I purchased a used Ford Focus from EasyCars Lon Ltd and my experience has been extremely disappointing. Within a short time of purchasing the vehicle, I became concerned about its condition and arranged an independent inspection. The inspection identified multiple issues, including tyres with visible cording, an oil leak, a coolant leak, air-conditioning issues, battery/stop-start concerns, and later brake-related concerns that required further investigation. The vehicle was returned to EasyCars Lon Ltd for inspection/repair and was kept for several days. However, when the vehicle was returned to me, a number of the original issues were still present. I also requested clear information about what had been inspected, what faults had been identified, what work had been carried out, and whether any parts had been replaced, but I did not receive the level of written detail I would expect in the circumstances. Further to this, once returned I took it for a second inspection following the repairs, Halfords then confirmed that none were repaired except the air-conditioning causing me to have no other option than to reject the vehicle for a full refund. This has been a stressful and costly experience, particularly because the concerns were identified so soon after purchase. I felt the communication lacked transparency, and I was left without confidence in the vehicle or the way the matter was handled. I would advise any prospective customer to proceed with caution, arrange an independent pre-purchase inspection, check tyres and look for signs of leaks, and make sure all representations about the vehicle’s condition are provided clearly in writing.

Avoid at all costs unless you want to be left with a car that isn’t road worthy. I have only had my car since March and it has already had numerous issues and now does not run at all. When I first had the car it was over heating and leaking coolant. I contacted easy cars well within the timeframe of the warranty, they claimed I contacted them on the last day of warranty which isn’t true. This is just when they decided to reply to me. I had to have the water pump changed and then I also found the car had an oil leak. An oil leak which, looking at past MOT, was there when I purchased the car. Easy cars have been ignoring me ever since. The issue is quite obviously the head gasket and this would have always been the issue. I am now having to take them to court to fight to get my money back for the car. Do not leave yourself in the same situation I am in and avoid buying a car from them at all costs!!!!