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Went to look at a car on sale for £11,500. Loved the look of the car and spec. Very serious about purchasing it but had never driven a BMW or a car with flat run tyres. Umare advised that I could only test drive the car if I paid a 10 % non refundable deposit. Who would pay £1150 pounds for a 5 minute drive to lose this money if you don’t like the feel of it ? Spoke to many car dealers since who all say this is illegal. Found the whole experience awful.
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Customer Care Team from Auto Motion Peterborough in response to Not recommended
Dear Marisa As per to our business terms & conditions, that have been the same since 2014, we do require a 10% deposit to be paid prior to any test drive can be arranged, do note this is charged on the basis as a commitment fee & is off set on the outstanding balance. I would like to clearly make a note to yourself we are in the business to sell cars & not just let private individuals like yourself drive them for the fun without the intention to purchase, as you stated you have visited several dealerships & had test drives, Auto Motion Peterborough, has grown over the years with a strong reputation on providing a high standard of service, alongside with some of the best pre-owned vehicles on the market today, the company has been build around genuine clientele who are in the market for a specific car & have no issue with placing a deposit, as this shows clear commitment. I would personally reconsider your comments, Car Dealer Reviews, do not set up feedback services to be abused. Do take time to reflect on your actions. Kind Regards Umare Malik (Managing Director)
Salesperson incredibly rude on the telephone. Denied any issue exists with regards to timing chains on any BMW models when asked when the timing chain had last been replaced - these issues are well documented online, and there have even been product recalls as a result. When told to call back the following day, upon which I was told the vehicle had been sold - it's still up and available for sale online - when I mentioned that salesperson had not been helpful I was told to "F*** off, you p****". Shame really, as I would have liked to purchase the car despite it being £500 above the market price and non-negotiable.
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Customer Care Team from Auto Motion Peterborough in response to Horrific customer service,poor knowledge
We are saddened to see your feedback and would love to know more about your experience and how we could improve. Please could you pop us an email to CustomerCare@AutoMotionPeterborough.co.uk with some more information? Kindest regards Auto Motion Peterborough.
called regarding a car. person on the phone was really rude and didn't seem to care about my questions i had asked. ask if the price was negotiable as it was higher price than other dealers and the guy on the phone goes to me to buy a car cheaper from somewhere else and i find that very rude as i was really interested in this car but no way am i going to bother with them. bad service.
Customer Care Team from Auto Motion Peterborough in response to rude and no customer service
Hi Shah, We're very shocked to hear your feedback and are very keen to investigate into it further. Please can you email customercare@automotionpeterborough.co.uk, with your full name & the vehicle of interest. Kind regards Customer Care Team - Auto Motion Peterborough
What a refreshing and positive change from the usual car buying process. Umare and the team at automotion are exceptional, I’d rate him and automotion 10/10. Having bought from BMW dealers, and privately this is by far and wide the best car buying experience. The car was MOT’d, taxed and prepared and looked even better than the pics on the website. All in all if you want a high spec car, then I can’t recommend Automotion enough. You can virtually buy just off the pictures of vehicles on the website - but I made the effort to slep up to Peterborough and see the car, have a test drive (which was here are the keys - enjoy yourself). Car was cleaned and sparking when delivered so really impressed all round. So kudos to Umare and team for running a slick and customer centric business. Will be back for my next BMW!
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Paid a deposit of £500 and was given an invoice I was told the car would be ready in 5 days as it needed an MOT and service. The garage then increased the price by £2000 and wanted me to pay the money into their account before being able to go back to the garage. They then emailed me to say the car was not for sale to me anymore but I couldn’t have my deposit back. DO NO TRUST THESE PEOPLE.
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Customer Care Team from Auto Motion Peterborough in response to would not recommend
Hi Darren, We're very shocked to hear your feedback and are very keen to investigate into it further. Please can you email customercare@automotionpeterborough.co.uk, with your full name and the registration of the vehicle. Kind regards, Customer Care Team - Auto Motion Peterborough.
Darren Lamb in response to would not recommend
The dealers response is also a waste of time. I did email as asked to but not even a reply. Buyers be very aware !!! And still the car is for sale, that’s one consolation, I hope no one ever buys it.
It was a pleasure to deal with amure , he was honest and sincere , you won’t leave unhappy , the cars are presented very well and he does what he says , which in the car industry is rare , would highly recommend auto motion , u won’t be disappointed
I bought an Audi A3 just based on the photos and description of it. Was very happy when it got delivered and looked even better than the photos.
Umare from Auto Motion Peterborough in response to Great service
Dear Callum - Thank you very much for taking the time to share your feedback and 5* rating.
