My VW Golf's been running fine but I did have some problems with Motortrust at the beginning. Initially I'd noticed there were scratches on the car which they said they'd rectify, but when I went to collect the car I noticed they'd only sorted some of them, not all of them. We went back and forth a few times on that, plus a slow puncture etc. The car itself is absolutely fine, but it was less than ideal having to go backwards and forwards repeatedly. Luckily the dealership's only 15mins away from me, and the proximity's the reason I chose them in the first place so I tried my best to be patient as I really liked the car.

We recently bought a Range Rover from Motortrust and overall the experience was excellent! We found the car online and were planning on travelling down from Glasgow, so good communication was really important to us. After a slow start with the first person we dealt with, the second member of the team (Ben) was absolutely brilliant. Once Ben took over, everything moved incredibly quickly from finance to arranging collection, and it genuinely went from enquiry to done and dusted by the next morning. A really convenient part of the process was the use of WhatsApp, which made it easy to send documents and updates while I was at work without being on the phone constantly. The only outstanding thing we’re still waiting for the V5, but aside from that we’re very happy with the service and would recommend Motortrust to others.

The dealership did a good job and my experience was pretty much perfect. I've got an issue with my rear view mirror but it's not a big problem. I found the staff were all very friendly, gave great service and got my finance sorted quickly for me.

So far so good with my Tesla and my experience with Motortrust Lancaster was mostly alright. The only small niggles were that I didn't get an MOT certificate and I got 2 new tyres when I was told I was getting 4, but the staff-side was fine and everyone was friendly. It would've been five star feedback if it wasn't for those couple of bits.

5 great service and great communication. Special thanks to Ben.

Karl was absolutely brilliant right from the get go. He talked us through everything from when we first walked in right until we left with the car. We haven't had any problems at all which is always a big bonus, it was nice to just go in have a easy buying process and drive off so thanks Karl.

Saw the car online, found the staff to be quick at responding, it did however take over a week for the car to be prepped and before I could take it home which I think this could be improved. However the car is great had no issues and all in all I would say it was a pretty smooth process.

Fantastic throughout the buying process couldn’t do enough for you. would recommend

Up to now everything has been perfect, no issues whatsoever. The salesguy I deal with was very helpful, he had a laid back approach. He was still professional but it didn't feel forced, I could have a laugh with him and still get everything we needed to do done. It was a nice way to buy a car, it took the stress off of it. Would definitely recommend them.

Connor helped me mainly, from the start he made me feel welcome and comfortable. He was knowledgeable, answering all my questions in detail. It was really fantastic service all the way through, so a big thank you to Connor!