I am disappointed, peeved, cheesed off and amazed at the Customer Service at Arnold Clark Oldbury Motorstore and how I as treated tonight by sale manager Mark. I was supposed to pick up my new car on Monday July 23rd. I was promised by Deepak that my car WOULD be ready for my collection on Monday, since I BOUGHT the car on Tuesday night. It was coming in from Leeds. Or so we thought. No one bothered to find where the actually was until yesterday. 4pm, I get a call from Deepak, so sorry, but the car won't be in Oldbury on Monday, and NO explanation. Here is the problem. My husband, even though Deepak and my self warned him NOT to,...he cancelled the insurance on my green Fiat for midnight July 23rd. Ok this is where we accept responsibility. However, Mark decided to thrwh that blame back on me and would not accept any blame for his sales rep to actually contact Fiat to find out oh my god my car IS NOT IN LEEDS but sitting on some DOCK and it might take 10 days. As I said I accept responsibility for my mistake with the insurance, but NOT ONCE DID THIS MAN accept ANY responsibility on his end. He blamed ME and FIAT. he never said he was SORRY and just gave excuse after excuse and even said Deepak called me at 3:34 on Friday. Why didn't he ring earlier? NO CLUE. (he actually, called at 3:58 but who is being picky).I I have NEVER been treated like I was tonight EVER by a sales man. He said 3 times if you want to cancel the deal, we can, I don't blame you. I said no I want to be compensated for your screwed up. The tone he too was like I was poop on his shoe and said YOU WILL NOT GET ANY COMPENSATION. Would you like to cancel the deal. He asked 3 times, and I had at this point no intention of cancelling. I wanted £120 I had to pay to cancelled my car insurance then put 10 days worth of temporary insurance on it. It was quite apparent he didn't want to sell me the car. He never apologised, Blamed Fiat (wait isn't his dealer a Fiat dealership!?) blamed me....I will never return to Arnold Clark, Ever.

Poor service, car was not clean and they were reluctant to do repairs until I threatened to gave the car back. The one salesman who dealt with us was okay but everything else was shocking. I would not recommend.