I have paid the £99 deposit in order to view the car. However, when viewing it I spot 4 damages which were not in the picture of their website. Also, the engine was extremely noisy which indicates a problem. I asked the person showing me the car if all damages would be repaired and he said not all of them because it would cost them to fix it and I would need to wait for it since garages are closed due to lockdown. Previously on the phone, they promised it would take a couple of days. Also, I asked about the loud noises coming from the engine and he said that was normal but I was sceptical and I decide to make a video and showed it to a couple of mechanics I know who said that noise is not normal and the car definitely has a problem. Therefore, I contact the dealer to justify those noises from the engine and damages, he didn't even attempt to do it. Obviously, I emailed them for my £99 refund since they did not justify the noises and the damages that would not be repaired. Moreover, it clearly states on their website that if the car doesn't reflect the pictures a full refund will be made but they didn't keep their word. At first, they send me an email saying refund is not an option since I agreed to buy a car, which is nonsense. I have never agreed to buy a car not in person not via email. After viewing the car, I asked many questions that have not been answered and the only communication I received was refund is not an option. I send a follow-up email, which was ignored until I call the office to find out what's going on. On the phone, I was told that somebody will contact me in a couple of days but it did not happen so I called them back and the rude person answering the call told me that he is dealing with a customer so he has no time to talk to me. (Am I not a customer?) they give the customer no choice other than buying their faulty car or lose their deposit. After another few days, they send me an email offering me half of the deposit or wait until they will have another suitable car which is disgraceful. My girlfriend and I travelled over 40 miles to view this car which cost us money and time. I informed the dealer that I need a car asap and was ready to pick the car even the same day if is as described. I do need the car during this difficult time as I work in the food retail industry and have to work every day to support the need for the essential items. I am very disappointed with Affordable cars of Kent for their lack of professionalism, transparency and for being dishonest. I viewed the car on the 18th of April and was ignored for 2 weeks. I will take this matter further if I don’t receive my full deposit.

I have paid the £99 deposit in order to view the car. However, when viewing the car I spot 4 damages which were not in the picture of their website. Also, the engine was extremely noisy which indicates a problem. I asked the person showing me the car if all damages would be repaired and he said not all of them because it would cost them to fix it and I would need to wait for it since garages are closed due to lockdown. It sounded like a joke to me when he said that, since they knew that car is needed urgently. Also, I asked about the loud noises coming from the engine and he said that was normal but I was sceptical and I decide to make a video and showed it to a couple of mechanics I know who said that noise is not normal and the car definitely has a problem. Later on, that day when I sent an email to the dealer to justify those noises from the engine and damages, he didn't even attempt to do it. (What does that make????) Obviously, I sent an email asking for a £99 refund since they did not justify the noises and the damages they would not repair. Moreover, it clearly states on their website that if the car doesn't reflect the pictures a full refund will be made but they didn't keep their word. At first, they send me an email saying refund is not an option since I agreed to buy a car, which is nonsense. I have never agreed to buy a car not in person not via email. After viewing the car, I asked many questions that have not been answered and the only communication I received was refund is not an option. I send a follow-up email, which was ignored until I call the office to find out what's going on. On the phone, I was told that somebody will contact me in a couple of days but it did not happen so I called them back and the person answering the call told me that he is working dealing with the customer so he has no time to talk to me. (Am I not a customer?) Feels like since they already have my money, I am no longer important and I am no longer customer since I paid. After another couple of days, they send me an email offering me half of the deposit or wait until they will have another suitable car which is just disgraceful. My girlfriend and I travelled 40miles to view this car which cost us money and time. I informed the dealer that I need a car asap and was ready to pick the car even the same day if is as described. I do need the car during this difficult time as I work in the food retail industry and have to work every day to support the need for the essential items. I am very disappointed with Affordable cars of Kent for their lack of professionalism, transparency and for being dishonest. I viewed the car on the 19th of April and been ignored for 2 weeks.

I have bought three cars in the last month on behalf of my family, a Nissan Micra for my mother, another Micra for my partner and yet another Micra for my son. During that process, I have travelled long distances to look at a few cars and in every case I have put a deposit down with the dealer simply to keep the vehicle from being sold before I could get to view it. In two cases, where on closer inspection in person, the vehicle was not in quite as good a condition as hoped for, the dealers immediately reimbursed the deposit and I moved on. When I enquired about a 2010 Micra advertised with Affordable Cars of Kent, based in Rochester, I was a little surprised to be asked for a much larger deposit than other dealers had requested, £250 ( as opposed to £100 in every other case ). On arrival, having driven nearly 3 hours from Brighton, I was initially impressed with how clean the vehicle looked but on starting the engine, it was apparent that something wasn't right as grey smoke began emanating from the exhaust. I informed George the dealer who said it was probably just condensation as the car had been standing and to let it warm up. After about 20 mins, a substantial quantity of smoke was still coming from the exhaust and I expressed that I wasn't happy. George informed me that the car had just been MOT'd so it was perfectly fine. So I asked him for a copy of the emissions report ( which is part of the MOT requirement ) only to be informed in a manner that I would describe as dismissive, that there wasn't a report as ' it's computerised nowadays and no paperwork is issued '. I replied that I found that odd as every MOT certificate I'd received recently had the emissions report stapled to it. George said he'd take the vehicle to their mechanic ' to have it checked out ' and returned after about 10 mins to say the mechanic had confirmed it was just condensation ( but George didn't bring back any copy of the emissions report ). A lot of dark grey smoke was still coming from the exhaust but George and then his manager insisted it was ok and then tried to assure me that the vehicle was covered anyway by a free 3 month warranty so, if there were any problems, I could return it. I asked for a copy of the warranty which I scrutinised thoroughly only to find that incredibly, despite a comprehensive list, the warranty excluded cracked cylinder heads, cylinders or major engine damage, I was simply told that it was an off-the-shelf warranty and ' they're all like that '. On that basis, I stated that I would not be prepared to risk buying the vehicle and asked that they reimburse my deposit to my account and frustratingly I would have to look elsewhere. It was then that I was informed my deposit would not be returned. Their brief explanation was that in putting down a deposit, I had legally committed to purchasing the vehicle. I expressed my concern that it seemed very unreasonable to expect someone to purchase a vehicle unseen, especially where one could not possibly check the engine beforehand and in particular where it appeared that the engine not only seemed unsound but ominously, no emissions report paperwork could be produced to verify its claimed good condition. I returned home to check the exhaust on all the other Micras to discover that not a wisp of smoke appeared from any of them even on start up and that according to the DVSA, ' a written copy of the emissions report signed by the technician must be presented to the vehicle owner '. I have checked this with two local MOT testing stations who confirm this is indeed correct. As a result, I am highly dubious of the actions of Affordable Cars and unless I receive a full refund, l not only intend to take the matter further and inform Trading Standards but will phone the DVSA fraud hotline and ask them to investigate this suspicious activity. I will update this review and inform potential buyers of my progress in this matter on a regular basis, hopefully with a favourable outcome.

Only just left Affordable Cars of Kent in Rochester. With my new to me ford -'zzzz??Xxzx xxdxKuga All the staff at Affordable of Kent were absolutely brilliant with expert advice and experience, Courtesy beyond, making me feel welcome and at ease. No pressure selling at all, Many thanks.👍👍👌