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I've purchased 2 cars now from the team at Autolab. Service, value and a quality bespoke approach are what brought me back. I normally buy from main dealers but never again. Nothing is too much trouble for the team and it feels like one big family. I'll definitely be back. Concierge without the concierge price tag!
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“You would think that buying this brand at this level, a main dealer experience will exceed all others. How wrong you can be. Having experienced both, Menaz and the team at Autolab UK, have provided a fantastic service and the even better product. What’s important here, is Menaz took the time to understand what it was that I really wanted and then found me a bespoke vehicle. We decided on the spec and then the finished article exceeded my expectations. A huge thanks to the team! What is certain is I won’t be going back to Land Rover, but I will be going back to the guys at Autolab UK! Well done guys, it’s a refreshing change to have service that matches product!”.
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First of all the car in the link below does not exist. I enquired about this car in May 2017, they kept saying he will give me the car registration and kept fobbing me off. After few days he said the car has been sold. http://www.autolabuk.co.uk/used-cars/land-rover-range-rover-sport-3-0-sd-v6-autobiography-sport-station-wagon-4x4-5dr-blackburn-201406024663849 So they said he can arrange me with similar vehicle with all the extras on the vehicle. Now it is July 2017 the same advert is still on the website, so I got my colleague to call Autolab and enquire about the vehicle. Same conversation again to my friend he stated the car was sold on friday last week. I purchased a vehicle for £29400, and drove the vehicle home and hand washed my car next morning. I found over 32 defects on the car they clearly stated will not come with any swirl marks, dents or scratches. They advertise their cars are fully detailed, they dont have a clue. The suspension on the vehicle was higher on the left side of the car compared to the rest of the vehicle. Autolab confirmed they will collect the car and repair the vehicle which I paid more that 29400 for, which was suppose to be half decent!!! They took more than 2 weeks to collect the car. Man oh man, they fixed and repaired majority of the issues, after having my car for two weeks, however, they damaged the vehicle even more. Worst part is the paint from the vehicles keeps peeling off. I gave the car back to them with an extra 22 issues. I did not even drive the car, most of the mileage on the car has gained through travelling from Blackburn to my house. I have contacted the Trading Standards and reported them. Do not be blinded by the cars in the showroom, please drive test the car and look at all the panels to check for paint peels.
Reviewer has confirmed their email address
Adam from Autolab UK Ltd in response to My experience at Auto Lab
My name is Menaz and I am the owner of Autolab and my Direct Number is 01254 369276. In the first instance I am always happy to be contacted personally at anytime to discuss and issues. We are always sorry if any customer feels unhappy or has a reason to complain. Although there are discrepancies with the events and content of this review, this customer has been contacted by the team to resolve any issues to their complete satisfaction. We pride ourselves on our work and service and try our utmost to deliver on our promises and more importantly the end product. We have been specialising for years in car customisation and have many, many extremely happy customers, as you can read further down.
Habib in response to My experience at Auto Lab
With regards to the response from Menaz, from my review yesterday. I can confirm, since I have returned the vehicle, I have not been contacted in regards to Autolab refunding my money. Like I said, they are full of lies, as you can see the advertisement to the original vehicle has now been removed from their website, as I mentioned previously, it is false advertising and I have reported Auto Lab UK Ltd to the trading standards. However, I have screenshots of the vehicle being advertised in MAY, JUNE and July. For the following prices £29,989, £28,989 and £27,989. I will be taking Auto Lab UK Ltd to the courts to get my money back. Menaz doesn't have a clue of the business as all the communication has been through Adam, a one man band. Auto lab were given the opportunity to repair the vehicle, however they failed miserably, and accepted to take the car back second time round after admitting there were issues with the vehicle. We are so fed up and upset, we just want our money back.
After I found Autolab on the internet, from the moment I made contact with them to collection of the car I found them to be professional, friendly and amenable. I agreed to purchase my Range Rover without seeing it in person as I live in South East, and there promise that I wouldnt be disappointed with the car was proved right when I collected, the car was in fantastic condition, and I'm very pleased with the upgrade's they put on the car to make it stand out. Would recommend them to anyone.
