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DO NOT buy a car from Georgesons without inspecting it yourself and don’t believe the assurances given on their website relating to vehicle condition and preparation. I recently purchased a Hyundai I10 from this company. I do have high expectations but the car price was basically what it would have cost new. The salesman Chris P knew that I wanted a car in the best possible condition for its age and mileage. As this was a Distance sale we would have no opportunity to examine it ourselves so asked the salesman to check it over critically and thoroughly - he assured me he has similar high standards and would do so. I was given assurances including that “The car goes on a well lit turntable where it is examined in detail and if it isn’t right it’s rejected and goes back through reconditioning again. “It wouldn’t be down on site if it didn’t pass. Don’t worry, I will give it a full going over before it leaves us. I’m sure you will be happy with the car ” This company operates a Fixed Price Policy so the salesman would not negotiate on the price, not even to replace the floor mats that were damaged. When the car was delivered and I had washed it I discovered that it was in a very poor state cosmetically. No way had it been given a proper valet. The area around the door hinges was filthy and covered in grease and dirt. The engine bay was filthy and covered in cobwebs and dirt. There was tar on the lower wheel arch despite this having been specifically pointed out to the salesman in earlier conversations. Inside hadn’t even been properly hoovered or cleaned. At some point the car had been repaired and resprayed on the front wing and the black valance was covered in white paint. There was white paint overspray on the front tyre and inner wheel trim. I was so disappointed that I wanted to return the car. However it would have cost me a lot more to have it transported back to the dealership which I was told in no uncertain terms would be at my own expense. The dealership offered a derisory £100 in compensation which I felt obliged to accept. It took me two days to clean the car, remove the paint from the lower valance and bring the car into an acceptable condition cosmetically. I feel that the salesman misled me and this was compounded by the apparent attitude of the management that the cars are sold only as they come into the dealership with no room for negotiation. Customer satisfaction does not play a part in their operation. If you want a well prepared car at a reasonable price I recommend that you go elsewhere.
Reviewer has confirmed their email address
Georgesons prepared the vehicle for sale but when I received the car, the onboard stated a service was due also there were bodily fluid stains on the passenger and drivers seat, missing trim all down the drivers side, badly sprayed rear quarter panel, badges missing from the tailgate. Georgesons told me to ignore the service reminder as they didn't have the equipment to reschedule the onboard and that the next service would be in 18 months. Ok now we're up to date: Had the car serviced by a independent garage and the garage called me in to show me the oil as it was like Tar and that they had never seen oil that bad and the oil filter had totally collapsed on itself - reflective of a vehicle that had done a good 50.000 plus I called Georgeson and asked if they could checked their records in the way of a invoice for the unique part number for the filter and confirm that it was the case that they didn't have the test equipment to reset the onboard. I told Joseph I need my fears allayed, as the service garage told me that this would had definitely shortened the life of the Turbos Initially Joseph was polite and replied he would obtain it for me, but out of nowhere Joseph came back and said he's not going to give it to me as it wouldn't be the end of it. I find Joseph childish behaviour very unprofessional, I've emailed Joseph on numerous occasions throughout Sept 2023 and he chooses to ignore all my emails. I phoned Joseph today and again I politely requested if i could have a copy of the invoice and acknowledgement that the only reason my car onboard was calling out a service upon taking delivery was that Georgesons didn't have the test equipment. Sadly Joseph took the same stance , he won't be bullied into giving this information. Honestly it's like dealing with a 5 year old. Personally his behaviours reinforces my worst thoughts, the car wasn't serviced and it was also evident the car hadn't been properly prepared as I mentioned above and I also forgot to mention the tailgate didn't operate properly. Yes they paid to have the stains removed, sent the missing trim parts, fixed the tailgate but they can't retrospectively service the car and this is the issue. There's no question this car was badly prepared and things were missed. However their behaviour to avoid this awkward situation is beyond beggars belief.
