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Bought new CR-V from Enfield. Excellent from looking, discussing and buying our car from Chris. This continued after we had collected our car and needed to contact them. Couldn’t praise our sales rep enough. We felt we were given time and listened to, all questions were answered. Well done as we haven’t always received such care when we have purchased cars over the years
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I was contacted by Honda UK, as I was required to undertake some recall works namely replacement of both driver & passenger airbag sensors... After the works were carried out the very first journey undertook my car broke down ... I lost power assisted steering and the EPS light was on... I contacted them and they refused to take any responsibility... Eventually I convinced them to look at the car... They said that a bolt had snapped in the process of sensor replacement and the steering wheel needed to be replaced...it took them an additional 2 weeks to do this... Got my car from them after the additional works ... Went to Brayley to collect the car ... EPS light still on still no power assisted steering...finally collected my car the next day... Drove my car for a week...seemed ok then was on the M25... Driving a 60mph with my two children aged 4 & 2 years old...then without warning lost steering...thankful managed to control the car...took the car back to brayley ...after a week they diagnosed that the steering rack had failed... But refused to take any responsibility for this ...concluding that the failure of the steering rack was not related to the original recall works... They quoted me £2,200 to change out the steering rack...despite my complaints they refused to do anything about it... All through the process I got inconsistent information ...no one person took responsibility for my car...they left my car in a very dangerous way...with potentially fatal consequences ...moreover they managed to take my perfectly excellent working car and reduce it to a wreck beyond economic repair... I have now started to instigate legal action ... Thank you Brayley Honda for your wonderful service ... You have been warned avoid this dealership at all costs!
Bought a car from them in Enfield.Was reasured out as a one owner vehicle.The car was 2 years old.When the log book arrived i was the third owner.When i called to complain i was ignored and no one returned my calls.Shocking experience
Have to start this review by saying Brayley Honda are amazing. The dealer was extremely helpful and he kept me up to date with everything. From start to finish the service was great. I had a slight problem with the windscreen wiper in which i took back the the dealership and it was fixed straight away with no cost to myself. The dealer knocked the price of the car down for me,without even asking. I have already recommended Brayley Honda to family and friends and will carry on doing so.
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Brayley Honda Enfield is an Franchise dealership that is based in Enfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Brayley Honda Enfield
660 Great Cambridge Road
Enfield
Greater London
EN1 3WX
020 8226 3589
https://www.brayleys.co.uk/contact/brayley-honda-enfield
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