Worst experience ever, this review deserves no starts at all. Unfortunately I chose to purchase a car from the Donnington branch back in May which was the most awful experience start to finish. Upon collection day for the car on the agreed date I had turned up to find out the car had not even been checked or made ready at all. Over 5 hours wait due to the vehicle needing a new wheel which they did not have in stock!!! Along with multiple other issues. Absolutely no apologies or regard from any staff there that day. No one had come to update me in the time I had waited I kept having the chase and ask for updates, lots of staff standing around on the arses but no one to help customers! Then 5 days after having the vehicle I had numerous issues, the worst one being the fact the car would not start resulting in me being stranded hours from home at 38 weeks pregnant and have to have been recovered!! This was due to the garage not checking the car properly and finding out that the battery in the car was incorrect and too small for the vehicle! All the parts were so rusty it was corroding causing electrics to fail also! The branch admitted this was a massive mistake on their end and this was not actually checked properly prior to me picking up the car. Which is DISGUSTING, how can something so big be ‘missed’. After phoning the branch to make them aware of all issues I spoke to Jenny who was the most rude and unhelpful person! No apology and advised she can not do anything immediately and should not drive the car until they can get me in and seen on the suggested date which was 2 months away!!! Martin Brooks the ‘customer relations manager’ dealt with all this extremely poorly, nothing was offered as compensation for the stress and time wasted and money spent on having to be recovered home! Absolutely not bothered, once they got your money they’ve washed their hands out of everything else! I’ve never dealt with someone so unhelpful, rude with such disregard for their mess up! Definitely in the wrong job I would suggest leaving immediately. Not sure how he still has a job in what he does. Would not recommend anyone to buy from them and I would never ever return to purchase from you again Disgusting treatment and attitude from all staff.

Dont trust them! They’ll get an amateur to apply it leaving your paintwork with micro scratches (swirls/holograms) after telling it’ll be corrected. And the protection won’t last 3 months. Go 3rd party for a professional job.

After a long wait both to test drive and actually purchase my car, I was feeling pretty annoyed. Lots of sales people wandering about and sitting at desks but still 30 minute wait for my test drive even though I had an appointment, and then a long wait for sales person. Forward 3 weeks and my Electronic Hand Brake stopped working. Called on Monday, no one rang me back - excuse only one person on aftersales.. I rang the next day and eventually someone rang me back. Told to bring the car in Thursday - a 40 minute journey- and leave it there. I explained I had no one to pick me up but they couldnt be less interested. No courtesy cars till September!! My son took a days holiday, dropped the car off this morning - " we will ring you when its ready" No call by 5pm so rang and eventually got through to after sales person who informed me that they have ordered a new part but it will take 5-7 days to be delivered !! Only alternative was for me to fetch the car back today and go back when the part is delivered. No apology - I guess if I hadn't rung I would still be waiting - absolutely awful after sales service- very quick to take your money off you but then couldnt care less.

After numerous calls from sales team regarding cars wife actually purchased a car. A few issues with car but aftershaves and trying to sort issues out, not happening. Nobody calls back, people we need to speak to not available. Disgraceful how customers get treated by aftershaves.

Went there to buy a car and everything was going well until I started saying no to the extras they were offering, extended warranty, finance and so on. They were very rude and, to my understanding, make me feel guilty for refusing all of the extra offers, end up not buying the car after all this. It seems that the only thing they care about is selling cars and all the extras and no care what so ever towards the customer. Never going back again!!!!

They promised our new car would be ready for Saturday and Went to pick the car up Tuesday were kept waiting whilst the bloke who served us wandered from person to petson talking thus taking two and half hours and still not completed paperwork! My husband got up and went and sat in the new car and they still left us waiting whilst he was talking so I ended up joining him in the car to which he realised we were not at the desk he took 15mins to run out ro us for a signature on the paperwork! Would I recommend then NO never again! They messed us about badly! And made it so obvious our car should have reversing sensors on they are on the bumper but they don't work! So got to pay as not going back there ever again!

Been waiting x3 weeks to fix a water ingress issue on a VW polo that they said was coming from the boot wiring grommet at roof line., that flooded all carpets front to back from a grommet in body roof to tailgate. My opinion, driven through/ left in a flood. After 2 weeks, said fixed, here are the keys ( paper work said grommet changed, and I kid you not, dried the carpets AS BEST WE CAN!……still showing 18% front to back of car on my water moister meter. So, Carpets still sodden. I refused to take away. They have now taken carpets out, after my insistence to check for water, plus, damage, plus I left them with a £10 moister meter to test carpet wetness percentage, when dry… and tested that dry for ingress solution solved, I’ll take back. They are now telling me car ready, so not plan to rewater test to check fix has worked. Should I just walk away? Their ability to work proactively, genuinely want to find/ fix, have a semblance of customer relationship, satisfaction output is zero. I have been doing all the phone progress chasing. Have written to them. I understand passing my email around, but zero returned response. My advice…. Steer well clear of them. They are interested in your money, and that’s it. A quality, customer focussed, and capable business they are not.

Great after sales Care from Castle Donnington. Special thank you to Craig in after sales for forwarding the documents I required very quickly.

I bought this car online on 20 August 2023 of value 16K.First thing very poor customer service if you buy online they tell you who is dealing with you will call you back and it take ages to call me back.When I bought the car the same day I complaint about the scuffing marks and scratches on the bonnet they call me after 9 days and clearly refused to solve any issue of cosmatics.Never going to suggest this dealer