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Max went out of his way to make me feel comfortable about purchasing my Audi A6. He clearly communicated everything that I needed to know and was very accommodating when it came to any and all queries and concerns that I had. He is definitely the opposite of the usual shady used car salesman stereotype. I would have no hesitation in recommending Max and Affordable Cars to family and friends. I felt as though I could buy with confidence and that is vital when making such big purchases.
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Staff from Affordable Cars Prestige Car Supermarket in response to Professional, humble and helpful!
Thank you for the great recommendation and one thing you will never find at affordable cars is a shady dodgy car salesman as we are very selective of who makes it into our team. Many Thanks and we hope you are enjoying your new car Affordable Cars Team
Excellent service from Affordable Cars in York. Felt comfortable buying the car. Felt welcome Would recommend.
Staff from Affordable Cars Prestige Car Supermarket in response to Went in and brought a car from max
Thanks for the great feedback and recommendation Affordable Cars Team
Wen't in on a Saturday to Affordable Cars York to look for a car for my wife and came out with a 3 year old diesel 3 series. Joel and Derek were excellent and very friendly, gave me a tough but fair price on our part ex and we could have left the same day had we had all of the documentation with us for the part exchange. Good service, excellent price and good to buy from an independent rather than just a main dealer.
Staff from Affordable Cars Prestige Car Supermarket in response to Excellent service and price
Hi James thanks for the great review we always try to be fair with our customers and we hope that you are enjoying your BMW Many Thanks Affordable Cars Team
I bought an Audi A4 and had to return car same day due to blue smoke beaming from exhaust on return the sales man arrange for it to be fixed they had my car a week and said it was dpf fault we wasn't convinced but collected the car a week later after 12 miles on are drive home the engine management light came on again so I rang affordable cars who said they would pick up the car which I thought they was been helpful after reading a lot of negative reviews after I had bought the car. the mechanic said that the dpf sensor had failed and they had changed it max the manager brought back the Audi as I was unable to collect on delivery my partner took the car off Max's hands and asked where the receipt of work they had done max said that I didn't need one as it was only the sensor the next day I took the car for a drive 19 miles and the engine management light on again! Plus smoke had returned I took the car back up to affordable car where I was promised the car would be sorted by Audi and if problem re occurs I will get my money back the car went into Audi Leeds and I called in on them who told me the list of faults they had found and they was waiting for affordable cars to give them the go ahead to do the work I then got a phone call from max who told me his mechanic was doing the work and they would take back to Audi to be checked after they have done the work all this sounded very reasonable. We stressed to max on the return of the car he deals with myself so I can check over the car and make sure I have receipts of proof of work for some reason he had contacted my partner even though I left my number after him fobbing her off last time, she felt bullied into saying she would take the receipt of the car back as he had a answer for everything to why I didn't need to be there. I managed to get home just after he arrived with my car on inspection of my car it is covered in scratches the tyre walls on 2 tyres are split that max said was fine as wouldn't fail an mot! My alloys that I 100% checked before I bought the car are chipped and scratched the full side of the car looks like it's been scratched along something and once again I had no fuel max just began fobbing me off an answer to everything.on the previous return of my car the fuel light was on he promised me that when he brought it back I would have half a tank of fuel and yet again no where near. We have recorded conversations with max and got reciept this time of work that we wasn't going to get until my partner told him we must have it this time. We do have receipt of refund but been threatened about going through his legal team I really get the impression that he doesn't think we will go down the legal route trading standards are already investigating as I found out after some research and to say he's so quick to mention a legal case says guilt that he knows what they are doing!
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Staff from Affordable Cars Prestige Car Supermarket in response to Shocking avoid!!
