It has been a brilliant process right through, the claim process was quick and easy, I can't fault. 5 stars!

4

I am more than happy with everything that has been done. I have had another unrelated fault come up on my vehicle so will be having to put in another claim soon, but luckily it is a really easy process to follow, I had no issues at all when I initially did it and in regard to the first issue I had everything is sorted to a high standard, so of course I'd be happy to use them as my warranty provider going forwards.

The claim was simple and the issue on our vehicle was sorted quickly. Would highly recommend.

5. Defective item replaced, problem free job, courtesy car supplied. All now ok

Score =4. The booking was quick and efficient. I believe your labour rate should be increased, as it is currently 50% less of garage labour rates.

Excellent service from yourselves and the garage was very thorough with the work and road testing.

The process was really good, I did have to chase up a couple of times for updates so feel there could definitely be some improvement there but apart from that TMO were great to deal with as a warranty company, they covered everything apart from some of the labour changes as they were quite experience so I understand. The car itself has been running perfect since I had it's timing belt replaced and it was done quickly which was a bonus.

Had my car for a couple of months before it broke down, the car ended up needing a whole new engine. When I spoke to the Warranty provider they were really helpful and quick to respond. Everything was explained clearly and any questions I had were answered in detail. Everything has been since been sorted and I am back on the road.

Everything went really well with TMO, everyone that I had contact with was fantastic to speak to. Really pleasant and willing to help. The only downside is I called up on the monday and they said the payment for the work would be in my bank by Friday. However I did have to chase this up and there was a delay. It has all gone through now but that is the only thing I would critic.