I don't generally take time out of my day to make a negative pov however would suggest not to take their word and would highly an independent survey/report.nEspecially disappointed and very embarrassed in having to stress my very personal information to them in the hopes of some compassion or empathy. Have not used the car for a number of weeks! just rotting away, So be warned, as if they can be ruthless with someone with disabilities who is total dependent on a car to live a basic life. i'm a firm believer in giving opportunities not for what went wrong BUT how a problem is resolved.,

Worst experience in years, after getting keys and have a good check on the car I have returned and asked for a test drive, I have been asked if Im going to buy the car today, simply replied I don`t know yet as I need to test Your product, then again would I part exchange my car, again my response I need to test Your car first, and then again do i want to look at the offer they can...at that point I asked: will You let me test the car or not? I `ve been told You know if You're not buying the car today then....awkward silence! Instead of convince me to product "he" put me off! At that point I handled the keys back and left! Seriously?!? That sort of potential customer treatment? Pushing sales at its best radicicolous level! I will most certainly never come back neither my friends or family. 1 Star is too generous...

Currently looking for a used car and found a few cars to view with this car dealership. I found the staff very friendly and the car dealer I have been liaising with called Frank. I have been to a lot of car companies recently and this is the best place for professionalism and service.

Recently purchased a new car through Stratus, really impressed with the way they looked after me from the start of the journey to picking up the car. really helpful and knowledgeable fellas. would highly recommend!

I recently purchased a car with Stratus. I have been buying second hand cars for over 10 years and I have to say this is the best experience I have had to date. The customer service was second to none as they took me through every step, assisting me with different finance option, they MOT’s, serviced, replaced disks and ensured the vehicle was immaculate. I would 100% recommend this to anyone and you can rest assured you will be looked after, they have their own servicing garage on site which again gives one peace of mind.

Bought my BMW from these guys a couple of months ago. The salesmen are outstanding. I have bought two other cars from them and there has never been an issue. You are not pressurised to buy until you are ready. Service Team are very good and look after your car.very good show room with plenty of varieties of cars. Top notch car sales team.

I bought a car from stratus cars in June and straight away I had issues with the car. Starting with a small dent which the dealership had promised to have removed for me, wasn’t removed, the next day I realised that the air conditioning was leaking. After getting these rectified myself, a few weeks later I had an EML light come on and car go into limp mode. At this point I’d had enough and contacted stratus cars to demand an explanation. While they did initially seem take responsibility and pay for the faults to be rectified, the issue regarding the EML light (which had gone off at this point - no code found) stratus cars did say that if the issue happened again, then to drop them an email and they will find a local MINI/BMW specialist for me to take my car too. Well the issue did happen again, while I was still within my 3 month warranty period and after emailing stratus cars I had no response from them, and found that they did not honour or take responsibility for the promises that they did initially make. Upon taking my car to a local garage I was recommended taking my car to a MINI dealer for specialist advice. The MINI dealer unfortunately found £2500 worth of faults and was shocked how they hadn’t been picked up on the most recent service/MOT that stratus cars had completed. Just to mention two of the faults, that shows how poor their work is. My breaks were barely legal, which were picked up on the 2 MOTs BEFORE the one that stratus did (stratus MOT came back with no advisories) The car had a blocked valve in the exhaust which shouldn’t have passed emotions tests (reason EML light was on) and a number of other issues which should have been picked up by the “full service” which they state they do to all vehicles (which according to my service book - was just an oil change. Oh, and they wrong the complete wrong mileage in the service book). AVOID at all costs. I understand problems happen with used cars. However poor workmanship, dishonesty and bypassing safety critical points in order to make money is completely unacceptable. I will be taking this further