Roy E, October 2024
"Ticks all the right boxes"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is all good on my end! My visit went well, and the sales team couldn’t do enough for me. I got recommended to them by a close family friend. I saw that they had some top-end luxury vehicles, which drew my curiosity, which is when I came across the Continental. It's an absolute sunning vehicle, and the Bentley ticks all the right boxes for me.
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Aftersales from Essex Prestige in response to Ticks all the right boxes
Hi Roy, Thank you for your fantastic review! We’re so glad to hear that your visit went well and that our sales team provided you with the support you needed. It’s wonderful that you found the stunning Bentley Continental—what an amazing choice! We’re thrilled it ticks all the right boxes for you. If you ever need anything else or have more questions, don’t hesitate to reach out. Enjoy your new luxury ride!
Ernest Q, October 2024
"Simple!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a great experience with Essex Prestige! I found them on Autotrader and booked an appointment to buy my Audi TT. I did what I needed to do to make sure it was the right car for me, including a test drive. We also went through the paperwork, and I had a few questions about the warranty, and they ran through it all with me. The handover process was also so simple, making it all a very easy experience to buy from them. I’m really pleased with my purchase.
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Aftersales from Essex Prestige in response to Simple!
Hi Ernest, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Essex Prestige and that you found the perfect Audi TT. It’s fantastic that our team could assist you with all your questions and make the handover process simple and easy. Your satisfaction is our top priority, and we’re so glad you’re pleased with your purchase. If you ever need anything in the future, feel free to reach out. Enjoy your new car!
Murat S, October 2024
"Mileage was very low"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
There were no issues when I was buying my new car from Essex Prestige. They conducted business very well and made it easy to complete the paperwork needed to take it home with me. A test drive was offered of the Tesla before buying. The test drive went really well, and considering how low the milage was it made sense for me to take it.
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Aftersales from Essex Prestige in response to Mileage was very low
Hi Murat, Thank you for your fantastic review! We’re so glad to hear that your experience at Essex Prestige was smooth and hassle-free. It’s great that you enjoyed the test drive of the Tesla and found it to be a perfect fit for you, especially with such low mileage! If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car!
Ivo V, October 2024
"They did what they said they would do"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Essex Prestige is a very honest dealership. I wanted to buy a Mercedes-Benz C-Class from them, so I paid them a visit. I test drove it before making the decision to go ahead with it.
They said they would give it a once-over with a service and a fresh MOT. During the MOT, they noticed that the headlight module was ok to pass a MOT, but they said it was an advisory and it was better to get it replaced sooner rather than later. I was given the option that they could replace it, but it would take a few weeks to get the part in or I could take it away, and they would pay the bill if I got it done locally to me. My home is around 3 hours away, so I took the car home with me and had it replaced locally. They did what they said they would do, and they even paid the garage that did the work the same day the invoice was sent over.
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Aftersales from Essex Prestige in response to They did what they said they would do
Hi Ivo, Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with us at Essex Prestige. Honesty and transparency are really important to us, so we’re glad our team could provide you with clear options regarding your Mercedes-Benz C-Class. It’s great to know that everything went smoothly with the headlight module replacement and that we were able to assist you even from a distance. If you need anything else in the future or have more questions, please don’t hesitate to reach out. Enjoy your new car! 😊
Jayne B, October 2024
"No brainer."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Once I managed to sell my Audi privately. I called Essex Prestige to try and buy the Mercedes-Benz GLE however, the 2019 plate I was looking at had already been sold. They did inform me a 2020 plate had just come in, it had lower milage and also had a fresh MOT, which made the choice a no-brainer for me. I agreed to buy it, and they delivered it to me the following Saturday before midday so I didn't have to make that 6 hour round trip.
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Aftersales from Essex Prestige in response to No brainer.
Thank you for your fantastic review! We’re so glad to hear that you found the perfect Mercedes-Benz GLE with us at Essex Prestige. It’s great that we could offer you a 2020 model with lower mileage and a fresh MOT—sounds like a great choice! We’re also happy to have made the delivery convenient for you, saving you that long trip. If you need anything else or have questions in the future, don’t hesitate to reach out. Enjoy your new ride!
