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I purchased a V.W Shuttle from Hewaswater Garage recently and was wholeheartedly impressed by the excellent customer service. Cars were all presented beautifully. Nothing was too much trouble for Simon, who was never at all pushy but took the time to go over all the vehicle details etc and then giving me plenty of time to make a decision I am thrilled with my new V.W which drives like a dream. Would recommend Andrew Toms Car Sales to anyone looking to buy a quality vehicle from a Quality Garage. Many thanks will certainly be back again.
I bought a lovely 2001 SL Merc convo from Simon and the Crewe at Andrew Toms. They treated me with humility, respect and honesty - it was a pleasure to transact. At 60 yrs of age ( and recovering well from illness, I’d recommend this dealership to all (inc. my mother if she were alive). This is a rare thing? Buying a used car from proper, trustworthy and respectable people! Thanks you Simon - god willing, I WILL be back! Chris from Somerset : classic Merc lover!
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Can't thank Shawn enough, from the minute we met him to the time we drove away, faultless. Even recieving a follow up call checking if all was going ok. The whole experience of car buying made very pleasurable indeed. From Shawn's no pressure approach to the relaxed feel of the pitch, we bought a car we hadn't even gone to look at. The cars themselves are prepared very well, our own car was absolutely immaculate. Everything explained throughout and phone calls to keep us in the loop are always welcomed and honest. Even the after sales is great, the warranty process seems very thorough and is a nice reassurance. We'll be back and will recommend to friends, (we already have). Thanks again Shawn and the rest of team at Andrew Tom's.
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I have been a customer of Hewaswater gargage now for many years. Iv Recently purchased my third car through them now and I’m thrilled with it. Their customer service and attention to detail is far beyond what others dealerships have offerd me in the past and the staff are helpful, polite and knowledgable. huge range of cars to suit all budgets on their court and excellent rates of finance. Fast turn around for any work Iv had done and love the complementary valet, nice touch. No doubt I will see you again when I decided to upgrade a fourth time 😃 thanks for everything Simon, Andrew and saun x
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I bought a Kia picanto from Hewaswater garage, after having my last car for 11 years and only moving to Cornwall from Berkshire and not knowing the area I was driving to Truro and saw Hewaswater, I was looking for a little run around at a good price, I must say the staff were fantastic they had the car ready and clean for me to pick up, they were true to there word and put on new tyres. Since the purchase of my car my father in law has also purchased a car from them and is also very happy with the service he received and is very happy with his car.
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Would recommend this garage. Have always been pleased with all of the cars purchased from Hewaswater and would always go back. No matter how much or how little we spend, the staff always make us feel welcome and are pleased to see us. The vehicles are well presented too. First Class.
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Bought audi tt on line from Hewaswater Garage and I didn't even see the car because I live in South Wales 4 hours away dealer was brilliant the car was as he said looks lovely drives lovely I would recommend this dealer to everybody what man Simon was very easy and quick I don't mind driving over 4 hours for a car off the dealer again c u in a few years cheers mate
My wife and I came to Andrew Toms Car Sales to have a look at getting a new car. Had a great selection and no hard sell. Wife chose a car, no problems taking out for a test drive. She liked it and brought it and when we came back to part exchange her old car, it had been cleaned fully and then they proceeded to go over everything and explain all the parts of the car to her and all the technology in it. All this was done on a Sunday after they officially closed but spent the time to make sure my wife was happy and comfortable in the car before driving off. So impressed with the customer service will certainly come back if my own car needs replacing
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Bought a BMW back in October 2018 before collecting the car I phoned and was told everything was ready! Arrived at Andrews toms garage! The brake disc that should of been fitted hadn't been done! Car wasn't even cleaned properly! Polish marks all over the car! Not a good start! Simon finally agreed to take the car back and replace the discs and just as the car is coming up to the end of its warranty the car had complete engine failure! Not what you expect from a car that's just been picked up 4 months ago! Had to pay for full rebuild Not a reliable and trustworthy dealer.
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Shaun hocking from Andrew Toms Car Sales (Hewaswater Garage) in response to Stay away from this garage
Dear Damian. We are sorry to hear that you have aired some issues of dissatisfaction regarding your vehicle purchase. The areas of white polish residue left on your car was an oversight as often this cannot be seen in the lighting we have inside our valeting bay. I note the brake discs had been replaced and we honoured this agreement with you and this has now been sorted and rectified. I must point out that we offer a 3 month/ 3,000 mile warranty on all of our retail cars and your comment states your more serious issue of engine failure took place at 4 months months. This would suggest that you were out of warranty at this point and the car had covered high mileage of over 130,000. We would of been willing to have assisted you had we known anything about this and we strive to maintain a very high level of customer satisfaction here at Andrew Toms Car Sales. I would like you to make contact with the garage by telephone or in person by appointment and I will be happy to discuss with you and may even be able to offer you some goodwill. I look forward to hearing from you shortly. Many Thanks Shaun
I brought a car from hewaswater garage and I have had nothing but problems and when I took the car back the answer was you brought a used car what can we do well I know it’s a used car but losing water and burning oil on a used car was not good enough it’s a joke as the garage is stay clear.
Shaun from Andrew Toms Car Sales (Hewaswater Garage) in response to Stay clear
Dear Darren I was sorry to see your complaint online by stumbling across it today by chance, normally if a customer is unsatisfied they contact us direct to enable the garage a better understanding of any grievance. Then moving forwards we can often come to an agreed course of action to rectify the situation. I hope you do make contact direct with ourselves and I would be very keen to help you as the majority of our customers are very satisfied. Regards Shaun Andrew Toms Car Sales Ltd
Andrew Toms Car Sales is a family run used car dealership that is based St. Austell, Cornwall.
Andrew Toms Car Sales is the new name for the previously named garage Hewaswater Garage. This dealership is owned by Andrew Toms, the son of the founder of Hewaswater Garage. In addition to used car sales, they also offer MOT's, servicing, HPI checks, warranties, part exchange and finance.
If anyone has had an experience at this dealership then please share this with us by leaving a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Andrew Toms Car Sales (Hewaswater Garage)
Saint Austell
Cornwall
PL26 7JF
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