I had to give 1 star as I couldn’t give zero, absolutely great when buying the car, then 3 weeks after purchase, turned a corner and the wheel came off. Had to be rescued and taken to a local garage as bolts has sheared off. Didn’t answer emails or phone call. So a day later I got the garage to do the work as I’m disabled and need a car. £500 lighter for the work. While on the ramps they found another dangerously unsafe job that would need doing another £350 job. This is on top of a couple of daft jobs one of which a Garda light not working would also fail a mot. Eventually got through to the sellers and explained what had happened only to be told “not our fault mate”. I said it is your fault, you sold a dangerously unroadworthy vehicle, that is not for for purpose and I want it sorting. They just laughed at me. I said I had reported them to trading standards, I never got a chance to say but I haven’t given your name, I thought I would give them a chance to put right first. Then the taunting and laughing carried on, even shouting to blokes in the background to hear this, then just hanging up on me. 5 mins later they rang me with a bit more abuse cause I had reported them. Well I have given trading standards your business name now, and your garages name who did the so called mot and work. Hopefully nobody else will have to go through this, and possibly get hurt or hurt somebody else. I would rather put my privates in a bear trap than have to use this place again

I purchased a Maserati from teeside driven car sales from the start of the process to collection I was treated fabulous questions answered swiftly and even though I was delayed picking up the car this was not a problem Carl was fantastic thank you Carl very happy customer

My partner need a car as her previous car was written off in accident so after looking at various sites and looked on driven website we seen a silver vauxhall insignia so decided to go to view it on website the car had diamond cut alloys when went to view had black powder coated alloys not as advertised my partner decided it was the car she wanted as she is in nursing and needed a reliable car for her work so we purchased the insignia on 05/11/2020 for £9990 pre checks done by your company to their satisfaction oil percentage on 13% required oil change which was not told so i booked it in to get oil service done the mechanic who did oil change when up on ramp said have you seen damage to nearside metal sill it has been in accident it was crushed so took it back to driven seen chris to get problem resolved due to covid we had to wait but eventually got it booked in and was told to get sill replaced as painters were working from driven garage 3 days later got car back still damaged sill not replaced and when seen what they had done i was devastated over spray all over and more damage to car went back again was told by chris yes they were sacked because i was not only job they did and messed up so booked back in again we got bodyshop to do repair left car again for work to be done only to be told he would not touch it as needed because of damage done needed full metal sill so back again 3rd time we got an illusion bodyshop to do repairs ok fine had car over 10 days asked about hire car for inconvenience was told on friday that couldnt get one till the tuesday so will ring you no phone call my partner had to walk to all her calls car was due MOT on ist june we will sort that when car comes back was told car was back but wasnt then again getting tested was not back from bodyshop eventually got it back so partner used for work when i noticed 2 different colours in door and rear panel so back again was told by chris to go see an illusion bodyshop its only round corner so off i went got there asked to see manager the manager said i will get painter who did job asked him about sill was the metal sill replaced he said no we just pulled damage out best we could still driven supplied plastic outer sill which we sprayed what about paint on door we told driven that we just blew over the over spray from previous job .I have given your company 3 opportunities to rectify problem and by law only have to give you 1 opportunity to solve it we are paying for this car we have not seen it for nearly a month off road my partner was given this car for a present for the hard work she does she is so peeved the way we have been treat customer service why bother i work in a customer based environment if i treat my customers that way i would be sacked on spot as i say not looking to get anyone dismissed . I also asked about rattle on engine ohh phoned vauxhall said just character of engine what the hell you talking about i have been a mechanic for 40 years its the hydraulic timing chain tensioner integral part of engine the value of this car is nowhere near £9990 i am in the process next of getting vehicle assessed i intend to take the matter further solicitors court or papers i am now at the end of my tether passed pillow to post all i want is this resolving was told if i email complaint i would get phone call from some one higher if its same as your thornaby branch wont hold breath Look forward to your reply Kenneth sefton

I purchased a BMW from Driven, it took almost two weeks to prep it, and once it arrived there was a vibration in the steering. its almost two weeks later and they still haven't done anything anything about it. the car was sold with misshapen front tyres, a chipped rear light, cracked diffuser, and the cream on the dessert they served up, is instead of just replacing the rear wiper that was splitting, they tore the blade part off and called it a day. On a £21k performance BMW. Utterly disgusting. I was told it was serviced, but i have no proof of that as the car iDrive says it wasn't, and Driven still haven't sent out the proof of the service. I am now forced to reject the vehicle. They are by far the worst company I've ever dealt with and would recommend taking your business elsewhere.

I purchased a Volvo C30 back in August. I am really happy with it, it's perfect and I have had no issues with it at all. The sales team were a big help and answered all my questions and the car was a really good price. I would definitely recommend Driven Car Sales to anyone.

Very good over all! I bought a Mercedes from here in July. It was clean and as described other than a few small imperfections which the dealers offered to get sorted. The car is great value for money and I am really happy with it. I would recommend Driven Car Sales.