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Bought a Porsche Boxster late October. No issues pre sale. They agreed to touch up paint chips which was done poorly. After sales has been nothing short of shocking after the original Sales Person left. Still getting notification that tax unpaid for part exchanged vehicle. Took 6 weeks to get personalised plate posted out to us. We have made at least 15-20 phone calls, many unreturned and several emails also not replied to. Staff have been rude with no recognition of customer service. Cannot understand how they justify an admin fee when we have had to do all the chasing of documentation with DVLA. Manager acknowledged that service had been poor but refused to consider refund of this fee. Rang head office to complain to the customer service manager and they haven't even returned our call. Would not buy from them again or recommend them.
kate from Junction 17 Cars Peterborough in response to Dissatisfied customer
Dear Sir or Madam I was obviously very distressed to read your review. Please would you like to email or call me to discuss this? I would contact you if I had your details from this post. You may reach me on 01733 247222 or email customercare@junction17cars.co.uk I have not had a message regarding this matter and would like to speak to you regarding it. I must apologise for not calling you as I was unaware of this. With kind regards Kate Barker Customer Relations Manager
I bought a BMW 730 months ago, Jamie salesman sold me an additional guarantee for 400 pounds, to this day I do not know what I bought. I do not have any information, do not respond to emails and their customer service in Nottingham ignores me. The car broke down control steering, sent them pictures and asked for help, but no one answered me. This is a very serious fault and I am afraid to use the car! I strongly advise against purchasing a car in the Junction 17
Malgorzata in response to Malgorzata
After review branch contacted with me. At the moment car is during the tests and I'm waiting to appoitment to fix one of the faults. Dealer done even extra mile and asked BMW service to diagnostic car. Misunderstanding at the beginning turned in to excellent cooperation between us. My first opinion was harsh but branch done everything to change it. Thank you 5 stars dealer.
kate from Junction 17 Cars Peterborough in response to Malgorzata
Thank you very much for the update on your review. We are trying to deal with any issue you have had and are pleased you are now happy with the customer service from Junction 17. Please do not hesitate in calling either myself or Jamie if we can be of assistance. With kind regards Kate and all the team at Junction 17.
100% would recommend junction 17 cars. I bought a evoque at the weekend from them. The staff are very professional and I got a fantastic deal with my part exchange. I thought it would be difficult as I still had outstanding finance on my Lexus but it was all done dealt and sorted within 2 hours. It was such an easy and relaxing process. I will definitely be back in the future.
kate from Junction 17 Cars Peterborough in response to Mr Deane
Dear Mr Deane Thank you for you lovely review. Junction 17 Cars are very pleased you enjoyed the experience of purchasing your new vehicle from us, it is a super car. We often have customers with outstanding finance and try to make the procedure as quick and simple as possible. Please do not pass us by without popping in for a coffee or cup of tea! We look forward to seeing you again in the future. With kind regards Kate Barker Customer Relations Manager
Really pleased with my new car. Very friendly, accommodating and down to earth sales adviser, who was really knowledgable, who took my needs onboard and came to a deal with also taking my original car as part exchange.
kate from Junction 17 Cars Peterborough in response to Martyn
Dear Martyn Thank you very much for your kind review. We are delighted that you are pleased with your new vehicle and our service here at Junction 17 Cars. Junction 17 Cars always to try to offer a fair price on part exchange vehicles as it is instrumental in assisting our customers buy the car of their dreams. Happy motoring! With kind regards Kate Barker Customer Relations Manager
Fantastic service, Car was ready for when I was ready test drive and clean. Amazing customer service from the whole team. Will definitely be using again when its time for a new one again. Very professional.
kate from Junction 17 Cars Peterborough in response to Hannah Pennington
Dear Hannah Thank you very much for writing your super review, it is much appreciated. We are very pleased that you were happy with your car and the service from Junction 17 Cars. We strive to offer good cars, at attractive prices with outstanding customer service. We look forward to welcoming you back to Junction 17 Cars! With kind regards Kate Barker Customer Relations Manager
I bought my wife a 911 for her 40th birthday last week. I called up junction 17 cars and spoke to Lewis whom was more than helpful. I arranged to see the car the next day. I was so impressed with their set up, you don't often see dealerships with 100 sports cars inside a lovely showroom. The 911 was stunning. I went through the sale with Lewis and thought the finance deal was very good. The icing on the cake for me was that they offered to deliver the car for me so my wife wouldn't suspect and when they did it had a big bow on it and a lovely bunch of flowers. How lovely! My wife was over joyed when I opened our garage on her birthday and she saw her gorgeous new car. The customer service I got was spot on at junction 17 cars. I had peace of mind with the car too as it had a free AA inspection and free 6 month warranty with it. And they even changed two tyres before it was ready for me. So not only was this car a great price I got complete Vip treatment from start to finish. Well done junction 17, thank you to Lewis. I'll see you again!
