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On the 28th of February I went to collect my 2013 bmw x1 from jmv cars gravesend. 3 days before collection I went to view it and was so happy on how the car was looking and what good condition it was in & the customer service and professionalism was 10/10, whilst looking at the car I pulled up the mot which had failed on tyres&seized brake cailpers, & was assured that all the work had been carried out for it to then be passed. 3 weeks after having the car going down motorway both rear wheels locked up with my other half and 2 year old son in car which nearly caused a collision. After having the car recovered to my local garage they discovered that the car had both rear calipers seized, front tyres were just below minimum which tells me no repair work was carried out. Which then backs up the mot should still of been failed. Before work commenced I rang jmv cars and explained and the words I got back where ‘ isn’t anything we can do your have to go through warranty’ full well knowing the warranty doesn't cover hardly anything. after ringing warranty and being told no parts where covered I then had to spend 1600 myself on a car I have had for about 3 weeks. They didn't want anything to do with the situation when I first rang and the car was undriveable and I live a good 30 minutes away. Can't fault their customer service and their performance but I would never trust their cars or mots again. I am just thankful that this whole experience wasn’t a different outcome.
Reviewer has confirmed their email address
JMV cars is a poor excuse for a business. False details of cars they are selling, send you home with wrong keys and then when you ask for support to get it resolved they blank you. Tried to reach them via Facebook messenger and they have now blocked me there. Give false names when called and promise to call back which never happens and and Jay who works there appears to be quite happy to lie through his teeth. Honestly I can’t advise you strongly enough to avoid this garage. Rather then help resolve something which is covered by warranty they simply hide… They are now selling my old car WM65 DMZ with completely false details (which by the way Jay claims is something they don’t have control over)
Reviewer has confirmed their email address
I was in urgent need of a new car when I stumbled upon JMV Cars online. Their Volkswagen Golf caught my eye with its good price and excellent condition. Upon viewing the car, it met all my expectations. The team at JMV Cars were fantastic; they explained the process thoroughly and patiently answered all my questions. Their efficiency ensured that I was driving away in my new car in no time. I'm immensely grateful to JMV and their team for their assistance during this time of need.
Reviewer has confirmed their email address
I'm thrilled with my new VW Tiguan from JMV Cars; it's everything I hoped for and more. I can't thank the team enough; they were efficient, friendly, and incredibly helpful throughout the buying process. Last week, I took the car on a trip to Milton Keynes, and it was one of the smoothest and most comfortable drives I've ever experienced. Overall, I'm extremely satisfied with my purchase and the service from JMV Cars!
Reviewer has confirmed their email address
When I was in the market for a new car, I turned to Autotrader and found JMV, where a Mercedes C Class caught my eye. After a swift test drive, I was impressed by its smooth ride and luxurious feel—it was exactly what I was looking for. The team at JMV were incredibly efficient, and in just 48 hours, I was driving away in my new car.
Reviewer has confirmed their email address
As my family was expanding, I needed a larger car, so I began searching online. That's when I stumbled upon JMV, and their wide selection of vehicles at attractive prices caught my attention. I decided to visit their showroom to see what they had to offer. The showroom itself was inviting, and the staff were exceptional. While exploring the forecourt, I kept coming back to a Mini Cooper that caught my eye. I spoke to Jay in the sales department, and he provided me with all the necessary information, making the entire process simple and straightforward.
Reviewer has confirmed their email address
From start to finish JMV were flawless. Everything was taken care of by Jay excellently. Couldn’t be happier!
Reviewer has confirmed their email address
Initially, I had my sights set on an Audi A4, but my perspective shifted when Jay introduced me to the VW Scirocco, leaving me thoroughly impressed. Jay's approach was exceptional; he avoided any pushiness or pressure, making the entire process remarkably smooth. His accessibility and willingness to address any questions or concerns further added to the ease of the experience.
Reviewer has confirmed their email address
I recently purchased the Mercedes GLC from JMV, and I absolutely love it. I was looked after by Jay. He was amazing; he couldn't have done enough for me, and when I picked up the car, it was perfect. I will be telling all my family and friends about it.
Reviewer has confirmed their email address
If you are looking for great savings on quality used cars in Kent, then you have reached the right place. JMV Cars are a specialist used car dealer based in Gravesend, Kent.
We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At JMV Cars we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
Tom/Andy Director-
“Many people – myself included have had a bad experience for what is often the second biggest purchase they are going to make in there lifetime so i wanted to change the typical car dealership process, Many people generally don’t like visiting car dealerships and are very apprehensive, Here at JMV Cars we aim to change that with our passion and drive to develop a long term relationship with all our clients to put the fun and excitement back into purchasing your new car – after all it should be something enjoyable shouldn’t it?
After a 10 year career in the industry and seeing first hand exactly how a client should be valued, my vision is to replicate that and transform the Motor industry. My business skills and experience first hand have allowed me to build and create my dream business and i am looking forward to welcome yourself, your friends and family to be part of the journey, I am a true believer in “word of mouth” and recommendation and will push this vision within the JMV company’s bright future.
Here at JMV Cars, we aim to make the purchasing of your next quality used car as easy as possible. Further more, we are happy to offer a part exchange service where we will offer you the best possible price.
If you are looking for a second hand car, then don’t delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don’t see what you are looking for on our website.
We are extremely proud to be part of the AA Dealer Promise, our joint commitment to Gold Standard customer service.
We realise that buying a car can be a daunting experience, but don’t worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2016
Excellent | 319 | |
Very Good | 42 | |
Average | 0 | |
Poor | 0 | |
Terrible | 3 |
JMV Cars Ltd of Gravesend
31A Darnley Road
Gravesend
Kent
DA11 0SD
Mon | 09.00 - 18.00 |
Tue | 09.00 - 18.00 |
Wed | 09.00 - 18.00 |
Thu | 09.00 - 18.00 |
Fri | 09.00 - 18.00 |
Sat | 09.00 - 16.00 |
Sun | 11.00 - 14.00 |
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