I bought a mark 5 Mondeo off Top Gear Stoke ltd and it was sold without the cover for the door lock. I was promised that this would be ordered and sent straight to my address and that they were easy to get hold of. Nearly 2 weeks later I am still waiting and after messaging them I have been ignored. There are quite a lot of chips in the paintwork and some minor scratches. The car was put through an MOT on the day that it was brought to me but it was brought to me with a headlight bulb out and the coolant level was well below the "min" line which to me states that the MOT was not a ligitimate MOT test carried out. The material on the back seats where the isofox is, is all pulled out and the car arrived in a scruffy mess, it needed a good valet. That is what I got for £5,800... Cheers Top Gear Stoke 👍
Having been anxious about buying a car online during the Covid restrictions I can honestly say that Top Gear Stoke made the whole process very easy. Jaffer answered every question I had and arranged to send me a video of the car taking time pointing everything out . He explained that the car could be delivered to my home address -with no obligation to purchase if the car was not to our liking on delivery -with just the petrol cost to cover . My partner has Parkinson’s & we have recently got a dog so needed an automatic car and a SUV or estate with a large boot . The car we bought is ideal -very comfortable and a good size. Jaffer arranged a part ex with my car and the driver that came with the new car was lovely & explained everything to us -went through all the controls & explained what we needed to do to sort out the new registration and helped to put our private plate on retention in readiness to put on the new car . After parting with my car I realised I had left a pair of glasses & my favourite cd in the car .! Following a phone message to Jaffer he kindly checked and retrieved these for me and has agreed to send them on to me . That’s what I call excellent service! I wouldn’t hesitate to recommend this garage to anyone who is anxious like we were about buying from them . First class car and customer service.
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Do not buy from them... they sold me a car with a problem and under warranty they kept me with no car 6 months... and after 6 months they start telling me it was my fault and they can cover my warranty even when i spoke with the mechanic who suppose to repair the car and he said clearly is not my fault, they want to give me the car back faulty and telling me the car is OK.. it is a family business and Jaffer's dad is a bad man as in his attitude ... i finish exchanging the old car with another car plus I've had to give extra money from my pocket even if I've stood 6 months with no car.. bad company...
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Bought the car blind, had it delivered at a small charge. Received it on Thursday. Gave it a total clean sorted a couple issues but its outstanding. Many thanks
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The guy I dealt with, was great, very nice guy. The customer service was spot on at Top Gear Stoke. I bought a BMW 5 Series, and the car has been great since purchasing. I would happily buy from Top Gear again in the future.
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I purchased a Toyota Prius from Top Gear Stoke a few weeks back, since buying the car it has been very reliable, lovely car to drive. The dealership are very helpful and friendly with their customers, they got the car sorted quickly and it looked lovely when I collected. I will recommend top gear to friends and family.
Reviewer has confirmed their email address
Everything was brilliant with Top Gear Stoke, the salesman is a really nice guy, he was welcoming and helpful. We made a deal on the Honda CR-V, there was a little paint job I wanted done before I took the car away, he did this no problem, and to a high standard. I'm very happy with the car, it looks good, nice to drive and was a great buy at a great price! Thanks Top Gear, I will be back when I'm needing a new car, but for now I will recommend the dealership to others.
Reviewer has confirmed their email address
I felt very looked after when visiting Top Gear Stoke, I was valued as a customer, Jaffer the salesman was brilliant, very helpful, not pushy and had lots of info. I went to see a Toyota Yaris, the condition was great, price was fair and the mileage was low. It fitted exactly what I needed. Really happy with the car, I can't recommend Top Gear Stoke enough.
Reviewer has confirmed their email address
I really can't fault Top Gear Stoke in any aspect, the customer service was brilliant, Jaffer was helpful, friendly and very knowledgeable. I bought a Mercedes Sprinter - the van is running well and lovely to drive, over-all highly impressed with the dealership, service and vehicle. I would happily buy here again and recommend to friends and family.
Reviewer has confirmed their email address
I have bought numerous vehicles from Top Gear Stoke, I've never had a problem with any of the cars. Jaffer is extremely helpful and friendly. The customer service has always been reliable, and prices are very fair. This time round I bought a Mondeo, the car is trusty, no issues. Very happy over-all. I will be back when ready! Thanks guys.
Reviewer has confirmed their email address
Top Gear Stoke is an Independent dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Top Gear Stoke
Pitt Street East
Stoke-on-Trent
ST6 2EL
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