My Dream Range Rover I wanted to take a moment to express my heartfelt appreciation for the outstanding customer service provided by Mr. Richard Ellis, the owner of Coton & Ellis. From start to finish, my experience with Coton & Ellis was nothing short of exceptional. Mr. Ellis's knowledge and expertise were truly impressive. He took the time to understand my needs that exceeded my expectations. His attention to detail and dedication to ensuring customer satisfaction were evident throughout the entire process. What sets Coton & Ellis apart is not just their top-notch products and services but also the aftercare they provide. Mr. Ellis's commitment to ensuring that I was completely satisfied with my experience was remarkable. It's rare to find someone who genuinely cares about their customers, and Mr. Ellis is a shining example of this. I couldn't be more satisfied with my experience at Coton & Ellis, thanks to Mr. Richard Ellis's unwavering dedication to excellence. I highly recommend Coton & Ellis to anyone seeking exceptional service and a true commitment to customer satisfaction.

I was making a genuine enquiry regarding a 2016 white BMW X3. I wanted to ask some questions - I have experience in motor vehicle engineering therefore I know what sort of questions to ask and the answers to expect. I was prepared to make the 70 mile journey but just wanted to raise a few queries. I spoke with Richard who is the owner - he was initially pleasant but as soon as I made reference to a previous MOT (4 months ago) and tyre issues, as well as general questions about any scratches, scuffs, etc. I also asked if the garage does 99 point health checks as most garages usually do this. Richard indicated that they don’t look at the cars nor check anything - in a previous conversation he told me it was a good honest car but if I wanted to get someone to check it was down to me. I work for the NHS and 70 miles is a long way to drive so the purpose of my call was to prevent wasting my own or anyone else’s time. I felt when I scratched the surface with questions about the car Richard became quite defensive then proceeded to tell me I was wasting his time in a nasty obnoxious and unprofessional manner and slammed the phone down. I phoned straight back but his son answered who was very apologetic and said he would have a word with him. I just feel that I want people to be aware of this man’s attitude how nasty and rude he comes across I just wonder what the after sales would be like if you had to take a car back under warranty. When you are looking to spend £17,500 without finance or a part ex its only right that you check on things. I feel the whole attitude of Richard Ellis is so arrogant and obnoxious I would seriously think twice before dealing with this company - I am a genuine person and the experience has left a bitter taste. I have since read another review of someone else’s similar experience it would suggest this is not a one off or somebody having a bad day. AVOID! Take your money elsewhere.