Here are the FACTS. This used vehicle was purchased from our A64 site. The vehicle was in good condition with age related marks and scratches. The customer viewed, test drove an bought the vehicle. A day or two later the customer came back to the dealership with the engine management light on and smoke emitting from the exhaust. We apologised for the inconvenience and assured the customer we would get the car in to our service centre ASAP and provided the customer a courtesy car. After diagnosing a DPF fault our service centre carried out a DPF regeneration seemingly fixing the fault. A test drive of the vehicle was carried out and no faults reoccurred. The vehicle was handed back to the customer. The next day the engine management light reappeared. The vehicle was again taken in to our service centre and the DPF sensor was replaced. After another extended test drive the vehicle was fault free whilst in our possession and delivered to the customer's home. The reason for contacting the customer's partner was because the customer was at work and we were told he had a driving job. When the customer's partner asked for a receipt Max informed the customer he did not have a receipt on him however it was the DPF sensor and if they would like a receipt to contact our service centre and they would be happy to provide one. We could only deliver the vehicle between our working hours. The only other alternative was for the customer to collect the vehicle which we felt was not an option because the customer had already been greatly inconvenienced. The engine management appeared for a third time after the customer had taken collection. We were shocked and apologetic that the customer had yet again been inconvenienced by this issue. We assured the customer we would resolve this issue and should the same fault reoccur we would offer a full refund of the vehicle. As a group we sell approximately 200+ vehicles a month and customer satisfaction is paramount. We took the vehicle to an Audi specialist for diagnostics. They diagnosed an EGR Valve fault which was replaced by our service team and given the all clear. The vehicle was then taken back to the Audi specialist to confirm the vehicle was now fault free to which they passed with an all clear. Upon delivery of the vehicle to the customer's home the customer accused us of scratching his vehicle and causing damage to the alloy wheels and tyres. The customer refused to take receipt of the car. Our Sales Manager Max who had dealt with the customer courteously and professionally all the way through informed the customer he would take the car back to the dealership and the issues could be addressed the following day as this was outside of business hours and there was no one to report this to being so late in the evening. The customer refused to let Max take the vehicle. Max then informed the customer he would take the courtesy car away (which was the arrangement and already had the keys for). The customer became irate and aggressive. Max felt threatened and had to call the police. The police could hear how the customer was behaving and they assured Max they would treat this as urgent due to the customers language and behaviour as this was a breach of the peace. The customer then proceeded to lay down in front of the courtesy car to prevent Max from leaving. Finally after almost 30 minutes of intimidating behaviour the customer let Max leave. A day or two later the engine management light came back on to which The Affordable Cars Group honoured their promise giving the customer a full refund and their original part exchange vehicle back in exactly the same condition. The customer was happy and apologised for his behaviour and thanked Max for all he had done. He even said he would remove this review to which we have messages stating this. A few days later the customer messaged to say his part exchange was scratched on the exterior and interior again suggesting we caused the damage. We did not respond as we have done everything by the book. We acted professionally and courteously at all times. We did not cause damage to the customer's vehicle and we issued a full refund.
The team at Affordable Cars in Yorkshire couldn't have been more helpful when I bought my Mercedes from them in January. The whole process was smooth and nice and easy. The car was lovely and clean and in really good condition and I would happily recommend this dealership to anyone. Their customer service was excellent.
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Staff from Affordable Cars Prestige Car Supermarket in response to Very good service!
Always a pleasure to receive a great review Thank you so much and we hope that you are enjoying the car Affordable Cars Group
Good salesmen at Affordable Cars York A64 branch but let down by poor after sales having to chase up refund for parts. Not good tbh
Staff from Affordable Cars Prestige Car Supermarket in response to Good salesmen but after care
Hi Barry We are really sorry to hear that we have not achieved 100% satisfaction at this time and can only apologise that we have let you down on this occasion, however please bear us in mind next time so that we can do our best to make it a 5 star visit Many Thanks Affordable Cars Team
For most of my career I have been in the motor trade..working for Honda then Mercedes, where I ran the largest used car operation in the MB network. So I feel that I am qualified to say this is how small independent garages should run! Best priced cars on the net, friendly informative staff, and probably the best mix of prestige cars I have seen in a long time at there A19 dealership. Dean that I dealt with is an approachable, trust worthy sales person, and a pleasure to deal with! I would have no hesitation in recommending Affordable Cars...great choice...great value...great service.
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Staff from Affordable Cars Prestige Car Supermarket in response to Outstanding!
Hi Graeme Thank you for such fantastic feedback and as you will know from your extensive car dealer background we really do try our best to achieve 100% satisfaction, Dean is a fantastic member of staff and a pleasure to work with. Many Thanks Affordable Cars Team
We would definitely use Affordable Cars again, We didn't feel pressured and were given the time to browse. Joel was very professional and handled our purchase efficiently.
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Staff from Affordable Cars Prestige Car Supermarket in response to Great car buying experience
Hi Jackie and thank you very much for your kind review. Joel is our youngest team member and is a pleasure to work, its always great to hear such good feedback about one of our sales members Many Thanks Affordable Cars Team
No issues at all with with Affordable cars In Yorkshire. I got my Audi from there in January and it's been perfect. I have had no issues with it at all. All of the staff were helpful! Max in particular was brilliant. I would happily recommend this dealership to anyone.
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Staff from Affordable Cars Prestige Car Supermarket in response to Fantastic
We would to thank you for your review and are happy to see that we have achieved a 5 star rating and most importantly a happy customer Many Thanks Affordable Cars Group
Nothing but posters for Ryan at Affordable Cars Tadcaster branch. We bought a Smart Car for what we think was a really fair price, and there was absolutely no pushy sales techniques, which was a big plus personally. Ryan also stayed behind late so we could test drive and sort out paperwork after the place had closed. Highly recommended.
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Staff from Affordable Cars Prestige Car Supermarket in response to Good price, great service.
Thanks for the fantastic review I am sure Ryan will be delighted to hear how happy you were with the way he looked after you and we are always happy to receive such positive feedback. Many Thanks Affordable Cars Team
Based in North Yorkshire in a town called Tadcaster, Affordable Cars Prestige Car Supermarket do exactly what their name suggests; they offer an affordable solution to purchasing a used car that will ensure that you are back on the road in no time.
They have up to 100 great cars in stock at any one time and cover a variety of makes and models.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Affordable Cars Prestige Car Supermarket
A19 Crockey Hill
York
North Yorkshire
YO19 4SH
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