My Wife has an F-Pace. Leased from Lookers. Lease has finished so she has refinaced with JLR as she loves the car. The car however has broken down and was recovered to our local garage who has diagnosed the fault as a DC Converter failure. Lookers at Bishop Stortford have stated is a back order part not available to at least 7th Feb'. Its the 7th Jan today, so a full month away. I spoke to Lookers BS, and when i explained that my wife needs a car and that their unavailable parts shouldnt be our problem, the actual response was - its also not our problem either. So if you want you can speak directly to Landrover as it has nothing to do with Lookers BS. So i spoke to Landrover who were appauled at the Lookers BS response and asked that i call them back to explain that i would be dropping the car off with them and that once on their system, if the part was on back order that Landrover would then provide a hire car for the duration of the work whilst we waited, but this was the process we had to follow. The lady i then spoke to at Lookers BS stated that regardless of what we do, it would be a least a week before they would look at the car and a hire car wasnt guarenteed. So i went back to Landrover who again stated that this wasnt correct and that Lookers BS shouldnt be making statements like this, that Landrover would then escalate this directly and get my wife into a hire car straight away, that in order to create the case that i needed to speak to another dept, so put me through. The phone rang for 20 minutes and then disconnected. When i phoned back the out of hours service stated that the lines were now closed at 4.45pm - even though it is only 3.45.... In the mean time my wife has also phoned Hatfield Jaguar who simply said, although its a pain, get the car to us asap, we will diagnose asap and get you into a hire car straight away. So, for any one out there who cares - pls stay well away from Lookers.... they are the ruddest bunch of 'do not give a toss' people you should ever hope to meet. I love the landrover product and have several myself, its simply a shame they place their reputation and business in the hands of such people. They do not care and they should not be charged with being the customer face of any organisation other than Putin.

Where do I begin?! This dealership has failed on every front. I can't get the service completed on my car as Lookers will not return my calls, emails etc to get booked in. It is impossible to get a loner car. Sales do not follow up when enquiring about a new car and a test drive. I have contacted lookers including the Lookers Customer Service & Complaint Resolution Team who did not reply either! I have cancelled my service package and will not be buying a new car from them. Avoid like the plague.

I would avoid using Land River Bishops Stortford for any further purchase. In summary, they are poor communicators, admin is atrocious and meant signing multiple versions of the same form, the online reservation fee still hasn’t been refunded over a month later. You get fobbed off with one excuse after another when it’s quite clear that they just can’t manage the basics

Rude and unprofessional They hold my car unnecessarily for a while to justify the charges. They failed to match and provide me a curtesy car. Receptionist over the phone line said, “” that’s how we operate and we can not guarantee to give you car when your car breaks down””. This is how ends up when private companies operate as they wish. The person who is in charge to repair my car said that technician worked only 4 hours on my car during whole week. I believe they lied and they have not done anything rather than Land Rover road assistance recovery report which I gave them. I called Land Rover headquarters and raised the case and I am preparing to raise my complaint to ombudsman as well. Whole experience is disaster and absolutely poor. They are not honest with what they say over the phone and they just want to say some thing quickly and get rid of your call. This was my first experience having Land Rover entire my life as I am Merc fan. I think I did wrong thing that I switched my car brand. Receptionist also said over the phone if I am not happy with service I can collect my car and take some where else. I asked them to give my voice call record and I will inform media about this experience.

Appalled by if any customer service Iv asked over 3 weeks so far a member of management to contact me or CEO and nothing? My car was 6 days old then warning light and charging system fault detected light came on and it’s been ongoing and never left the garage I’m still paying for this car Waited 5 days for a courtesy car Waited over 2 years for a velour Range Rover And Iv been in tears with frustration of being just left and palmed off! What a disappointment

Terrible Cars. Massively problematic cars. Voted the most unreliable car, Constantly needing repairs. Same things keep breaking time and time again. Dealer doesnt return your call, Unless you owe them money. Land rovers just wants to take as much money as possle from you. So many land rover owners regret ever buying a land rover. Google it for your self DO NOT BUY A LANDROVER,

I purchased a Jaguar F type online for delivery on 27April/2022. The car was never delivered. During delivery they phoned me and said a warning light came on. It was then returned back to the dealer. I was unable to find out the problem with car, then on the 12/May/2022 the dealer salesman agreed to refund me. I still NOT received any refund,!. I will be taking legal advice after Saturday 09/July/2022 I have still, never found out the problem with the car?

Rob in sales was great

Great dealer kept me updated