32 reviews from our car dealer reviews community
Leave a review for Holden Group
Leave a review

32 reviews from our car dealer reviews community

Leave a review for Holden Group
Leave a review
"Lack of interest to clients "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very disappointed as had purchased a 3 year old Renault captur on finance... Which went in for various issues 7 times in as many months... After many discussions we felt we had no choice but to take an alternative captur as holden gave this only option.. More exensive... Over longer period to pay... We agreed and took the second captur... Two weeks in the car had to have a new turbo but had to wait two weeks before we could get this done.. Taking us outside the 30 days return date... Once we picked car up after turbo replacement we were asked would we like brakes done as they we're 70% worn???? After having had the car two weeks do you really expect brakes to need doing??? So... Two captures... 9 months... With a 9th visit back to garage pending. Holden have been recorded (started a recording because of lies having been noted during conversation with holden) as saying how badly we have been treated... But when we as customers say we have had enough and we want to return car and cancel finance.... Holden say we have been treated fairly.!!!! Holden words we're... "Yes... We could cancel the finance... But we are not going to". Think twice before going to holden people... A very stressful time indeed!!

+3 Found this review helpful
"nicola e"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

my husband went to the garage a few days ago and( turning up in his overalls and in a work van) and the man who dealt with him really couldnt be bothered, my husband was looking at the used vehicles and the first question he asked was what was our budget......! my husband asked for leaflets and he gave him one for a plug in hybrid, wasnt really very helpful as this isnt what we are looking for. my suggestion would be not to take a view of the customer based on what he/she looks like or what they are driving and also although they may be busy with the new cars going out this week i am sure that they rely on sales all year round!!!!!!!!!!!!!!!!!!!

+5 Found this review helpful
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Dealership Information

Holden Group is an Franchise dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
32 reviews3.5 out of 5 stars — Rated Very Good
Excellent
20
Very Good
0
Average
1
Poor
1
Terrible
10

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  • Contact Information

    Address

    Holden Group
    22 Heigham Street
    Norwich
    NR2 4TF

    Get in touch

    01603 954821
    https://www.holdengroup.co.uk/

    Opening times

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    Dealership Statistics

    59%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About Holden Group

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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