Paid deposit to buy golf car , its for my wife and she is a key worker ↦ Got an email to pay balance to collect the car ↦ got reservation confirmation ↦ double checked with staff member (who is chasing me whether i want to buy or not) couple of times whether car is ready for collection or still in preparation ↦ staff clearly saying car ready for collection ↦ got email links to pay and send my relevant documents ↦ got call from another staff saying car got problem and refunding money , I requested to keep deposit and will wait until car gets sorted but refused ↦ received deposit refund email showing that I requested, received call from another staff, he clearly saying it has clutch problem , car needs to go to dealer, won't sell those kind of cars, offered admin fee discount for another car ↦ I asked about email content showing that i requested refund, but the staff said its standard template, received phone call from staff in the evening explained that car is in snodland site, it has clutch problem, waiting for workshop to look, if problem doesn't resolve, she said car needs to go somewhere north of England for repair, so not selling that car ↦ email received in the night with new price change for the same car. As per my knowledge , they underpriced initially , then realised , changed cards with different stories and pulled me out of sale. I booked car on 3rd april, they found the fault on 28th, 25 days gone waste. Even thought , my wife is a key worker, They didn't cared about that. Surprisingly MOT is passed on 5th April without clutch? Emailed CEO, about the incident, he replied that car is £3000 under priced wrongly. If i want to buy for the advertised price, its with no clutch, that's buy or not buy.. Means selling faulty car for less price?? No respect even from CEO , rude response, buy or not buy... That is the service and response they provide to key worker customer?? I can't imagine how the service to the normal customers?