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Excellent service from Christine who managed to resolve an oil leak problem within 2 hours of phone call. Told to bring vehicle in straight away after speaking with Christine, her understanding of us needing to keep vehicle moving met with solving issue straight away. Couldn't have asked for a better response/service. Highly recommend Frasers Of Falkirk.
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David Lewis, the Sales Executive & Motability Specialist demonstrated outstanding customer care to myself. David helped me track down a missing car car for my MG EV5 and took his own time out if work to get the key to me. Customer care like this is not found everywhere. This gesture of good will demonstrates how far the team will go to help their customers. Thank you
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Excellent experience buying our sons first car, had been to other dealerships and Frasers were by far streets ahead. Tony was our sales guy and he was exceptional no pushy sales technique just pleasant and extremely knowledgeable even had the pleasure of meeting the owner nice touch, family run business will hopefully get my daughters car here to absolutely delighted from start to Finnish. Thanks everyone @ Frasers
David thank you very much you for being such a nice person helping us in every way from mora@alister god bless
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Called in after looking online spoke to David got a great deal on our two cars decided what we wanted , from start to finish great friendly service from salesman David better than we hoped for thank you collected our new car on Saturday would highly recommend this garage we have shopped there before and had no hesitation in going back customer service excellent
Frasers of Falkirk are fantastic to deal with. You really get a feeling of dealing with an outfit where everyone counts, rather with somewhere with a "corporate" face and outlook. Special mention has to go to David Lewis who dealt with my initial enquiry very promptly with care and enthusiasm. A test drive was provided with consummate efficiency, followed by straight forward information and advice on the car (MG5 EV) and buying options. This made the decision to buy from Frasers a very easy one! Mention must also be made of Tom Reid, who was v.efficient in dealing with paperwork and enquiries too, as was the rest of the team whenever I called with a query - taking ownership of the call and finding out information there and then. Try Frasers of Falkirk, they kinda show how other dealerships should do it.........
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This is my personal experience with FRASERS MOTORS. I met with Tony Alan after I saw the car I liked on their website. Within one day Tony got in touch with me. His courtesy is exactly the same way he message me via email. When I went to pick up my car and he was sorting out my papers he was very polite throughout, helpful, great personality, excellent customer care. I even got a follow up email to check everything is okay. The experience is one of the smoothest car dealerships I’ve experienced. I personally think they have their customers at the centre of what they do. Now, I am enjoying my car daily. Thanks guys at FRASERS. I will recommend FRASERS MOTORS to friends/family anytime any day and you will definitely see me again at some point in future. Mr Olawale D New Customer
Reviewer has confirmed their email address
Purchased above from Frasers Falkirk - we dealt with David Lewis, Sales on our visits .. We were impressed with the way he talked us through all the systems in the car and indeed all admin etc. It made the experience of buying an EV for the first time an easy one. So thanks David for all your help ... J&G
Reviewer has confirmed their email address
Mr David Wishart from Frasers Of Falkirk in response to Disgrace
Hi Billy, could you please clarify your comments? Did you buy a car from us and have a poor experience, were you just looking or was your car in with our service department? if you could either comment here or email me at david@frasersoffalkirk.co.uk that would be very much appreciated.
David lewis at Frasers of Falkirk was outstanding and very helpful and friendly very professional.
Frasers Of Falkirk is an Independent dealership that is based in Falkirk. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Frasers Of Falkirk
Glasgow Road
Falkirk
Falkirk
FK1 4JQ
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