I have to admit that the buying experience was initially good until something actually went wrong. I guess positive rating is only meaningful if the dealership actually addressed to buyer issue to his/her satisfaction. Long story short, I had to reject a car I bought (part exchange mine - same make and model but one year older and less carbon compared to the one I bought). I was silly or naive( whatever you would call it), as I bought the car based on the salesman’s descriptions of the car (live in London - just not worth travelling up to view) because of all the positive reviews, thinking they were trustworthy. Anyway, took the car to my detailer on the 6th day and found significant repair works had been carried out, driver side door, near quarter and possibly boot all had been painted, with evidence of fillers used and sanding marks shown under the special lights used by my detailer. I don’t know how else to describe these as significant, when the thickness of the paint on one side is more than doubled of the other, and you can actually see the botched repair under the light. So, I drove the car back to the dealership this morning, left at 6:30 and arrived after 11:00am. Waited until 4pm, not ideal but at least was expecting all things to be sorted, and believe it or not, the operations director demanded that I signed a document to state that I was happy to pay them £2k for the lost they have incurred. Just wait a minute here, I was the one who had been mis-sold the car (with emails showing false information provided by the salesperson), inseam, they argue that I should pay them 2K because my car traded in had also some paint jobs done (although all cosmetic) Not wanting to sign away my 2K and somehow implied that I was at fault for returning a car that was mis-sold to me, I was forced to leave with no car and no refund, and have to try and resolve this through legal actions. Well, I am not sure which bit of my experience is “treating customers fairly” - a moto of GC motors. After this experience, I will not go anywhere near them, no matter how appealing the car (or the price) is!

Called GC Motors on Monday viewed the car on Wednesday part exchanged my M5 for a Range Rover Autograph and drove away on Friday. A brilliant and seem less transaction at a great price with transparent actions from start to finish Thanks to all the staff involved especially Michael