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4 reviews from our car dealer reviews community
Leave a review for Edward Johnson Ltd Otley
Leave a review

4 reviews from our car dealer reviews community

Leave a review for Edward Johnson Ltd Otley
Leave a review
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my truck to Edward Johnson as No air conditioning. Fault was diagnosed immediately from the previous garage I used who had deliberately cut the belt. The technician was great and they tried a new belt for free. Didn’t work so needed the pump replacing. Truck was booked in and again and sorted within the day. Excellent value in my opinion too. Would definitely recommend to others.

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+0 Found this review helpful
"Great little car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Instructed Edward johnson’s to find a ‘first car ‘ for our daughter and have to say they didn’t disappoint . Easy to deal with, very helpful despite our rather specific brief. Felt very assured our daughter would be driving around in a safe, fully vetted car.

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+0 Found this review helpful

Andrew Johnson from Edward Johnson Ltd Otley in response to Great little car

Hi Pamela, many thanks for taking to leave us a review, as a small family business we really value your custom and were happy to help in the search for a car for your daughter, thanks feedback, regards Andrew

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"Very accommodating "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called up as I’d had to pull over with a flat tyre, it was a Friday and I needed my car for the weekend, I spoke to Andrew and he said he should be able to fit us in. They did and it was all sorted within a few hours, it was very much appreciated that they’d been so accommodating in such a last minute scenario. I would highly recommend this garage for great customer service.

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Andrew Johnson from Edward Johnson Ltd Otley in response to Very accommodating

Hi Jolene, many thanks for taking the time to leave us a review, we rally value your feedback and were happy to assist. Regards Andrew

"Sold me a damaged unsafe car"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Edward Johnson Otley which was unsafe, it has "aledgedly" had a 60 point safety inspection, which was clearly not done, despite the sales patter. It had a badly damaged rear wheel which had a new tyre fitted by them the day before it was sold to me. It was so badly damaged that it looked almost square on a tyre balancing machine the day after they sold it, the car vibrated through the chassis badly enough for me to take it straight to a tyre depot day after I bought it for inspection. How can they fit a new tyre to a wheel the day before I collected it and not notice the severe damage to the wheel rim on tyre balancer, after having a so say 60 point safety inspection. The impact damage to the rear wheel also caused server damage to the front suspension, after its MOT later, the technical brought to my attention advisory of severe wear to inside edge of front tyre on same side, so much so, and with the car pulling always slightly to the left, I took it to BMW main dealers where upon it became evident there was significant damage to front strut, it was bent, it needed a new strut, new wheel hub, and new suspension top mount, although edward johnson did pay for a new rear wheel, they would only pay half towards the a bill to repair the front suspension. Now this car had supposedly had a 60 point safety inspection, in which it states it had a road test, check alignment, check physical condition of wheels brakes, tyres and suspension. On homeward journey it was clear there was a vibration from rear of car and yet they say they road tested it, how did this car pass a safety inspection, and them not notify me of the advisory to front offside tyre worn to the limit on the inside, but with 6 to 7 mm tread on its outside, a clear indicator of alignment issues.

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Dealership Information

Edward Johnson Ltd Otley is an Independent dealership that is based in Otley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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Ratings
4 reviews4.1 out of 5 stars — Rated Very Good
Excellent
3
Very Good
0
Average
0
Poor
1
Terrible
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  • Contact Information

    Address

    Edward Johnson Ltd Otley
    Carr Bank
    Otley
    LS21 2AE

    Get in touch

    http://www.edwardjohnson.co.uk

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    50%
    Percent of reviews responded to by this dealer

    Additional Information About Edward Johnson Ltd Otley

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