Reviewer has confirmed their email address
Chris Bentley from Georgesons Car Sales in response to Poor Service, Badly prepared car
Dear Mr Hendy, our response to this negative review is the same as the response to the multiple reviews you have recently posted on Google, and previously on this platform. Originally we had flagged your multiple reviews with Trustpilot and Google, as we felt that the false content and your unreasonable actions may have some impact on our business, however we are confident that any reasonable person reading your reviews will see them for exactly what they are. We will not be blackmailed by the threat of you leaving persistent negative reviews unless we provide you with an upgraded 3 year warranty free of charge. In reference to some additional false claims made within this most recent review, we welcome the opportunity to clarify the following. All vehicles we supply will be serviced before handover if required within 3 months or 3,000 miles from the point of sale. The vehicle supplied in this instance was no different, we carried out a minor service and a gearbox oil service as per the documentation provided - this information was provided before any decision to purchase the vehicle was made. Within your original email to us you stated that your technician had suggested that the oil filter looked like the car had covered approximately 40,000 miles without having been replaced. This was a reasonable estimate by the technician as the fact of this matter is that you had actually covered well over 30,000 miles without having changed the oil and filter. It is a fact that you have failed to maintain the vehicle as was prescribed, and your attempts to cloud the issue does not alter the facts. You have been informed by your technician that the vehicle now has poor quality oil and that this can cause further issues. It would be entirely reasonable for anybody to conclude that your failure to maintain the vehicle is the cause of the poor oil quality, and it would not be reasonable for you to expect to pass on any burden for an issue caused as a direct result of your own neglect, The complaint which has prompted this review campaign occurred outside of the 12 month warranty term, and after the vehicle had covered over 30,000 miles in the vehicle without you having serviced it at all. This was the rationale applied when we refused your original request to upgrade your warranty to a 3 year term free of charge. You have stated within your previous reviews on public forums that you have escalated this matter to Mercedes Benz Uk, The AA and to the finance company you used in order to fund your purchase of the car. We are happy to fully co-operate with any enquires made by each of these organisations, and we look forward to the outcome of these enquiries, and we will be happy to update our responses to all of your reviews with the official conclusions. Georgesons have signed the AA dealer promise and are approved by the Chartered Institute Of Trading Standards. Businesses who are approved by the Chartered Institute of Trading Standards are regularly audited and monitored to ensure they comply with the high standards set by their approved code of practice. By using an approved trader, consumers will have protection above and beyond normal consumer law. We have provided you with a final written response to your complaint, and whilst we are happy to clarify our position in the public domain every time you leave a negative review, we have no obligation or inclination to respond to you any further.
Chris Hendy in response to Poor Service, Badly prepared car
Georgesons never ceases to amaze me to how low they will go to diminish the truth. And yes, thankfully Trading Standards will be looking into this, good or bad, I will share the outcome on line as that’s the kind of person I am and not the one Georgesons is portraying me to be as a threatening, lying, blackmailing person. Georgesons; they call this digital character assassination and in its own right is not acceptable. In response to Georgesons response below: Service History: Service 3: 29/09/2017 @ 38,659 last service before Georgesons took ownership. Service 4: 26/05/21 @ 70,947 Carried out by Georgesons prior to sale. This Service was for Oil & Filter!!!! And as you can see the car had covered 32,288 miles since the last service and also no Gearbox Oil was Changed by Georgesons. Service 5: 07/07/21 73,930 this service was carried out by the new owner at MB Wirral Mercedes Specialist and this Service included Dust Filter , Air Filter, Fuel Filter, GEARBOX OIL and Engine Oil. NOTE: I ask the QUESTION; why 7 weeks after the said Georgesons service; did the new owner need to do a an expensive full service and the Mercedes specialist felt the need to change the oil and Filter after only 7 weeks of Georgeson so said oil and filter change. Service 6: 06/12/21 85,738 Georgeson took the car back in and serviced the car car prior to my purchase. The service was for the so said Oil & Filter and now Georgeson are also claiming a GearBox Oil change and this is my problem, when I had the car serviced, the Garage made the point that they believed by the the state of the Oil and Filter the car wasn’t serviced at 85,738 miles So yes, with this chequered and rather strange history of servicing this vehicle alongside Gorgesons story of not having the right equipment to update the onboard computer system, I don’t feel I’m being unreasonably or deserve Georgesons slander or to have my emails ignored when I’m only asking for the purchase invoice for the Oil Filter which is an Unique Part for my vehicle and when they purchased the equipment to update onboard computer systems.