Gary S, October 2024
"Can’t recommend them enough!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Essex Prestige were so good I pointed a close friend in their direction to buy a Ford 4x4. The team made the whole process smooth from start to finish. It was easily the best experience I have ever had when buying a new car. Definitely a 10/5, and I will definitely be sending more of my friends their way!
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Aftersales from Essex Prestige in response to Can’t recommend them enough!
Hi Gary, Thank you for your amazing review! We’re thrilled to hear that you had such a fantastic experience with us at Essex Prestige and that you felt confident recommending us to your friend for their Ford 4x4. A 10/5 rating truly means the world to us! We’re dedicated to making the car-buying process smooth and enjoyable, and we can’t wait to welcome more of your friends in the future. If you ever need anything, just let us know. Enjoy your day!
Rhys J, October 2024
"I felt like a kid in a candy shop"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A very sound service!
I love Land Rover Defender and have always wanted one. I'm so happy I have bought my dream vehicle from Essex Prestige. They had a fantastic selection, and the team were very knowledgeable about the car. I felt like a kid in a candy shop when test driving each one. I know I'll be back when I need to upgrade.
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Aftersales from Essex Prestige in response to I felt like a kid in a candy shop
Hi Rhys, Thank you for your wonderful review! We’re thrilled to hear that you found your dream Land Rover Defender with us at Essex Prestige! It’s fantastic that you enjoyed the selection and felt supported by our knowledgeable team during your test drives. We can’t wait to welcome you back when you’re ready for your next upgrade. Enjoy every moment in your new Defender!
Polly I, October 2024
"Incredibly kind "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I needed a quick replacement for my stolen Land Rover, so I decided to buy from Essex Prestige. The team was incredibly kind and understood the situation I was in. They showed sympathy and did everything they could to help while I was buying my Maserati Levante. They went through the additional security features it possesses, which I found really useful and also showed me other security devices I could buy for extra peace of mind.
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Aftersales from Essex Prestige in response to Incredibly kind
Hi Polly, Thank you for sharing your experience! We’re so sorry to hear about your stolen Land Rover, but we’re glad you chose Essex Prestige for your replacement. It’s wonderful to know that our team was kind and understanding during such a challenging time. We’re happy to hear you found the information about the Maserati Levante’s security features helpful. If you ever need anything else or have more questions, please don’t hesitate to reach out. Enjoy your new Maserati and drive safely!
Gurjeet S, October 2024
"Amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Amazing!! I visited Essex Prestige based on a recommendation, and I'm glad I did. There were a few cars that I was looking at, but the additional features on the Audi A5 are what I fell in love with. The team was patient and not overbearing while the whole deal was being processed. I like it when sales teams aren't trying to oversell. Richard made sure I was happy with my choice by following up with me the following week with a phone call.
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Aftersales from Essex Prestige in response to Amazing
Hello Gurjeet, Thank you for your fantastic review! We’re so glad you decided to visit Essex Prestige and that you found the perfect Audi A5. It’s wonderful to hear that our team, especially Richard, provided you with patient and attentive service without any pressure. We believe in helping our customers feel confident in their choices! If you need anything in the future, feel free to reach out. Enjoy your new car!
Olu O, October 2024
"Spot on💯"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I ordered my Merc through Auto Trader, and it was solid. They got some nice cars available. I’m definitely thinking about coming back for my next one.
The customer service was spot on, so I would have no issues recommending them to my friends if they were in the market for a new car. Happy to give 5 stars.💯👊
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Aftersales from Essex Prestige in response to Spot on💯
Hi Olu, Thank you for the fantastic review and those glowing 5 stars! We're thrilled to hear you had a solid experience ordering your Merc through Auto Trader. It’s great to know you enjoyed our selection and customer service. We’d love to welcome you back for your next car! Thank you for recommending us to your friends—your support means the world to us! Enjoy your new ride!
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