John N, March 2021
"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from David 5Star from start to Finish no pushy salesmen met us gave us keys told us take has much time has you like had drive round compound I would highly recommend so enjoyable to be able to take our time didn't try pushing things onto us we didn't need a breath of fresh air
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to Fantastic service
Thank you very much John for your fantastic 5 star review of your experience with us, customer service is paramount to any business and we are very grateful for the time you have dedicated in leaving this review, All the very best John.
Kelly, March 2021
"Fabulous service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really helpful from start to finish! No pushy sales, swift & easy process, really helpful guys & gave me a fabulous deal!! Would recommend & will definitely visit again for another car.
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to Fabulous service
Thank you very much Kelly for your great review, I will be sure to pass on your great feedback to all of the team at Distinct Motors and we wish you all the very best!
Mark I, March 2021
"Very good dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just bought a Mazda CX5 sport from these guys, from start to collecting our car the communication was very professional really honest and nice guys. Will do business with you guys again even though we drove up from Kent 👍 highly recommended
Mark
+1 Found this review helpful
Distinct Motors from Distinct Motors in response to Very good dealership
Thank you very much Mark for your 5 star review and generous comments on your experience with us. We are pleased to hear you are enjoying your vehicle and don’t hesitate to call us if you need anything. Thanks again and take care.
Adrian, February 2021
"Car alignment off due to crash"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Discovered that alignment was slightly off after buying a car from them.
Took it to my local garage and been told car had been in a crash, which I wasn’t told about.
Emailed dealership and no reply so far.
Be careful even if they're AA approved!
+1 Found this review helpful
Distinct Motors from Distinct Motors in response to Car alignment off due to crash
We are very sorry to read your comments with regards to your alignment required on your vehicle. I can assure you as an AA approved dealer we are strictly audited each and every year by the AA to ensure we meet and surpass their quality control requirements as well as presenting each car with a new MOT. I can assure you that the vehicle has not been involved in any major accident as this would have been flagged up on any HPI check and any insurance check which was fully clear on your vehicle. Please get in touch with the aftersales department so we can work on a resolution for you on this,
Kind regards,
Team Distinct
0161 762 0567
Keith W, October 2020
"Misleading advert"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car is perfect.. but the advert for the car was misleading. It stated 15month warranty or free nationwide delivery included in the price of the car. Was told no delivery was available as I stay too far away. When collecting the car I was told there was only a 3 month warranty on the car and if I wanted the 15 month one it was subject to 'terms and conditions'. This T&C turned out to be me paying an additional £500 to have the warranty. Tried to resolve the situation with the garage but in any solution they offered it would involve me paying more money to get the warranty they stated in the advert was included in the price of the car. A shame this has left a black cloud over what would otherwise have been an easy and hassle free car purchase.
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to Misleading advert
Hi Keith, really disappointed to read your comments as we have a very driven and hard working sales team with the best intentions to overcome any objections and surpass customers expectations. We can only apologise you felt let down but wish you all the best for the future.
Diane, August 2020
"Very upset and disappointed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I should have realised after paying 300 pounds to get the car delivered. I had to ring twice for a receipt for my 300 pounds. The staff were not very helpful in fact they were vague. On receiving the car it had not been serviced as promised. That alone was 200 pound within 2 months my car would not start. The work for that was over 700 pound. They told me that I would have to get the car back to them which was not possible plus I did not trust them. I am a foster carer so I have to be doubley careful as I have to show all paper work to my social worker as I am carrying vulnerable children about daily. So I got the mini into a BMW garage and including the service paid over 900 pounds. Distinct motors " Danny" offered me 200pound towards the cost but that would have only covered the service on the car he was cross that I had gone to BMW and said it would only have cost him 200 ponds to fix it if that was the case why did he not check the car over. I thought I was buying s sound car as it had only done 14,000 miles and I went to BMW on my social workers advice as I have to keep the children I look after safe by law. And why would I not want to use a company that I could trust. Zuto are now looking into this for me. Distinct motors are supposed to be keeping up to the standards set by the AA so I think that the AA should also be notified. I am a single foster carer and I think they play on females with almost bullying tactics I was in tears after speaking to them as they were very rude. Once they sell a car there is no customer care at all
Diane
+6 Found this review helpful
Distinct Motors from Distinct Motors in response to Very upset and disappointed
Hi Diane, really disappointed to read your comments as we have a very driven and hard working sales team with the best intentions to overcome any objections and surpass customers expectations. We can only apologise you felt let down but wish you all the best for the future.
