CarConnect UK from CarConnect UK in response to Mr dooler

Dear Mr Dooler, Although we welcome all feedback I feel yours is a little unfair. If we were a bad garage then you wouldn't of had a refund so easily. We can only apologise you had a bad experience with the vehicle you bought but at the end of the day you were dealt with professionally. An issue arised, we had kept in communication, you were offered a repair or refund and decided on a refund. We weren't to know about the EML light issue, it clearly had happened before we bought the vehicle. If we knew about the issue we would have had it repaired before selling it to you to avoid the risk of having to refund your money later on when it broke down. (Especially as it was a very simple fix) We have now had it repaired, taken new photos and put the vehicle back up for sale. You need to remember we only sell these vehicles we don't make them, sometimes mechanical failures can't be helped. We thank you for buying a vehicle from us and can only apologise that it didn't work out this time. We wish you luck finding yourself a new work vehicle. CarConnect UK