I paid the full price for Mercedes ML just shy of 20k . Georgesons told me they will service the car too. When the car arrived,, it had missing window trim all down the drivers side, all badges removed from the tailgate, the seats were badly stained and the rear drivers side panel had been resprayed.. Georgesons posted out the missing trim and payed to have the seats cleaned and the repaired bodywork was take it or leave it and what do expected for an old. 5 year old car. The shipping cost to return it would had cost me about £700 which I couldn’t afford. Well a couple of weeks later whilst playing with the onboard computer, it flagged up that the car required a Service, so I call Georgesons and they said that’s ok just ignore as we couldn’t reset the onboard computer as we don’t have the right equipment. The sales rep then told me I’m good for 18 months. Fast forward 18 months I took the car in for a service and Wow what an absolute shocker, the garage kept the oil and filter to show me, the oil filter had totally collapsed on itself and the oil was like thick tar, they also stated that the car hadn’t been serviced for an easy 50,000 miles plus. I phoned Georgesons and I explained I accept mistakes happen and I believe my car had’’t been serviced and could they check to see if they have an invoice for the Oil Filter, which they agreed. Well a few days later they apologised and explained that they buy filters in bulk and therefore couldn’t link an invoice to my car service This didn't seem right to me; first they couldn’t reset the cars onboard service schedule and now they are saying they buy filters in bulk. So not happy, I phone Mercedes only to find out that my Filter wasn’t a universal Filter that Georgeson tried to lead me to believe. Mercedes provided me with the unique part number for my oil filter. I phoned Georgesons with this information and oh boy their toned changed, Telling me they didn’t have to do the Service and they certainly don’t have to prove to me that’s they had done a service in way of providing an invoice for the part in question, they stated they updated the Main Dealer database that’s it. They were also extremely short in the mitigation of their responsibility by saying I signed their sales document now go away. Even though I have the specific part number for the Oil filter they refuse to provide any invoice singular or multiple - Basically they don’t have it as they didn’t actually service the car. More frighteningly they apparently had done the last few services as they as they have sold the car twice. I will continue my fight with them leaving reviews etc until I get answers. They are extremely good at ignoring your emails but they do respond to reviews to try and cover their tracks
Reviewer has confirmed their email address
Chris Bentley from Georgesons Car Sales in response to Extremely Poor Quality
Dear Mr Hendy, our response to this negative review is the same as the response to the review you have recently posted on Google and Trustpilot Our tone remains consistent, in that whilst we would much prefer to deal with any customer concerns in private, we are also prepared to respond in the public arena when appropriate. We welcome the opportunity to demonstrate to any potential future customers that we are entirely reasonable people. Before agreeing to purchase the vehicle in question, we provided paperwork which clearly illustrates the date and mileage for all of the vehicle's previous 5 services - including the services we had carried out. We maintain that this information is accurate and that we have provided all appropriate documents required to demonstrate this, You have been provided the full report from the mechanical inspection which was carried out whilst the vehicle was serviced. This report is digitally time and date stamped and includes pictures of the vehicle taken at the time, including one of the odometer. It shows all of the items which have been checked and included a technicians narrative which clearly states the items replaced. You have clearly demonstrated, that when we do respond to your requests with evidence which contradicts your narrative you simply call us liars. The vehicle you purchased from us in Dec 2021 was a 2014 Mercedes Benz ML which had covered 85784 miles. You were provided a 12 months warranty, and you elected not to purchase the extended 3 year warranty you were offered at the time. The vehicle was delivered to you at your home address and it was agreed that if you did not like the car you could return it to us within 14 days - you did not choose to do this. You contacted us post sale on 3 occasions with issues, and contrary to your narrative these issues were all resolved at our expense. You signed a document prior to the vehicle handover which you have referred to within your review, however you have not clarified that the document clearly states that you have acknowledged that is your responsibility to ensure that the vehicle is serviced as prescribed once it was in you possession. Your recent complaint occurred when you were outside of the 12 month warranty term, and after you have covered over 30,000 miles in the vehicle without having the oil and filter changed. Within your original email you stated that your technician has suggested that the oil filter looked like the car had covered approximately 40,000 miles without having been replaced. This 40,000 mile mark was a reasonable estimate by the technician as the fact of this matter is that you had actually covered well over 30,000 miles without having changed the oil and filter. It is not a surprise that the original oil filter which was fitted to the car when we supplied it to you is now in the condition you have described, as you have failed to maintain the vehicle as was prescribed. You have been informed by your technician that the vehicle now has poor quality oil and that this can cause further issues. It would be entirely reasonable for anybody to conclude that your failure to maintain the vehicle is the cause of the poor oil quality, and it would not be reasonable for you to expect to pass on any burden for an issue caused as a direct result of your own neglect, This was the rationale applied when we refused your original request to upgrade your warranty to a 3 year term free of charge. You have stated within your previous reviews on public forums that you have escalated this matter to Mercedes Benz Uk, The AA and to the finance company you used in order to fund your purchase of the car. We are happy to fully co-operate with any enquires made by each of these organisations, and we look forward to the outcome of these enquiries. We have provided you with a final written response to your complaint, and we have no obligation or inclination to respond to you any further.
