Manager at Volkswagen Solihull s very rude,unhelpful. He knows nothing about the car and not sure how the Johnsons employs such people... They would not even remove tow bar from the used car which I bought recently for the displayed price and when asked came up with lies it would take a set time to remove it and that they would charge for it (not sure what set time is...another way of making money!!!!) as it is laughable to think they would charge a customer who bought a car for 14000 for just have a towbar removed from the car ... I highly suggest to avoid them.. not sure what other problem would come to light once it is driven off -- they says it comes with one year warranty ... would have to wait and see what lies are in stores if I had to take it back with any possible problems with it - will need to wait and see!!!!