Purchased Mercedes GLA from Arnold Clark Mercedes in Aberdeen. Took out service plan and warranty packages.Trying to charge £2900 to replace a gasket which costs a few pounds

I bought the A class brand new in 2015 on 4. Year PCP and have now eventually managed to escape them. If your spending anything less than £50,000 on a car they are not interested in you once they have sold you the car. Ive going this poor level of service consistent over the 4 years I’ve been with them. You’re ignored or immediately dropped by staff for customers when someone with a more expensive car comes in - they’re not even subtle about it. Mercedes cars are amazing and I would get one again but not from Arnold Clark Mercedes Aberdeen.

Would like to think Arnold Clark Mercedes staff in Aberdeen are in the same context a very popular lager brand "Probably the best" as the staff and services are second to none.

Purchased my E250 CDI coupe on 22nd July 2016. On 23rd July 2016 I informed Arnold Clark of a serious brake problem. I was told the front discs and pads were 55 percent worn on their inspection before delivery. However when the car was taken in 3000 miles later for investigation, the front discs and pads were 80 percent worn, and discs badly scoured. I feel I was lied to by somebody, and after presenting the problem to the General Manager, I have been left high and dry with no resolution and just on £500 bill. This is not the " Quality Approved Used Car " they claim. I am still waiting for a reply from the General Manager to my e mail sent a couple of weeks ago.