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I bought my car from Autolab and dealt with Adam, Saj and Minaz. They did a fantastic job of doing my car up and I was extremely happy. One day after buying the car I had a crash and they fixed it back up almost free of charge which I was very grateful for. I have had 2 or 3 problems with different things on the car to which the warranty refused to fix one of them for free so Autolab paid for it. They have been so helpful with numerous things and I will definitely be coming back to buy another car from them. I would also like to say a special thank-you to Adam for all his patience and help. Carrick
Reviewer has confirmed their email address
From the outset Autolab have been patient, professional, courteous and kind and have spent a lot of time with us making sure every aspect of our order was perfect. They have stayed in constant contact with us throughout with new developments and the preparation of the vehicle. The staff have been excellent in dealing with all queries and questions and they fulfilled any request we had. To say the least they have gone more than the extra mile and we cannot fault them at all. We would strongly recommend Autolab when purchasing a luxury vehicle as you can be confident you will obtain the service and reliability you’d expect. The service and products are unique. Thank you for all the work you have done and we will be recommending Autolab to all our friends.
Just a quick note Menaz to say how much I love my new car and especially my blue calipers!! Can't thank you enough for sorting out the car as quick as you did and also all the paperwork with private plate and even delivering it to me on Friday evening so I could have it for the weekend. I'm so impressed, I have my own business as well and the level of your customer service you have offered has been wonderful and I will be recommending you to everyone. Thanks again, Astrid.
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Firstly I never leave reviews and secondly I do not like car dealers. Williams BMW you are the worst.So where do I start found Autolab on Auto Trader ,arrived unannounced on a Sat ,lovely cars had to leave due to baby.We get a phone call back (here we go again) from a chap called Menaz (hope spelling is right).Well menaz actually listened to what we needed a 7 seat Range Rover Sport with rear entertainment and we wanted it to look the same as the SVR without the fuel bill or the car bill.Within a week a car had been sourced direct from Land Rover with a Land Rover warranty.We loved the car and that when we met Adam who is a star.Our car was customised to my family's requirements and each time we visited and something we didn't like cropped up they corrected it without question.Picked up the car today .Which never nearly happened to to Williams BMW,but as usual Adam and Menaz saved the day. So I will be honest,anyone who reads my review. Anyone can contact Autolab if they are worried and come and see my car and I mean that at our home,that is the respect I have for them. When we change our car in the next few years we will stick with Menaz and Adam,as its easy good price,,best service and best golf simulator in the industry. The owner of Williams BMW ,you need to set up a training course for your staff and this is the place to go. Thankyou Menaz &a Adam,you give the industry in my eyes a reputation.
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I originally bought a mercedes c class with a conversion nearly 2 years ago and at the time i also fell in love with the ranger rovers on display. 2 years on, I've now changed to a wonderful range rover and couldn't be happier. The team at Autolab are very helpful and it was great to see them in their new showroom which was very impressive. The whole team are great and i dealt with Adam (again) who gave me a decent price for my trade in and took the merc back off to me. I look forward to hopefully seeing them in a few years when i can get the new shape range rover #startsaving!!
Reviewer has confirmed their email address
A car dealership which treats you with respect from start to finish and even after. I've used Autolab twice now and I always continue to use them year on year. They are a trustworthy company who treat you with respect and go above and beyond to create the perfect car for you. They will source whatever car and spec you require and make the car personal and individual for you. One thing that Separates autolab from other companies is not just the great value for money but it's the customer service. They keep you updated step by step and even after you have collected your car they carry out after care calls to ensure your happy and have no issues. They even make sure you get home safe after collecting your car and that's what makes them so different. Great company, amazing ethos, brilliant range of Cars and fantastic service! 10/10 all day long!
Reviewer has confirmed their email address
Autolab UK Ltd is an Independent dealership that is based in Blackburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 680 | |
Very Good | 23 | |
Average | 1 | |
Poor | 1 | |
Terrible | 2 |
Autolab UK Ltd
Unit 2a Jubilee Business Centre Gate Street
Blackburn
Lancashire
BB1 3AQ
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