Kate from Junction 17 Cars Peterborough in response to Eddie
Dear Eddie Thank you for your lovely review, we really do appreciate you taking the time to write this. We were overjoyed at your wife's joy at seeing her birthday present! It was an absolute pleasure to assist in this for her. Please do not hesitate in popping in to see us whenever you are passing we would be happy to provide you with a coffee or two! With kind regards Kate Barker Customer Relations Manager
Called in advance regarding a particular vehicle advertised on website and to ask for a test drive. On arrival was left standing outside in the cold while staff member went off to locate keys. Several attempts to find the keys failed. The vehicle was dirty which was pretty off-putting. We gave up and left. We were serious buyers and in fact bought similar vehicle from another dealer later the same day.
Jamie lunniss from Junction 17 Cars Peterborough in response to Isobel
Dear Mrs Pullman Thank you for your review. I do remember speaking to you yesterday with regards to our Mercedes-Benz SLK. I am very sorry you feel that you were let down by ourselves, this is obviously not what we like to hear. When we spoke on the telephone I did explain that we have a sales process that we would need to go through before a test drive would happen. You did seem happy with this and informed me that you would arrive in about 40 minutes. It is not our policy to instantly test drive our vehicles without giving any details or a copy of your driving licence to us. This is general practice in these situations with very few reputable dealers allowing this to take place otherwise. Philip our senior salesman, who has been with us for many years now, would have explained this also. I would like to wish all the best with your new car. With kind regards Jamie Lunniss Sales Manager
The pre-sales process was excellent. Post sale I found out the sales advisor had lied about the service history on the vehicle. The sales advisor admitted the deception but would not do anything about it. The replacement of my car every 2 years will now be handled by another firm.
Reviewer has confirmed their email address
Me in response to Unhappy Customer
I see the garage hasn't replied....
Daisy in response to Unhappy Customer
I had the same thing
kate from Junction 17 Cars Peterborough in response to Unhappy Customer
Dear Sir or Madam If you would like to contact me on 01733 247222 I would like to address your post on here. I really cannot comment on here without the details of this and some communication from yourself. You may also email me - customercare@junction17cars.co.uk With kind regards Kate Barker Customer Relations Manager
Having read some of the reviews here I was worried about purchasing from this dealership. However I can say that the purchase of my Maserati went brilliant. I also had the best part ex price for my jaguar by miles compared to other dealers. The administration side of things after the purchase was quite slow however customer service is brilliant. They answer all calls and answer any questions you may have. They are also very polite to deal with. However, I would advise anyone thinking of purchasing a car that's not from a main dealer, do your research on the car. Test drive a few, compare them against each other. Know what you are looking for. Test drive it, more than once if you need, do independent checks etc. Overall I was very satisfied with my car buying and I will definitely be returning in 18 months time.
kate from Junction 17 Cars Peterborough in response to Rayhan
Dear Rayhan, thank you very much for leaving your review detailing your experience of Junction 17 Cars. You were an absolute pleasure to deal with. You are spot on when you say to do your homework when buying a car of the calibre of your Maserati. We like to offer our cars at the keenest price we can on high quality cars and of course very pleasing part exchange rates. Our customer service is of very high importance to our company and its directors. I know we did have a couple of hiccups with administration which you were kind enough to inform me of so I could rectify for you. I wish you many happy miles in you beautiful Maserati and look forward to welcoming you back to Junction 17 in about 18 months time! Please do not hesitate in contacting me if I can be of any further assistance. With kind regards Kate Barker, Customer Relations Manager
I don't think junction 17 cars gets the credit they deserve. I have bought sports cars for 20 years and always been disappointed with at least one aspect of the sale wether it was the sales person, the service, the dealership etc well junction 17 cars were faultless. Fantastic customer service and lovely staff and a huge array of sensational cars in a lovely showroom. The cars are exactly as the adverts state and the pictures don't do the cars justice because they all look lovely!! I purchased a 911 and I am over joyed. 10 out of 10. Well done. Finally a dealership that ticks all the boxes and knows what it's doing!! Thanks, Graeme
Kate from Junction 17 Cars Peterborough in response to G Hill
Dear Graeme, thank you for your kind words. Junction 17 Cars do our utmost to offer reasonably priced, good quality vehicles that are professionally prepared for our customers. I think your tales and experiences of sports cars you have owned kept us all spellbound. You are welcome to come in for coffee and more tales whenever you are passing. We were so pleased that we had a good selection of cars for you to choose from, I know you enjoyed the experience and think you would have quite happily bought 2 or 3 of them. I think you made a very wise choice in having the extended Comprehensive GEM Warranty, it really does give you piece of mind. The Diamondbrite protection made your 911 look amazing and will keep your cleaning to a minimum. Please let us know when you need a service, I think a coffee will be ready and waiting. With kind regards Junction 17 Cars.
Junction 17 Cars based in Peterborough and part of the Junction 17 Group. This branch of Junction 17 sell a variety of different makes and models including sports cars, 4x4's, convertibles and family saloons. A variety of services are available here including finance, warranties, MOT and servicing. This dealership also purchases cars and welcomes part exchanges for those looking to trade in their exisiting vehicle.
Car Dealer Reviews would love to hear from any previous customers of Junction 17 Cars in Peterborough, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1975
Junction 17 Cars Peterborough
1 Kestrel Way
Peterborough
Cambridgeshire
PE7 3GP
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