Car Dealer Reviews is an
official partner of Auto Trader
I purchased a Mercedes C Class form here which had many issues , i was under the impression that as Cars2Go was associated with Arthur Prince it would be legit but it was not. The start stop would not work , had intelligent light system error and ESP error , the manager Sam Somani told me it wall fine but taking it in to Mercedes for a diagnostic found these issues.The car had to be brought back to dealership 3 times before i could get this resolved . The car was HPI clear however when i took the car to get detailed they informed the roof and doors had been resprayed so was likely in a prior collision . Avoid this shady dealership.
Reviewer has confirmed their email address
Purchased a £19000 Mercedes e class 64 plate 17k miles from Arthur Prince Cars2Go. Where to start from...was told car is immaculate inside and out apart from a few scratches. (Kieran in sales).agreed a deal which included full tank and Autoglym. Arranged finance and paid for car. A day before collection get told that a light has come up on the dashboard and the car is at Mercedes for work under warranty. Have to wait another week get told by sales manager sammi free delivery to the house for the hassle. Still chasing the garage for delivery. Eventually car delivered after 2!weeks. Condition of car as not described leather seats ripped. Damage to skirting and front grill. No autoglym and no fuel in the car. Phone them up and get told it's a used car and it's bound to have ripped leather seats and damage here and there.. eventually they decide to pick car up from home which is about 135 miles from the dealership. Car comes back after 5 days with leather repaired full tank and the damage repaired but no autoglym aftercare pack and the car mats a missing. Mark the sales manager no help at all. Questioning the issues I had with car trying to justify. Not returning emails and saying he never received them. Car was bought on Dec 29 2017. Still waiting for the mats and autoglym pack which was supposed to have been sent last week.. worst thing is that I emailed the director of the company mr prince who is in charge of complaints twice to make the complaint and till this day I have had no response. Also left 2 telephone messages. I have all the evidence for the above.. AVOID THIS DEALERSHIP AT ALL COSTS. DONT BELIEVE ANYTHING THAT COMES OUT OF THEIR MOUTH.!!!!!!!!
Reviewer has confirmed their email address
Kieran Morley from Arthur Prince Cars2Go in response to Worst experience ever.!!!!!
Thank you for taking the time to review Cars2Go. I have had a good read of your review and I am very surprised that you are so unhappy with the service that you received. You purchased the vehicle from Cars2Go with the understanding that the vehicle is in used condition and will have some minor marks due to its age and mileage. We have helped you every step of the way with any query or complaint that you have had. Cars2Go will always try and help wherever possible and we have done everything you have asked us to do. We have replaced the front trim due to a small blemish, had the drivers side sill painted due to a small mark and the drivers seat bolster leather repaired due to a minor mark. When the vehicle was taken back to your home address in London, you was extremely happy with the work we carried out and was very thankful. In regards to the Autoglym pack and the vehicle mats, this was a genuine mistake that these where taken out of the vehicle when the car was having a full valet. I am sorry that you have been so unhappy with the service but I do think you review is missing a lot of detail in regards to how we have dealt with your complaint. Thank you.
Arthur Prince Cars2Go is an Franchise dealership that is based in Loughborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Arthur Prince Cars2Go
Navigation Way
Loughborough
Leicestershire
LE11 1AP
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Arthur Prince Cars2Go, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.