0% Reviews
replied to
58% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


343 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
Leave a review

343 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Selling junk cars avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

https://www.facebook.com/groups/417412160895081/?ref=share Please join BIG MOTORING WORLD COMPLAINTS on Facebook. Honest reviews from victims of this company.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Mis sold warranty - issues the same day"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from big motoring world last week on the Friday. Unfortunately on the Friday evening I found my passenger side seat didn’t move. The salesman, who had been very pushy on the warranty, had assured me that if I took out a warranty I would be able to take it to a main dealer for any problems for the next year (I took out a years warranty). Low and behold, despite the car being sold to me with this issue and being assured this car was to show room standard, I am now UNABLE to take my car to Peugeot to get this fixed due to the hourly cost of repairs from main dealer being over the threshold the warranty company is prepared to pay. Big motoring world advised me to take my car to a VAT registered garage, which I did, however they told me it was not an issue they were able to fix and I needed to go to a main dealer. With the warranty refusing to pay, my only option now is to take a day off work and drive 1 hour each way to the local big motoring world service centre, which will mean losing a day of income, which I will not be reimbursed. I would not buy from this company again, 15.5k later - pushy salesman mis selling products on cars that have issues as soon as you drive out.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Mis sold warranty - issues the same day

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"KNOWINGLY SOLD ME A FAULTY CAR"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BMW 4 series Gran Coupe - LC20MDE FIRST - On a pre-booked appointment, it took 4 painful hours to purchase the car. SECOND - When I drove the car away the engine management light was on. Took it back before I left the yard & they just turned the light off & said it was fine...if there was a problem I could just claim on my guarantee policy which I purchased from them! They obviously just wanted rid of the car & it was then someone else's fault! THIRD - Next day asked for a refund as engine management light came back on. They made it extremely difficult; wouldn't speak to me & wanted email only, saying response time could take up to a week to acknowledge my return request. Meanwhile, I paid for a private diagnostic test & found out there was multiple problems with the vehicle for the past 10,000 miles! FOURTH - I did eventually get a refund but it cost me tens of hours of hassle THEY TURNED THE ENGINE MANAGEMENT LIGHT OFF & KNOWINGLY SOLD ME A FAULTY CAR !!! BEWARE !!!

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to KNOWINGLY SOLD ME A FAULTY CAR

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"DONT BUY FROM HERE, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here and it has broken done twice, it has the possibility of needing a new engine, the warranty does not cover this on a car the i had only owned for 6 months when it broke down for the 2nd time, it has taken 4 months for the warranty company to say its not a claim, they sell cars/warranty that are not fit for purpose, they have committed so many consume rights violations. i have had to take legal advise on the issues that i have had and i am currently trying to send the car back, look at the facebook reviews and people complaining on there

What is a verified reply?
Replier has verified their email address

Ray Jackson in response to DONT BUY FROM HERE,

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from big motoring world. I reported that the brakes were juddering 6 days after buying the car. They said they could get it looked at 9 weeks later, I then asked if I could return the car by email, no reply to that point. They then cancelled the booking two day before saying our nearest service centre is out of action. A local garage has said the brake system is extremely rusty (calipers, brake discs and pads) they’ve been giving me the run around regarding getting it fixed and say I don’t have any right to reject as there are serviceable repairs. They’ve offered a fraction of what a garage says it costs to repair. They also claimed to not keep any records of their 200 point check.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Avoid at all costs

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"Was only there 5 minutes!"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited this place to buy an advertised 2019 Jeep Compass, looked around the vehicle which had scratches all over, damage off side rear where paint was missing and rust blisters from a poor repair, trim poorly put back on also, rear speaker in the boot had sand/muck in it! Took a look inside and there was spray paint on interior trim and seat leather, asked if they could do it cheaper as it could be an easy repair and was told "No this is the market value"!

What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Was only there 5 minutes!

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"Never buy a car from Big Motoring World!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a 2020 Kia Sportage model vehicle on March 10. We bought the car using a loan, and a discount was made on the sale, which was reflected in the monthly installments as £15. A discount of 15X48 months, i.e. 720 pounds, was made. But later we realized that there was no discount and if we had accepted the first offer, we would have paid more than the market price for the car. We bought their own product, Gard X (paint polish insurance), insure the vehicle. But at the end of the first week, we decided that this insurance was unnecessary and wanted to cancel it. But they said that this insurance was assigned to the vehicle, so they could not cancel it. However, they did not inform us about this before the sale of the vehicle. Before the sale, we were told that the vehicle's 7-year warranty offered by Kia continued for another three years. But after the sale, we learned that since the vehicle had never been to the Kia service, this car was actually largely out of the scope of this warranty. In addition to these problems, we saw that the company whose professionalism we initially trusted did not act professionally at all, and that the service provided quickly and professionally when purchasing the vehicle did not continue after the vehicle was sold. We had difficulty finding an interlocutor throughout the process, and we still have difficulty. Unfortunately, we have completed the sales transaction, which we could have abandoned if we had received accurate information about the Kia warranty and service status before the sale. We later learned that we were deceived and even tricked regarding the price offer. It was a very bad experience for us.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Never buy a car from Big Motoring World!

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Terrible - ripped off "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a faulty car and they would not pay for it to be fixed fully or have any slot to fix it. They sell shoddy cars. There. Is a whole Facebook group dedicated to issues - please do not get ripped off.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Terrible - ripped off

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Anar"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely nightmare stay miles away do not buy car from them I just bought a car from them having issues getting to after sale team is not a nightmare again they're not interested to answer your call after you buy your car from yes if you call the sale team they'llanswer your in matters of seconds because they want sell you their rubbish cars. I've been calling all day After trying several times and on hold forever I managed to speak to somebody I was asked to wait for 48 hours before someone calls me i have a serious safety issue with car they don't care about your safety all they want is your money. I asked for manager can't put you through typical excuses. I will never, ever go back to them again and I am returning the car I do not recommend buying a car from them unless you have all time in the world chasing them forever and you don't care your safty then you can go any buy from them. Plus pay attention you may get ripped off Like me. They were pushing me to buy GARDX for car paint protection. I refused to buy one then they came up with an offer for £98.00 only I decided to buy it for £98.00 later when I checked I was charged £665.00 for GARDX.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Anar

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Awful company! Avoid!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could I give 0 stars. Avoid this company and don’t trust reviews on Trustpilot as they are using customers data and write their own 5*reviews. And if you decide to go and buy a car from them anyway, be aware of hidden products which they won’t inform you about. They are hidden in documents (which btw they won’t print out for you even if you ask) and they only pass you tablet to sign them. When we tried to read them the sales person just said “oh this is just this and that” and all the time were holding the tablet so we couldn’t scroll through them. We only found out when we got home and printed all of them, just to find out that 1 of them we can’t even cancel. Customer service 0 points, e-mails, phone calls not answered and when they were answered after over a week they never answered to question asked. Whole experience with this company is very bad. Also we saw the advertisement for our old car they are selling now and it’s lie after lie on the video. They even saying it has rear camera - which it doesn’t.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified reply?
Replier has verified their email address

Ray Jackson in response to Awful company! Avoid!

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
343 reviews3.6 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
30
Terrible
80

Add Review

  • Submit new information

  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    58%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more