I cannot recommend Paul, Tim and Anwar (who delivered my new car) enough. So professional and friendly. Helped with all of my questions. Thank you so much. Will definitely use you again in the future.

We bought our 18 year old daughter her first car and it is her absolute pride and joy. At great cost she saved up and bought herself a brand new infotainment system so she could use Apple CarPlay. But then we took her beautiful car in for MOT and Service at the Tunbridge Wells branch of Thames Motor Group. The car was with them for ten days. The bill was around £900 but anything for our daughter's safety. When we got home we noticed that there were three deep scratches on the brand new infotainment screen. My husband contacted the branch and they insisted we drive all the way to Tunbridge Wells and bring it in which honestly was a bit of a hassle as we had sent clear photos and reported the damage which occurred in their care. To our mind there was no debate. The car went in undamaged and was returned damaged. They initially tried to say they had not been inside the car at all which was a lie. The back seatbelts were done up, so could only be accessed by getting inside the car from the front. It's a FIAT 500 so tight on space. Clearly the damage occurred when some large mechanic or valet staff got inside the car, likely scratching the screen with a tool in their back pocket or something sharp on their belt or back of their trousers. We understood it was an accident. We didn't for one moment think it was intentional. But we did expect them to cover the cost. Why should a young girl with her first car have her brand new screen damaged and bear the cost? Replacing the screen would only cost about £290. We got a quote from the firm who fitted the system and took the car in for inspection. (A 50 minute journey each way). We honestly thought it would be a formality. We didn't think they would go to such extraordinary lengths to avoid admitting responsibility. But then my husband received an extremely long email from branch manager Ian Biddle, who it seemed was quite prepared to do anything he could to save the branch £290! He did this by coming up with the most ridiculous theory of all time, claiming the in car camera had fallen down causing these scratches on multiple occasions! Therefore suggesting we were lying in some attempt to scam them out of £290! Why would anyone lie in order to try and get such a small sum of money? It made absolutely zero sense. We had just paid £900 for work on the car! In terms of the Agatha Christy level theory - Firstly the camera had never fallen but had in fact been fitted, removed and replaced leaving residue from the first fitting. Secondly, if it did fall there is no world in which an item like a smooth black plastic in car camera would leave such deep gouges in a screen! Only a sharp tool could cause this damage. It seemed as if Mr Biddle was determined to go to extraordinary lengths to come up with a theory just so he could save £290! For the sake of £290 they have lost a very good customer and all their family and friends. The way they have treated a young, new driver who would have been a customer for life, is just appalling. £290 is nothing to Thames Motor Group and nothing to us but it's a lot to an 18 year old who now has a scratched screen in what was a brand new system her hard work paid for. Their slogan is "only 10/10 will do", well Thames Motor Group Tunbridge Wells here is your score: 0/10 for Customer Service 0/10 for protecting a customers car from damage in your care 0/10 for your laughable Agatha Christyesque theory 0/10 for calling honest customers liars 0/10 for your appalling treatment of a new driver But... 10/10 for being utter charlatans If you are considering Thames Motor Group as a servicing centre for your car, may I suggest you run for the hills. If you decide to use them just make sure you photograph your car the way you would a hire car, just in case they call you a liar when they damage your vehicle and refuse to accept responsibility.

Fiat Thames Motor Group, in Tunbridge Wells, Kent, have given me an excellent customer experience & focus. My daughters Fiat 500 was in for a 3rd year service, which was completed on time, in fact shorter than the estimate, we had agreed. The car also had its first MOT, included in the schedule. I was contacted by text, to complete the book in service information & a reminder call the evening before, from the service department. The work was completed to a very high standard & a clean car returned. Thank you.

Best customer service I have ever received in the motor trade by Ian Geering the parts manager . Every interaction I have had with him has been spot on . I also bought my car from you guys back in 2018 and the service was excellent . After purchasing a new Landrover from Ashford and receiving the worst customer service possible you guys made me happy again by a purchase of a locking wheel nut . Keep up the good work.

Great purchasing experience from initial contact with the receptionist to sealing the deal with Pete Cloke, car buying as it should be

Had the pleasure of dealing with Ilona from the service department today. A credit to the company, professional, friendly and resolved my query straight away. Many thanks!

I recently purchased my second Fiat 500 from Thames Motor Group. Super friendly team who looked after me with a smooth and easy service from start to finish. Delighted with my car and special thanks to Shane for all his help. A top showroom and wonderful dealership. Thames aren’t my most local dealer but I certainly do not mind travelling to use them- many thanks 🥰

I am very happy with customer service at Thames Motor Group, especially Max who helped me with the purchase of my Jeep Compass. They delivered the car fully serviced and with great care.

We are Motability customers and we have had a wonderful experience with Rob. He showed me the cars they had on display that were available and explained the process fully. I suffer with anxiety so this really put my mind at ease. We are used to being dealt with like second-fiddle but Rob went above and beyond for me and my family. Thanks again Rob!

The loveliest people, it was my first car purchase ever, and not once was I pressured like other brand companies. So relaxed easy going people, made me feel at ease being so nervous buying my first ever new car. They never ever tried to oversell me anything, not once ever. They never pushed me like at other dealers Ive been to, especially as a single women. They give very good communication throughout the purchase. Max was just lovely he was my sales person, even sent me a little video of my new car. Honestly this company has me as a customer for life and I’m a very fussy person with high expectations. My car is so cute, so happy. Thank you Thames Motpr group !!