202 reviews from our car dealer reviews community
Leave a review for Autopark UK
Leave a review

202 reviews from our car dealer reviews community

Leave a review for Autopark UK
Leave a review
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"Uncaring "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We left a deposit for a van with every intention of buying within 24 hours we had a bereavement so circumstances changed explained the situation wouldn't refund the deposit under such extenuating circumstances how can can anyone be so cruel so they made 100.00 on it straight away hope they sleep well at night because that money at this such a needy time

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+0 Found this review helpful

Grace m in response to Uncaring

Had a lovely email from a very caring gentlemen named russell who when aware of my circumstances refunded my deposit and restored all faith in humanity thankyou

"Poor Quality Vehicle"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Bought a Van from This Dealership that is less than 3 year old,it was ok for the first day or two after purchase however after a few more days the van started to not start when i turned the key sometimes it would and sometimes it would,nt eventually the van would not turn over at all,i had to take the van to the vauxhall Dealership near me,As i Rang these lot asking for a solution But They Gave me no Hope or confidence That They would Help or Even Solve The Problem.Meanwhile The Service Manager at The Vauxhall Dealership Thinks The Vehicle is a Dud and may not be able to be fixed By Them.I Have spoke to this Autopark Dealership asking for them to Take the van Back and get it sorted themselves Seen as it is under manafacturers Warranty. But they are giving me the Run around and Threatining me with court action over Honest Reviews.All i can say to an Honest person Looking for an Honest and Reliable Dealership is Stay Clear of This Dealership as there Vehicles are Faulty and There Advertisement is False as They Have Proved To Me.Be Warned as this is an Honest Review and i can prove it.

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+5 Found this review helpful
"Very unhelpful dealer"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Transit from this dealer and after driving it home discovered a number of problems contacted the dealer about these and was met with excuses and refusal to address the issues raised. I accepted a free warranty and £100 refund in leu of cement splashes on the editor of the van but when looking inside the following day discovered huge amounts inside preventing me from lowering the spare wheel carrier. Avoid at all costs after care is rubbish.

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+1 Found this review helpful
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"Fiat 500"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All staff have been so helpful, professional and nothing was a bother. We would recommend buying from Autopark

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+1 Found this review helpful
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought my car. No hassle. Quick and efficient service. Very professional. Definitely recommend.

"Great ! "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lots of cars there to choose from , Very helpful staff especially Russell ! Sorted everything we needed , happy with my car

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"Car sales"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick and easy no hassle car purchase will use again in future

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"Fantastic service, great dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely fantastic service very helpful and informative. Would definitely recommend and be a returning customer

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"Top service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from all the guys at Autopark Durham.

"Negative review keft"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently left a negative review on this car dealer after speaking to the service centre and getting nowhere quick , but in hindsight the review was unjust and unfair, after to speaking to people in authority ate the dealerships all my faults were dealt with quickly , conveniently and without any further financial cost... so I would like to apologise for the negative feedback left ...

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+1 Found this review helpful

Jak McGann in response to Negative review keft

Hello, I am also having issues, I picked a car up on Saturday morning and had issues straight away. I have tried the sales team who were not interested & I have spoken to the aftersales through the phone number provided but they have told me they do not deal with the issues. I have been given an email address to email my concerns but I am getting little reply. Could you tell me who you spoke to & give me the contact details so I can get my car sorted. I do not want to resort to leaving negative reviews but I am becoming very frustrated. Thanks,

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Dealership Information

Whether you're purchasing a car for the very first time, or looking to upgrade, here at Autopark UK we really do have something for everyone. Not only do we have a great choice, but we also sell our vehicles well below market value, we can afford to do this because we buy in volume and we sell in volume working on smaller margins so you, our valued customer get better value for your money. Our vehicles are hand-picked for quality and value by our experienced buying team. On arrival, our vehicles undergo document verification and go through various inspection processes before going on sale. Before we sign a car off, our benchmark is . . .if it's not good enough for our family then it's not good enough for yours.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
202 reviews4.6 out of 5 stars — Rated Excellent
Excellent
177
Very Good
8
Average
2
Poor
2
Terrible
13

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  • Contact Information

    Address

    Autopark UK
    The Car Showroom St Johns Road
    Meadowfield Industrial Estate
    Durham
    DH7 8XL

    Get in touch

    0191 3780091
    https://www.autoparkuk.co.uk/

    Opening times

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    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    1%
    Percent of reviews responded to by this dealer

    Additional Information About Autopark UK

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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