43 reviews from our car dealer reviews community
Leave a review for Lincoln Audi
Leave a review

43 reviews from our car dealer reviews community

Leave a review for Lincoln Audi
Leave a review
"2nd car buying from Lincoln Audi 10/10 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

we brought a car from Lincoln Audi for my daughter and it was such a great and easy process and 10 out of 10 service,, When my mum wanted a new car we went straight back to Lincoln Audi and contacted Sinead to help us, we did see the car at Boston but she was so good and arranged collecting the car giving it a full valet and helping us in all of our needs, she is so nice and professional and all the other staff at Lincoln are the same what a pleasure to deal with. Thanks again and ill get in touch when we are in need of buying another car for family members thanks ☺️ 👏👏👏 Well done Lincoln staff and especially Sinead

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"Extremely disappointing"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

I've purchased and had serviced by Audi, many approved used cars over the years, from A3, A5, TT, A7, to S3, so was excited to be collecting my dream Audi RS7 on Dec 23rd 2025 for ~£60k with 43k miles. With it being an approved Audi, I had peace of mind and didn't think twice about the standard. However, on handover I was genuinely shocked at the condition of the bodywork. Rear wheel arches were peppered in stone chips, and there were other chips and scratches, which I argued should have been covered during bodywork prep. I was told it was to be expected and there was 'insufficient margin in the car' to prepare it to any higher standard. As I'd traveled a long distance to collect, I accepted a £200 reduction in price to get the bodywork polished myself as goodwill and to 'stop me giving them a bad review'. Also instead of a set of rubber mats, I'd agreed as part of the deal, I was surprised to find only a front set of ill fitting A6 mats...presumably there wasn't enough margin. On arriving home and taking it to a body shop, I learned the cost to respray the wheel arches alone was ~£1000. The drivers door also had a bad rattle, as if the window was loose. There was also over spray on the tyre valves/caps from the alloy re-furb and the drivers door had a dent that I hadn't spotted. The ventilated seats, now it's warmer I've realised don't work properly. All in all, a very sour taste. The icing on the cake however, and what has prompted this review, was that the brake wear indicator started coming on intermittently having done only ~1500 miles/3.5 months after collecting. On the advise of Lincoln, I took it to my local dealer, Watford Audi, who showed me the pads were all at ~ 5mm friction material remaining, which raised eye brows. But the trigger for the warning was a frayed sensor wire on a OS front pad. They quoted over £1000 to have the front pads replaced and suggested I contact Lincoln for some good-will, as although a perishable item, pads should have lasted more than 1500 miles and the frayed wire was possibly a warranty issue and could have been visible on inspection. On the bright side, Watford fixed the window rattle after finding a bolt was missing inside the drivers door window assembly. Despite me sending the report from Watford, Lincoln Audi told me it 'met their standards' and couldn't help with the brakes. Apparently I 'might have taken it to a race track'!! In isolation, I perhaps would have accepted the brakes, but this was the straw that broke the camels back - really rubbish experience with Lincoln Audi. I couldn't help but remember those words from the sales manager 'not enough margin'. They asked me to escalate to Audi UK, which I did on 19th May. Sadly, Audi UK have been next to useless (I'm assuming they are inundated with other complaints) and I'm still waiting as of 30th June. Over 1.5 months since the original complaint.... I know VAG are struggling with margins, you can see that in the quality of latest interiors, but this is so short sighted and I certainly won't accept the 'Approved Audi' peace of mind again. What is it exactly that I paid a premium for? I advise you to thoroughly check the condition of any approved used purchase from Lincoln and ask for evidence that it has had a thorough preparation, as it seems once you've collected, there will be no level of good will or customer service. Perhaps it's because I'm not local. Either way, a rubbish experience.

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"Fantastic People"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Purchased our sixth A3, slick process and very knowledgeable.

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"TERRIBLE. AVOID AT ALL COSTS "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

GENUINELY AVOID AT ALL COSTS, DRIVE TO THE NEXT CLOSEST AUDI DEALER. Absolutely disgusting and incompetent service. They should genuinely be ashamed of themselves and not be allowed to work in “service” roles. Left the vehicle with the service department the night before it was booked in for work, no issues dropping the car off and leaving the key. Received a phone call the following morning saying the car had been broken into (brick thrown through the window, drivers door dented), when they then tried suggesting there was a road rage incident for someone to have followed where the car went, to then break into it five hours after it was dropped off. No further contact from the dealership until 5 o’clock in the evening where they said they wouldn’t do anything about it and that “vehicles are left are at customers own risk” and they happened to have an issue with their CCTV so are unable to provide footage to the police or us, despite numerous CCTV in operation signs around the car park. We would never have left the car with them overnight if we were told that it would’ve been left in an accessible car park AND told that their CCTV wasn’t working. Every other dealership we’ve ever used secures the vehicle overnight when they need it in for servicing, or at least informs you that they have broken CCTV or that the vehicle will be left accessible to the public overnight while they have responsibility for it and hold the key. During the phone call at 5, they then told my partner that there is nothing they will do about it (not even an offer of a courtesy car), the car can’t be moved yet and it was up to her to go through her insurance and arrange for the vehicle to be removed, and to be without the use of a car for the foreseeable future while trying to look after a five week old baby. The dealership should genuinely be ashamed of their disgusting levels of care and communication, never experienced such levels of incompetence and disrespect for common decency than the numerous issues with this branch over the last few years.

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"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

A big thank you to Toby Wilkinson , Lincoln Audi , who guided us through our first Audi purchase . Nothing was too much trouble for him and his patience is to be commended. He looked very smart at all times and was courteous and helpful . Well done Toby , you are a credit to Lincoln Audi . The Cornish couple 🙂

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"Easy, reliable & honest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Many thanks to Rob from Lincoln Audi A refreshing change to the usual car salesman. Understands what I want and tries hard to find the right deal. Would always be my go to!

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"Great service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Service and attention to customer satisfaction was spot on. Sinead Mcdonald was a pleasure to deal with

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"Brilliant Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I was extremely impressed with the services offered, Sinead McDonald dealt with us and she was absolutely brilliant, very happy with our purchase

Reviewer has confirmed their email address

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"“Karolina was very helpful “"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

“Even tho I didn’t buy a car yet Karolina has been very helpful”

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"After sales service is does not exist"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought a vehicle but was not informed by the showroom of damage to the windscreen, also car was advertised with incorrect mileage. I left a 4/5 rating and because of this the showroom refuse to assist me.

Reviewer has confirmed their email address

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Dealership Information

Lincoln Audi is an Franchise dealership that is based in Lincoln. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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43 reviews3.6 out of 5 stars — Rated Very Good
Excellent
25
Very Good
0
Average
2
Poor
5
Terrible
10

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