They had my Range Rover Sport for over 2 months,2 visits( went straight back after returning, not fixed!!)There was no communication, so I had to keep ringing...just try and get through....eventually, I spoke to the service manager who when I asked when I would get my car back said "Your guess is as good as mine" Also the car was taken into Burton on Trent and now it was at Derby, no one informed us of that! Much more happened however, to cut a long story short the car was picked up from them unfixed!! I have never known such an appalling service.

Cannot fault Jase at Burton on Trent for his one to one service, had issues with car and was sorted, unfortunately the wrong part was fitted son still an issue, he sorted it all out and even loaned me a defender for my trouble, To sum up his customer service is excellent and in my opinion every company needs a lad like him at the front of house. A++++ Top Lad!!

Booked my car in for a new DPF filter. Lydia has amazing costumer service , no issues with the work carried out on my car. Went to collect my car to pay in part cash and card payments, was told they don’t take cash, I had no communication to say they don’t except cash. Spoke to Lydia’s manager and he would not except cash part payment /card, I live 20 miles away from the garage. He said I had been sent a email /text saying no cash payment , to which I showed him it does not communicate that on any message I’d received to which he said the team should be mentioning it, I said if it doesn’t state anywhere how can you expect your team to communicate it, Totally unprofessional management. Like I said Lydia was a breath of fresh air, brilliant costumer service .

Having bought a 4 yr old Discovery, engine management light came on after 2 weeks. Took car back to Inchcape the next day, to be told needed a new engine, Kirsten was excellent in clearing with extended warranty and arranging hire car. Overall, very staightforward and well managed. Car back in two weeks and is perfect. Very pleased.

I originally enquired about a used evoque advertised by Derby Landrover and confirmed the price and specification by telephone, I called in when passing and viewed the car which was of interest and called the dealership to confirm some details as they differed on the website to the details in the window ticket. I repeatedly rang and also emailed but they couldn’t even bother to reply until I complained to reception that I wanted to speak to the manager. I then checked on the website to see if the car was still available and was totally shocked and amazed that they had increased the price by an incredible £3746 !! and this was when I was interested in it so I contacted them to see if there was an error to be told “we have a team who change prices daily” plus the fact I saw it and enquired about the car at a different price was irrelevant and if I wanted it the price would stand. They really expected me to to pay over £3700 more absolutely shocking and I will be buying elsewhere.

Worst dealership I ever used in 37 years to purchase a vehicle. I contacted the Inchcape Land Rover dealership in Derby in January 2021 for a price to purchase a Discover Sport. I told Charlotte the spec I wanted, my budget and deposit I had. She came within my budget so I was happy. I paid £1000 deposit. I waited 9 weeks for delivery. I got a phone call on the Friday 26th March morning telling me my new vehicle has been delivered. I was so excited. We arranged for me to collect on the Sunday. Then on the Friday afternoon I had a phone call off a Manager telling me they made a mistake on the Finance so repayment need to rise and I need to pay more deposit.I explained they made the mistake so they should honour the deal but they refused. I was so disappointed with the dealership.They wouldn't compromise. Customer service was terrible. Their attitude was horrible. All I ever wanted was the dealership to honour the original deal but they refused. I contacted Inchcape customer care department and they wasn't interested. I wouldn’t ever use a Inchcape dealership again. Also I wouldn’t recommend Inchcape Derby Landrover dealership. This review is about the dealership not Land Rover. Land Rover make stunning vehicles, it’s the dealerships that let’s Land Rover down big time. You been warned about this dealership.