I purchased my first car from Junction 17 in Peterborough and it's the worst mistake I've ever made. They saw an 18 year old with her heart set on an Audi and I feel they took advantage. The salesmen know nothing about the cars, my dad asked one of them a question about another on the forecourt to be told "I ain't got a clue mate". I had a phone call 2 minutes before the car was due to be delivered to tell me it wasn't ready and I wouldn't get the car that day. The next morning we spoke again and they said it'd be ready for 10 am. I arrived to pick it up (they didn't have the staff to deliver as prior arranged) at half 11 and it still wasn't ready. They pushed me to sign paperwork and hand over the money which I refused until they presented the car. Stone chips hadn't been sorted as they had promised, but I ignored this as it was minor. The salesman proudly handed over the MOT certificate, when I asked for the refusal from the previous day he came up with several excuses as to why he couldn't get it and would post it to me, but I insisted that he gave it to me before I left. One of the reasons for refusal was pitted/ worn front AND back break discs, I saw that the front had been done so left it at that. I later realized that the back ones hadn't been done but weren't even an advisory on the passed certificate. Within a couple of days the car started going into limp mode whilst driving, I returned the car on 5 or 6 occasions during the 1st month warranty period but they were unable to detect a problem, all I got was Ian's famous "5 more minutes love". The car appeared to be wobbling all over the place, so I took it to a local garage to find out that one of the ball joints was not even attached and the tracking was miles out. I'm shocked that one of the salesmen/ mechanics at Junction 17 drove the car in this unsafe state and told me that it felt fine. On top of this, they advertised that the cam belt had been done, but I then discovered that it was overdue to be done so had to foot the bill for that myself (still under warranty). The last time I spoke to them on the phone about the limp mode problem (turned our to be the turbo) they told me I was making it up and they didn't believe me, obviously failed to notice the constant loud whining noise and that it goes into limp mode during driving. After that conversation I decided to email them so any contacts were in writing and they chose to ignore me. The turbo has now completely gone and is costing me almost £1000 to have fixed. I'll be taking this further and would advise anyone to stay away from this car dealership if they are looking to buy a car.

There seem to be a variety of experiences of Junction 17 Cars - some people love them but other people feel very badly treated. Unfortunately I'm in the latter category. I bought a Nissan 350Z Roadster from Junction 17 Cars in Peterborough in June 2014. Before sale, I pointed out a number of issues including a tear in the rood, marks in the roof, paintwork, seats needing treated. The salesman happily agreed that all of these would be done before delivery. Based on this we negotiated a deal including delivery to near Glasgow. When the car arrived, I discovered that they'd only done one token patch repair to the roof, hadn't fixed the tear, hadn't treated the seats, and had managed to scratch the newly painted bumper. I spoke to the salesman and he agreed that if I got these repaired locally then Junction 17 Cars would cover the costs. Based on this I paid the balance and took delivery. A few days later the car wouldn't start, requiring me to get the RAC out. They diagnosed that the battery connections were loose, but also pointed out that the battery was not secure (an MOT failure apparently - odd since Junction 17 had supplied the car with a new MOT) and was actually the wrong model of battery. After I managed to get a quote for roof repairs I tried to get back in touch with Junction 17 Cars. The salesman wouldn't take my calls, so I sent an email. No reply. So I sent a recorded delivery letter. No reply. I called asking for the name of the Managing Director. At this point I was put through to the general manager, with whom I discussed the issues. We closed by agreeing that he would speak to the delivery driver then call me back. Months passed with no contact from them. Finally I sent another recorded delivery letter proposing a solution but they just ignored that too. So this company has a fantastic showroom, with some beautiful cars, but they don't do what they say they will and their after sales care (in my experience) is virtually non existent.

I had an awful experience with this dealer. Lack of knowledge about the car, their details not accurate according to car paperwork. They refused to let me test drive the car until I had agreed a price. Why would anyone agree a price before a test drive! They became quite angry with me when I pointed this out, salesmen said he buys cars all the time without even seeing them. They inferred I couldn't afford their car, when I am a cash buyer. They reported people just come in to play with their cars. I am a serious buyer and I have better things to do. Wouldn't go anywhere near them again. Aggressive sales tactics, definitely not good for women buyers.