3% Reviews
replied to
87% Recommend
to friend


183 reviews from our car dealer reviews community
Leave a review for Lancaster Volkswagen - Cox Motor Group
Leave a review

183 reviews from our car dealer reviews community

Leave a review for Lancaster Volkswagen - Cox Motor Group
Leave a review
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"A year on from purchase…"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

A year on from purchase and the staff are still supporting me with any queries I may have (servicing schedule etc.). The ID4 is an excellent car.

Reviewer has confirmed their email address

+0 Found this review helpful
"Great staff and cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Ben looks after us on both sites and we wouldn’t go anywhere else, thanks Ben.

Reviewer has confirmed their email address

+0 Found this review helpful
"Absolutely terrible service,"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Absolutely terrible service, they manipulate people, refuse to pay back deposits and try to con people out of their money. The Sales team just pass you around so you can't speak to the manager and keep saying he’s with a customer or in a meeting. I can't imagine how many people will have had deposits stolen from these horrid people! Numerous phone calls to obtain a full refund but still nothing so Small Claims Court. Please AVOID..... This is the worst VW garage in the country and should be shut down.

Reviewer has confirmed their email address

+0 Found this review helpful
"Great work"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I came in today and met Emil the sales executive he was very attentive and looked after me and my family.

+0 Found this review helpful
"Emil Warych"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I purchased a VW Tiguan R-Line with the guidance of Emil, I found Emil to be very helpful and polite through the experience, everything went very smoothly. I would like to say I was very satisfied with the service provided. Thank you.

+0 Found this review helpful
"Emil"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very pleased with my brand new vehicle thank you very much!

+0 Found this review helpful
"Ben was amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Went for an account review from Ben, he was very friendly and gave me options going forward

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided proof of purchase
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"Hugely impressive from Louis and Suzanne"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

We purchased a nearly new VW from CMG / VW Lancaster, with the able assistance of Louis and Suzanne. The sale process and the handover were both handled very efficiently and without any fuss. Louis helped with the sale, and Suzanne with the handover. Bother were excellent. Happy customer !

Reviewer has confirmed their email address

+0 Found this review helpful
"Great service!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I bought my car from Lewis cox who was from the start amazing! I had a budget in mind and model. He literally made everything I wanted possible. Was very understanding and made sure I was happy as a customer. The preparation and turn around was so fast. Very happy customer. Suzanne the hand over specialist was amazing and so lovely. I recommend buying a car from here, over anywhere else. Definitely coming back 😊

Reviewer has confirmed their email address

+0 Found this review helpful
"Amazing service! "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

What a fantastic handover I have just had with Suzzanne. She took the time to help me set everything up. And was more than happy to help with any questions I had. She just made the final experience very enjoyable and stress free. Thank you Suzzanne for all your help!

Reviewer has confirmed their email address

+0 Found this review helpful
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Dealership Information

Lancaster Volkswagen - Cox Motor Group is an Franchise dealership that is based in Morecambe. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
183 reviews4.5 out of 5 stars — Rated Excellent
Excellent
171
Very Good
0
Average
3
Poor
4
Terrible
5

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  • Contact Information

    Address

    Lancaster Volkswagen - Cox Motor Group
    Mellishaw Lane
    Morecambe
    LA3 3FB

    Get in touch

    01524 405082
    https://www.coxmotorgroup.com/locations/dealership/lancaster-volkswagen

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About Lancaster Volkswagen - Cox Motor Group

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: Cox Motor Group
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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