Distinct Motors from Distinct Motors in response to Very upset and disappointed
Hi Dianne, really disappointed to read your review. We do acknowledge that after several weeks of owning the vehicle you rang up to report the vehicle would not start to which we recommended you have the vehicle diagnosed at a local garage or simply use the free AA breakdown cover we provided when the vehicle was sold to asses and fix the vehicle. You refused either option and sent the vehicle into your local BMW/MINI main agent who replaced your car battery at £400 and conducted a full service on the vehicle at an additional cost of £400 totalling £800 plus VAT and demanded we pickup the bill with immediate affect.
We spoken to Zuto the finance broker you used and they agreed that to simply have the car dropped off at the most expensive garage possible and simply try to pass on those costs to ourselves is simply not acceptable. We offered a £200 contribution to help with this matter, which would have been a fair cost for any battery on an 8 year old car but clearly we could not agree on this matter.
Terry T, May 2020
"A 5 STAR ALL ROUNDER"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A fantastic experience from genuinely nice people. I have bought well over 15 cars in my lifetime and this experience was certainly the best. From start to finish the team were professional and patient and I purposely waited 6 months to leave a review so credit where it is due.
Top marks from me and see you in 2 years time.
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to A 5 STAR ALL ROUNDER
Thank you very much Terry for your great 5 star review of your experience with us, we are very grateful for the time you have sacrificed in leaving such positive feedback and we wish you all the very best.
Distinct Motors from Distinct Motors in response to A 5 STAR ALL ROUNDER
Thank you very much Terry for your great 5 star review of your experience with us. We really do appreciate your feedback and feel free to get in touch with us if you need anything else moving forward.
RICHARD H, January 2020
"R HARTLEY"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
GREAT PEOPLE TO DEAL WITH FROM START TO FINISH .
WILL RETURN AGAIN FOR MY NEXT CAR.
THE CAR WAS IN GREAT CONDITION
DAVE WAS GREAT TO DEAL WITH NO PRESSURE
+0 Found this review helpful
Distinct Motors from Distinct Motors in response to R HARTLEY
Hi Richard, Thanks for the 5* Review. We pride ourselves on our full service offered to our customers throughout the whole process. We look forward to seeing you in the future. All the best from the team at Distinct Motors.
Chelsea J, October 2019
"FANTASTIC FROM START TO FINISH!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car from here 4 weeks ago, the attention to detail was brilliant.. I couldn't fault the guys in the office they answered every single question I had and gave me more than enough confidence that I was making the best decision to purchase the car. I've had no problems what so ever since, and any queries I have had have been answered in a timely manor! Would highly recommend this to anyone thinking of buying a car.. I couldn't fault the guys at Distinct Motors!
+0 Found this review helpful
Staff from Distinct Motors in response to FANTASTIC FROM START TO FINISH!
Thank you very much Chelsea for your lovely review and generous comments of your experience with us. Customer service is paramount to any business so we thank you once again for the time you have dedicated in leaving this review.
Sharon, June 2019
"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
David was nothing but friendly and helpful, love the car it’s everything I expected and more!! Brilliant customer service, would most definitely buy my next vehicle again here.
+0 Found this review helpful
Staff from Distinct Motors in response to Fantastic service
Thank you very much for your great review of your experience with us. We really appreciate the time you have dedicated and hope to see you again in the near future.
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