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After being offered a refund of our £200 deposit, GH Motors later denied all knowledge of this. We were lied to. Terrible customer service. If you want to buy a car from someone you can trust, shop elsewhere.
Gareth Hunt from G H Motors in response to This dealer cannot be trusted
We are so sorry that you were unhappy with the outcome of your attempted purchase with ourselves, but as we tried to explain to you several times you actually broke the t/c's of our purchase agreement. Due to the fact that we had to carry out further repairs to satisfy the sale and yourselves, it did take us a little while longer to prepare, but unfortunately you were not prepared to wait an extra 24 hours, therefore we did end up spending quite a lot more money at your request only for you not complete the purchase. Once again we can only apologise for the outcome.
The whole experience was truly awful. If you are reading this review and considering purchasing a car from this dealer, I'd recommend you don’t do it.
Reviewer has confirmed their email address
Gareth Hunt from G H Motors in response to awful
Sorry to read your review, If you would like to contact us and let us know your name and tell us more about experience we may be able to resolve your issues, Kind regards GH.
Great service, highly reccomend to all. Got the job done professionally and efficiently. Friendly staff
Gareth from G H Motors in response to Great customer service
Many thanks for your kind review and for purchasing from us.
Was very helpful from start to finish thank you guys
Gareth from G H Motors in response to Outstanding garage
MANY thanks for your kind review and for purchasing from us.
Sorted me a great price on a car and sorted all the finance for me at a great rate! Thank you guys!
Reviewer has confirmed their email address
Gareth from G H Motors in response to Great guys
Many thanks for your kind review and for purchasing from us.
luckily GH Motors aftercare was good. Things went wrong on the car so I was annoyed. However everything got sorted in the end. although it was a hassle it could of ended worse.
Reviewer has confirmed their email address
Gareth Hunt from G H Motors in response to aftercare
Thank you and were happy that all your issues have been resolved and now you are happy, thanks for your feedback, happy motoring.
Awful. Avoid at all costs! Went to look at a car. Had no MOT or service. Noticed a problem with the clutch pedal. They agreed to fix it all and said to come back to collect the following week. Left a deposit to secure the car. Due to personal circumstances out of our control we had to cancel the transaction. Emailed x4 times and caller non stop but the person I needed to speak to was "busy". I was told we would not be getting our deposit back as they had to carry out work on the car. When I suggested they would have had to do the work anyway the response was "well no because someone else would not have picked it up it had a clutch problem!!".
Reviewer has confirmed their email address
Gareth Hunt from G H Motors in response to Awful - Avoid!!!
Hello Donna, just replying to your review, the reason we did not refund your deposit was actually that you authorized quite a lot of work above and beyond what we would normally carry out on the vehicle and then you changed your mind regarding the purchase, thus leaving us out of pocket, this was explained to you and we thought you understood, sorry you felt you had to leave this negative review, but please if you ever need another car, give us a chance to help smooth out any past problems, Kind regards GH.
They sold me a car with a full service which no service had been done i then returned the car to have the service done and a noise fixed i left it with them for a week. I it up and no work had been done to the car they then told me that they couldn't here any noise coming from the engine even though i recorded videos for them they then told me they wouldn't do a service but they would buy the parts and i would have to pay the labour and they point blank refused to fix the fan belt tensioner so all in after paying almost £11,000 for my car i then had to pay out almost £400 to get the service and the belt problem fixed. Also the owner of the company will tell you he is just part of the sales team and will always say the owner is not in. Don't trust them and buy from some where else. I've only put a star because i had to -5stars in my eyes
Reviewer has confirmed their email address
Found the staff to be rude, and uncooperative to be untrustworthy. Not a happy customer. I called G H Motors to ask about the car i bought if its in a good condition , if the battery its good condition etc. But this man who i spoke to really rude saying dont understand what im saying or maybe just trying to avoid me! I felt uncomfortable as a woman dealing with this men.
G H Motors is an Independent dealership that is based in Mansfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
G H Motors
Old Mill Lane
Mansfield
Nottinghamshire
NG19 9AL
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