I bought a Nissan qashqai from this garage on 8/5 so far it has broken down twice it is still in a main dealer getting repaired stratus are not interested ,the aa warranty that stratus sold me don’t want to pay for the repairs so I will be faced with having to pay the bill they have no after sales service whatsoever PLEASE anyone who is thinking of buying from this garage go to a reputable dealer

From walking in on a Saturday afternoon to driving away in the new car the following week I was well looked after by Frank and the team.

Found a car from there dealership off autotrader, initially called them up and asked if I could place the deposit and come view it a week later as it was quite far away from where I live. Phone call was well handled and deposit taken. I asked to view the car for the following Sunday and all was good, on the Friday before the Sunday I go to view, I had a call from the sales team asking if I was still coming to view it on the Sunday. I explained I would and asked them to please have the car positioned somewhere I can view it where the car also does not need to be started for any reason before I get there and do the cold start myself. This was very confusing for them and they said they would be unable to do this. To me this is a red flag as most problems can be hidden once the car has warmed up. However, they agreed to not start it and have it left for me. Saturday I rang them and reminded them I will be coming to view the car when they open and not to start it, they told me that the car is in there valeting bay and won't be started. Now. I arrived at 9.45, they open at 10. When walking in I was greeting by some very confused people sat behind a desk as if I'd walked in unannounced and into a restricted area. After explaining the reason I was there they stated that the car was in the detailing bay and they will drive it round shortly to the viewing area. I stood there in disbelief as I specifically had spoken on 2 separate occasions about the car not being started. I went to the detailing bay and asked how they got the car to the spot they were cleaning it in. The detailer explained they drove it there this morning. I was absolutely p*ssed. Also to bare in mind. When I placed my deposit they removed all adverts of the car and refused to send me any photos of the car as I hadn't screenshot any before placing my deposit. When sat negotiating the price and I brought up the fact I managed to get all the photos off a paid vehicle checking site, the man instantly went very quite and sheepish. Anyway, managed to knock them down a bit and brought the car due to the way they took photos it hid alot of scuffs and damage etc, which now the cars been in use for a few weeks and the sh*t shine polish they used has worn off. I can now see alotttttt more scuffs and damage that they clearly hid. About a week later when my insurance started for the car, I drove it to work via the motorway and noticed some clutch slipping at the higher speed than the little country lane he let me test drive down. Called them up and they refused to fix it, also refused to fix the heated wing mirror which wasnt heating up. I understand the clutch is a wear and tear item, but the car had just been brought and I expected some help towards it. But to refuse the side mirror was shocking. I also stated I could very easily drop the car back to them (3 weeks have passed now since I brought it) and have a full refund. To which he stated "no you can't". Here is a statement directly off a lawyer which I told him. Repair, replacement or refund 30 days to 6 months If a defect is found once the 30 days have passed, but within 6 months, you are entitled to request a repair, replacement or refund free of charge. The law assumes that the fault was there at the time of delivery, unless the seller can prove otherwise. Where this right is exercised, dealers only have one chance at repair or replacement. If they fail to repair or replace the car, you are entitled to a full or partial refund. He then stated that they will not repair it and if I want to go down that route then it's upto me. Clearly humbled him by knowing my rights. Honestly I would never purchase from these again, and the whole office area just felt very sleezy and gave a pretty uncomfortable buying procedure.