Lie through their teeth to get you in the door Lied about health and safety kept us waiting 20 minutes outside turn nice experiences into a negative Lied about health and safety kept us waiting 20 minutes outside turn nice experiences into a negative One

DO NOT BUY YOUR CAR FROM SAXTON 4x4, THEY SELL DEATH TRAPS ON WHEELS, 3 TIMES MY RANGE ROVER VELAR HAS DEMOBILISES ON ME AT 70 MPH & ONCE AT 35 MPH SINCE OWNING IT FROM AUGUST 2019, THEY LIE THEY CHEAT & THEN IGNORE YOUR CALLS, BEEN IN REPAIR FOR OVER 100 DAYS NOW, NO HELP FROM THEM WHATS SO EVER.

The worst experience I have ever had to endure with a car dealership, please read on.. I phoned Saxton 4x4 on a Friday to express interest in a BMW X1 for my wife, after speaking with the sales representative I was requested to place a £1,000 deposit to secure the car and for the car to be prepped ready for a test drive on the Monday at 10.45. after a 2 hour drive from home to the dealership we arrived, unfortunately on route we had an engine warning light appear on our car so called Mercedes who agreed to get a tech out to take a look and not to drive the car once stopped at Saxton’s. We advised Saxton’s on the issue with our own car and were told that this was not an issue and hope things would be fixed once the RAC arrived. After an hour wait, we were told that the car was not ready to view and the sales contact was not in till noon! Finally we got to see the car, up on a ramp in a real mess. No way to see inside the car and certainly no way to test drive it. I requested my deposit back and after another hour waiting, this was finally agreed. Now comes the salt in the wound! As the RAC were fixing the fault with our own car, 2 managers from Saxton’s came out and told us we had to move from the customer car park straight away, I was gobsmacked to say the least. As it was not safe to do so, I refused and considering the string of mistakes made by Saxton’s, you would have thought they would have been more understanding. I have never dealt with such incompetence and poor customer service. Avoid at all cost!

Our sales person Adam was very experienced in his job, nothing was to much trouble, he showed us around the cars we were interested in and was very knowledgeable about them. When we picked up our car Adam checked the car over to make sure it was in pristine condition, and it was, very pleased.

Well priced vehicles and non pushy sales individuals at Saxton 4x4 Ltd.

The sales man that handled my purchase of Mercedes-Benz GLS was fantastic.

I would like to thank Saxton 4x4 for the service they provided. So pleased with my Range Rover and would recommend to anyone

Me and my husband found a car on their website and called and queried about it. We spoke to a salesman Jason and he booked us an appointment to come and see the car. This was in between Xmas and New Year. We went to see the car and liked the car but there were a few things we queried (scuffs, paint damage etc) we were told that these would all be fixed as best as possible, as a standard weather we were purchasing the car or not. Jason was very pushy and advised us that we needed to have the car sale go through before the new year, otherwise prices would change etc. We were happy to wait until the new year, but also happy to go ahead with the sale if we could get the right price. We went though the finance options and Jason managed to get us a price just slightly above what we wanted to pay so we agreed. At this point he hadn't actually submitted this to the finance company and all we had signed was an order form. We left feeling excited that in a couple of days we would be picking up our new car. We hadn't heard anything from them on the day we were supposed to collect, so we called them to be told Jason was not working until after the new year now and he would call us back then. We advised we were supposed to be collecting a car today and was told someone would call us back. We finally got a call back from Jason (after being told that he was not at work) who told us they were having problems with the finance, and he would get back to us ASAP, but it probably wouldn't be sorted now until the new year. We asked what the problems were but he didn't tell us anything and just said he was waiting to hear back from the finance company. At this point we were a bit concerned that if there was a problem with the finance it would affect our credit rating so asked Saxton to cancel the order as we no longer wanted to go ahead - and we were advised we were unable to cancel the order now and that if we did we would lose our deposit (even though at this point we hadn't actually been accepted for any finance) they told us they were going to try and get the finance accepted by the end of the day so we could still collect the car that day, but it got to the end of the day and we hadn't heard anything back from them. We then had to wait until the new year to be able to contact then and find out what was going on. When we called back we just kept getting told the same thing (still waiting on the finance) we asked again if this could be cancelled and again got fobbed off. We finally received a callback from them saying all good news the finance has been accepted, however the first finance they applied for was rejected, so was the second and third and they then called the third company and got it accepted at a higher rate. So without our permission they had applied for finance from 3 different companies. The new price was not within our budget and we told them we needed to cancel this now and get our deposit back to which we were told no if we don't want it they keep our deposit. They then said that they had to charge us for any work that had been done on the car (even though they advised it was a standard that they would carry out this work) after countless phone calls where they refused to cancel the order and pay our deposit back, we contacted citizens advice, They advised us that as we hadn't signed a finance agreement, and hadn't authorised them to apply for multiple finance we were entitled to our money back. We had to write them a letter and quote this along with a reference number from Citizens Advice recorded delivery. After a few days we had still not heard anything back, so we once again called. We were told this time that they would refund us our deposit but just take off the cost for the works done on the car, which we didn't agree with. They said they were speaking with the manager and would get back to us. Again we didn't hear anything back, so phoned again. To be told - your deposit will be refunded in full. This all took over 4 weeks, and was a very stressful experience (i am also pregnant) They were so full on when we first went in to see the car and so keen to get a sale, as soon as we paid the deposit and signed an order form they weren't bothered about customer service/after care! I wouldn't recommend anyone gets a car from them - since this experience we have spoken to lots of people who have also said the same about them!!

We found the Saxton staff to be helpful and knowledgeable with no 'hard sell'. The car was offered at market rates and delivered clean and tidy. The process was unrushed and we have confidence that Saxton will stand behind their obligations.