Alex from Drive Easy Ltd in response to Great car at a great price

Glad Dale loves his car Ray, Thanks for taking the time to share your experience in dealing with us at Drive Easy.

Stephen from Drive Easy Ltd in response to Nothing easy about Drive Easy!

We are disappointed that you weren't happy with your experience. It can sometimes take longer to prepare a car than we would ideally like, therefore it is unusual for our staff to commit to a exact delivery dates until the car has been MOT'd and through the workshop as until then we are cannot be certain how long getting a car prepared to our high standards will take. Regarding your comment that the cars should be prepared prior to sale that is not really possible, we advertise cars as serviced and coming with twelve months MOT. If a car were to be in stock for 6 or 8 weeks that would necessitate MOT'ing and servicing the car twice which is not really feasible. We use three separate independent MOT stations for our MOT's to spread out our workload. I strongly disagree with and I am offended by your assertion that we have some lax MOT station doing favourable MOT's, if that were possible which it isn't we could prepare cars in 10 minutes rather than the 4 days you assert it took to prepare your car. In today's world MOT stations are rigorously examined and MOT testers are personally responsible and accountable for mistakes and oversights for which they could potentially lose their livelihood. With reference to your assertion of the poor condition of your tyres, a bulge can appear on a tyre at any time, due to pot holes etc. We operate our own Drive Easy discount tyre bay here on site and would have been happy to examine this side wall cracking and if found on a recently purchased car have replaced the tyres free of charge. Where a Sales Car passes an MOT but receives an advisory on tyres brake components or any safety related item Drive Easy's policy is always to address the advisory issues by replacing the parts as listed on the MOT testers report.

Stephen from Drive Easy Ltd in response to Calvin

This customer purchased a car from us in June 2016. he had a 6 month warranty and the additional protection afforded by the FCA under his finance agreement. In December we took a call from the customer who told us his car was displaying an anti pollution fault notice so we booked the car into our workshop for investigation on the 22nd December. The customer failed to keep this appointment with our workshop. One week later the customer drove the car to our premises unannounced with a completely different problem, the car was overheating very badly. When the car cooled sufficiently myself and one of our technicians examined the car and found it had no coolant and no oil in the car whatsoever and the engine had been overheated so severely it would need completely stripping down to ascertain the source of the problem. As this was the week between Christmas and New Year we were operating on skeleton staff and prioritising warranty and pre booked customer work. This customer was informed by telephone that there would be a considerable delay until after the holiday period before we could start work and that as the warranty had expired any repairs would be chargeable. He immediately became abusive to a member of our staff and after several warnings for his language our staff member put the phone down on him. Our staff like anyone else are entitled not to be abused in this fashion in their place of work and we have a zero tolerance policy in this respect like most organisations. The customer came to collect his car and despite being advised by one of our technicians that the vehicle should be recovered not driven to avoid any further damage the customer drove the car away. The customer subsequently contacted his finance company and was advised by them also that he was outside of his warranty period and any repairs to the car would be at his own expense. It is our view that had the car been still within the warranty period no warranty claim would have been accepted as the car engine had been driven to destruction due to its lack of oil and water and the vehicles warning systems to stop had been ignored. We don't believe we have treated this customer unfairly it is unfortunate that he has a repair bill to pay however we are in no way responsible for this.

Jan in response to Calvin

I had same problem with the Fernies. They sold me a faulty car, they then kept the car and my money. Stay clear.

Stephen from Drive Easy Ltd in response to Good overall

Thanks for the review, Glad your happy with the car.