Chris Bentley from Georgesons Car Sales in response to Extremely Poor Quality
Dear Mr Hendy, our response to this negative review is the same as the response to the review you have recently posted on Google, and previously on this platform. Our tone remains consistent, in that whilst we would much prefer to deal with any customer concerns in private, we are also prepared to respond in the public arena when appropriate. We welcome the opportunity to demonstrate to any potential future customers that we are entirely reasonable people. Before agreeing to purchase the vehicle in question, we provided paperwork which clearly illustrates the date and mileage for all of the vehicle's previous 5 services - including the services we had carried out. We maintain that this information is accurate and that we have provided all appropriate documents required to demonstrate this, You have been provided the full report from the mechanical inspection which was carried out whilst the vehicle was serviced. This report is digitally time and date stamped and includes pictures of the vehicle taken at the time, including one of the odometer. It shows all of the items which have been checked and included a technicians narrative which clearly states the items replaced. You have clearly demonstrated, that when we do respond to your requests with evidence which contradicts your narrative you simply call us liars. The vehicle you purchased from us in Dec 2021 was a 2014 Mercedes Benz ML which had covered 85784 miles. You were provided a 12 months warranty, and you elected not to purchase the extended 3 year warranty you were offered at the time. The vehicle was delivered to you at your home address and it was agreed that if you did not like the car you could return it to us within 14 days - you did not choose to do this. You contacted us post sale on 3 occasions with issues, and contrary to your narrative these issues were all resolved at our expense. You signed a document prior to the vehicle handover which you have referred to within your review, however you have not clarified that the document clearly states that you have acknowledged that is your responsibility to ensure that the vehicle is serviced as prescribed once it was in you possession. Your recent complaint occurred when you were outside of the 12 month warranty term, and after you have covered over 30,000 miles in the vehicle without having the oil and filter changed. Within your original email you stated that your technician has suggested that the oil filter looked like the car had covered approximately 40,000 miles without having been replaced. This 40,000 mile mark was a reasonable estimate by the technician as the fact of this matter is that you had actually covered well over 30,000 miles without having changed the oil and filter. It is not a surprise that the original oil filter which was fitted to the car when we supplied it to you is now in the condition you have described, as you have failed to maintain the vehicle as was prescribed. You have been informed by your technician that the vehicle now has poor quality oil and that this can cause further issues. It would be entirely reasonable for anybody to conclude that your failure to maintain the vehicle is the cause of the poor oil quality, and it would not be reasonable for you to expect to pass on any burden for an issue caused as a direct result of your own neglect, This was the rationale applied when we refused your original request to upgrade your warranty to a 3 year term free of charge. You have stated within your previous reviews on public forums that you have escalated this matter to Mercedes Benz Uk, The AA and to the finance company you used in order to fund your purchase of the car. We are happy to fully co-operate with any enquires made by each of these organisations, and we look forward to the outcome of these enquiries. We have provided you with a final written response to your complaint, and we have no obligation or inclination to respond to you any further.
Georgesons Car Sales is a nice garage selling affordable cars.
I got my car from Georgesons, overall everything was good. I met with Laura C. and she was absolutely kind, helpful, aware about all information. I could recommend to everyone this dealership and also Laura. Thank you again.
Reviewer has confirmed their email address
Fantastic sales service from Steve at Georgesons car sales...very genuine..no hard sell talk..would definitely recommend anyone to browse their web page. Steve went out of his way to find me the best car to suit me....lovely man. Thanks. Sandra.
Reviewer has confirmed their email address
Bought a Vauxhall Astra from them within 4 months the clutch pedal had become really loose, good job I had paid £300 extra for warranty😡 loads of messing getting it fixed to be told my car was in bits after 3 days got it back. Then 10 months later same problem happened again to be told warranty has run out and they don't want to know. Bad attitude, not professional at all, never get a car from Georgesons again.
Reviewer has confirmed their email address
Went to georgesons today wasn't expecting much but got there greeted by James got a very nice car indeed no pressure what so ever I was given all the information I needed over all would totally recommend this dealership 100 percent satisfaction thanks to James
I brought a Jag XF & after 1 week I found out that the wheel allignment were wrong and because of that the side of the front tyre is cracked. I contacted them and the sales person who don't even know anything about cars told me that the Manager will call me back which never happened.
Bought a 62 plate car from this car dealer a year ago. They couldnt help enough at the time but a year later and the engine has blown and the help and answers I get from them is to blank my calls and messages.
Georgesons Used Car Specialists is a well established used car dealership that is based in the Anfield area of Liverpool. Having reviewed their website we can see that they sell over 300 cars at any one time and offer typical dealer services such as used car sales, part exchange, finance and warranties.
If anyone has had an experience at this dealership then please share it with us by leaving a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1955
Georgesons Car Sales
2-18 Breck Road
Liverpool
Merseyside
L4 2RA
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