Simon Gallagher from Country Car Sales in response to Good start, poor treatment afterwards

Hi, Thank you for taking the time to leave a review as we like to receive all feedback, we would however like to point out a few things. When you purchased the car from us ( 12 year old Golf around 95,000 miles ) it was in the sub £3000 bracket so it would have come with a basic 3 month warranty that you were fully aware of, at the time you purchased the car you were given the opportunity of purchasing a 15 month warranty for the cost price which you declined, a while after purchasing the car you rang to say that one of the doors was not locking, despite the lock not being covered under the warranty and as a gesture of good will we had the car here for a day, despite trying get the lock to fail throughout the day, it did not so we returned the car to you, at no financial burden to you as we covered the labour cost, the second time the car was bought to us the fault was a lot more consistent and we manged to locate the fault to a broken wire within the door, we fixed this and the lock was working fine, as none of the work your car required was covered under the basic 3 month warranty we did ask you if you were happy to split the bill with us, you declined to pay anything towards any of the work we have carried out so we have had to cover this, we did again offer you the chance to purchase the 15 month warranty at cost price, you again declined this, the work we carried out was in November 2016 so around 6 months ago...?? we then recently ( April 2017 ) get a phone call from you saying the lock was once again not working, we said we were happy to look at the lock but as the work is not covered under any warranty and therefore we would be charging you, you then accused us of carrying out some sort of temporary fix on your lock 6 months ago..?? ( ie: you bodged my car up ) probably not the best way to try and get a garage to help you out...?? the conversation ended there. We carry out a pre delivery inspection on every vehicle prior to delivery to ensure everything is working, we are however unable to foresee when a part of a car can for no reason at all decide to fail, as and when it does we do our very best to rectify the problem, there is always an element of risk when purchasing any car new or used but you can always eliminate part of that risk by choosing a reputable garage to purchase your car from, in the future if you do have a problem maybe calling the garage up and accusing them of bodging your car up isn't a good way to begin. Kind Regards, Simon Gallagher, Sales Manager.

Dave in response to Good start, poor treatment afterwards

Received very similar unorifunprofes treatment after paying the money. Even with a 15 month warranty Simon lies through his back teeth to not fix issues found on the test drive. It's strange there's a fair few good reviews on some sites but when you search the internet there's untold amounts of complaints all very similar, all about slippery simon.