My 18 year old Son found a car on-line, and then has asked me to carry out, all the nessesary enquiries. Unfortunately, there was only one photo of the car initially, as the dealer had purchased the vehicle, but it was not physicaly at his dealership. The dealer, a Mr Umare Malik, informed me of the time line, and the condition of the car, over the phone, and stated that he would send me additional photos, as soon as the car arrived, which he did. As I am currently living in South Wales, and the travel time to Peterborough, was four hours, I wanted as much information about the vehicle as possible, and Mr Malik was very forthcoming with this, even to the extent that he informed me, that there was a faulty exhaust bracket, that he was going to rectify, even though this meant a delay in the possible deal. And when I say, a faulty bracket, there was an intermittent rattle that he noted, and he did not want us to wast any time and money, traveling to Peterborough, until the car was in perfect condition. In addition to this, the satellite navigation system needed an update, but there would have been a delay for this work to be carried out, and as my Son, had recently passed his driving test, he wanted the car ASAP, so Mr Malik arranged for this update to be done, at a local BMW dealership, close to home. In the review title, I have mentioned honest, and that is because, my Son & myself would not have noticed the intermittent exhaust rattle, and we would not have been aware of the satellite navigation update, for some time after purchasing the vehicle, but Mr Malik was very transparent from the start. On arrival at the dealership, the car was positioned at the front of the four-court, in outstanding condition. Mr Malik gave a detailed overview of the cars functions, to a very excited 18 year old, and then the car was taken for a test drive. The dealer ship, is very impressive, & we were provided with some light refreshments, and made to feel very welcome. Due to the day being on a Sunday, my Son had a few technical issues trying to transfer the outstanding funds, and Mr Malik wasn't only accommodating, he was very helpful and knowledgable. The weather wasn't great, for our journey home, but my Son's new car, put a smile on his face for the entire journey.
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Umare from Auto Motion Peterborough in response to Professional & Honest.
Richie, thank you very much for taking your time out to post your review, your comments are very much appreciated, it was a pleasure to personally deal with you & your family myself & i hope to see you in the near future when your looking to change over. Kind Regards Umare Malik
Bought the car without viewing, very accurate description from the garage. Car arrived in immaculate condition. Brett helpful and would deal again.
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Umare Malik from Auto Motion Peterborough in response to Honest and great to deal with
Paul, thank you very much for taking your time out to post your review, your comments are very much appreciated, it was a pleasure to personally deal with you myself & i hope to see you in the near future when you decide to change over. Kind Regards Umare Malik (Managing Director)
I Sean James purchased a Range at over from AutoMotion Peterboro. I did not go and view the car, just looked at pictures and took their word that the vehicle was alright. When the car was delivered to me in Lewes East Sussex it was exactly what I made Malik in Sales had told me about it. So Mr Malik and his company are 100% genuine to buy a car from. They went out of their way to make sure I was completely satisfied.
Umare Malik from Auto Motion Peterborough in response to Went out of way
Dear Mr James - It was a pleasure to deal with you, Im delighted that you had a great experience & I look forward to dealing with yourself in the future on your next purchase Kind Regards Umare Malik.
Welcome To Auto Motion Peterborough
Vehicle Sales Redefined
We are a professional independent business located in the heart of the UK in Cambridgeshire.
Since 2010 we’ve been buying, selling & sourcing quality low mileage vehicles, where we have continued to gain & retain thousands of valued customers from all corners of the UK.
Unlike a main dealer we operate totally independently from our own premises and with our own funds, operating without restriction allows us to not only consistently remain competitively but to have the ability to cherry pick from choice stocks of high quality pre owned cars, all of which are supplied compressively with a warranty.
We welcome all our customers to visit our impressive facility where vehicle preparation, after sales, sales purchasing and our finance department is under one roof. We are licensed & regulated by the Financial Conduct Authority, subject to status, where we can offer a multitude of flexible & affordable funding options for your next car from no fewer than five main stream lenders.
So, if you’re looking to buy, sell, source or finance your next car then we very much welcome the opportunity to demonstrate how we differ from the typical car dealer.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2014
Auto Motion Peterborough
Eagle Business Park 11-12 Heron Court
Harrier Way
Peterborough
Cambridgeshire
PE7 3AT
Mon | APPOINTMENT ONLY |
Tue | APPOINTMENT ONLY |
Wed | APPOINTMENT ONLY |
Thu | APPOINTMENT ONLY |
Fri | APPOINTMENT ONLY |
Sat | APPOINTMENT ONLY |
Sun | APPOINTMENT ONLY |
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