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20 reviews from our car dealer reviews community
Leave a review for Eden Vauxhall Reading
Leave a review

20 reviews from our car dealer reviews community

Leave a review for Eden Vauxhall Reading
Leave a review
"Poor service"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having bought my car almost 3 months ago from Eden Vauxhall Reading the after sales service was very disappointing so much so I had to take my car for a second repair at Snows of Basingstoke. Other issues also raised concerns about the service I experienced.

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"Over a month for repairs "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

3 year old Corsa 1.5 diesel Since the turn of the year constant electrical problems and beging of June. The car stalled after driving 100 yard and fail to start again How did tide to Eden Vauxhall in reading for the 7th June to it Josh first told my timing chain has snapped and then told no. its the timing chain? I and will need a new engine after weeks of trying to contact Eden Vauxhall finally got a reply and they said that they would put any engine if I contributed now after several emails. Vauxhall Eden a painful the new engine now. Indian was fitted last Monday. Still haven't got the car back apparently. Now it leads a new ECU I've constantly being taught trying to contact them to which they say they are reply which they never do. I then call back at the end of the day to which they say are. We'll call you tomorrow. They never do. This is ridiculous. And I'm pretty sure if I was male things would be different

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"Motability made good by Josh! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Dad and I came in to meet Josh and he was great to explain things, à super credible sales person and had such a positive, ‘pleased for me’ as the customer type demeanour. Have to really thank you Josh. Great to be served by you! Thanks Sam

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"Very helpfiull"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a car on wednesday. We were looked after by Humza he was very pleasant and helpful he had a good knowledge of the car and answered all our questions..

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"Sales scammers "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lie about delivery dates to get sales from other competitors. Scammed and 80 year old lady saying it will be 3 months and now over 9! Already paid deposit and thousands for home charger as well . Avoid at all costs!

"Second hand van constant error message"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

8 weeks we owned a van, £22k plus, same error constantly all they do is update it and fob you off

"Mot"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hadmy Vectra on for mot see faisell on service Desk he got mot done with n ,1.5 hours whilst I waited.great service

"Appalling Service Team - product recall"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

4 hour /100 mile round trip to get a product recall done. No paperwork to prove it's been done. Tried complaining and am still waiting for Service Manager to call me back and confirm if the work has been done or not. NEVER USE!!!

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"Just picked up our new car. 5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We were worried about buying a car during this horrible covid virus. We neednt have worried. The service here was great. Ross and Sarah were very helpful. Everything was made easy. Everything was made safe. A very pleasant experience in some troubled times, but go to Eden Reading and your worries fade away.

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"Non existent customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've been to the dealership 3 times in the past 3 weeks attempting to buy a car from Eden Vauxhall Reading. On each occasion, there was no salesperson on the forecourt. Walking into the showroom, they're all sat at their empty desks. They see you standing there and quickly look down. There is apathy to selling cars. Each time, I left without talking to one of their staff. This last time was my last visit. I'll spend my money elsewhere. You'd think that with this Covid situation they'd want to increase their sales. Clearly they must have lots of money swilling around. They don't need customers.

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Dealership Information

Eden Vauxhall Reading is a new and used approved Vauxhall specialist. They stock a range of new and used cars and vans in their showroom and also offer MOTs and Servicing too. Motability and finance are available at this site should you need it.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.2 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
2
Poor
5
Terrible
8

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  • Contact Information

    Address

    Eden Vauxhall Reading
    38 Portman Road
    Reading
    Reading
    RG30 1JG

    Get in touch

    0118 939 4394
    https://www.edenmotorgroup.com/pages/vauxhall/reading

    Opening times

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Eden Vauxhall Reading

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