Genuine B, March 2017
"Horrific Sales Experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
If you are buying a vehicle at below 15,000 GBP then forget it. You are treated as easy meat and with total distaste. Count yourself lucky if you get "the cold shoulder" and regarded as a time waster. Go with your intuition and just leave as fast as you can. However, if you have 100K + then you can afford to go direct to a car manufacturers showroom and get a good deal along with a REAL warranty.
+26 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Horrific Sales Experience
Thank you for your review, even though the content a little strange……….Anyone going to our website www.junction17cars.co.uk and putting in a search for all vehicles up to a maximum of £15,000 will see that there are 16 pages of vehicle under £15,000. Maybe you were overwhelmed by the range of vehicles we do have in our showrooms from small but perfectly formed run arounds to the big beefy supercars; which all do come with REAL warranties.
Unai, March 2017
"Bad experience"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my Nissan 350z from Junction 17 three years ago for £15,900.
Two years later, in December 2015, I decided to sell it and I called Neil at Junction 17 to see how much he would offer. Over the phone, Neil offered £11,000 which I accepted without much negotiation. When I went to the garage in Peterborough his offer suddenly changed to £10,000! This started to ring alarm bells. After further negotiations and several clauses in the contract we finally agreed on a price. The car was put on sale and eventually one year later I realized the car was not on their website any more. I tried getting in touch with Neil but he never replied. Eventually, I received a letter from the DVLA that I was no longer the registered keeper of the vehicle. That made me believe that the car was finally sold. Finally! I tried getting in touch with Neil again (over the phone and email) and this time I tried with Kate Barker (Customer Relations Manager) as well. I finally received a reply and I was told that I was going to get paid! 4 months later and several emails/calls later I am still waiting to get paid.
I really don't understand why I am not getting paid or even getting any type of response from Neil and his team. I would strongly advise anyone to be very careful before making any transactions with Junction 17. Please do some further research and you will see several bad reviews about Junction 17. Unfortunately, I made the mistake myself of not researching them properly and I wouldn’t like anyone else to go through this unpleasant experience.
I will keep you updated once I receive the money.
+15 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Bad experience
Dear Mr Ayo,
At no time were Junction 17 purchasing your vehicle, you instructed Junction 17 to sell the vehicle on your behalf through our 'Brokerage Service'.
When you brought your vehicle into Junction 17 Neil inspected your vehicle and suggested you sell the vehicle at £10,000.00 and not £11,000.00. He had first suggested the amount over the telephone without viewing it which is not confirmed until inspected.
As when he viewed it he found the paintwork not to be as good as you had suggested over the telephone and that there was a service and MOT required this was why his suggestion for a change in price of the return to you. There was some trim also in need of attention. The vehicle which you had suggested to be in very good condition over the telephone, was in fact in need of attention.
You wanted to go ahead and ask for £11,000.00 but agreed that the trim would be deducted from the price on completion. Service and MOT required to be carried out before sale.
The vehicle had a prospective buyer but offered less; this you declined and wanted to keep to £11,000.00. We then had 3 other offers over a period of time which you did not respond to any form of communication from Junction 17. Sales were lost due to no communication from yourself on these occasions.
We then had another interested party by which time we had had your vehicle a considerable time. On having the MOT carried out it was found that a repair to the exhaust was required and a washer pump to pass the test. It was also found to be in need of a new battery. This was carried out to ensure the sale went through.
Junction 17 have been extremely patient in the sale of your vehicle and have acted on your behalf to ensure the sale did go through. We have spent a great deal of money on advertising and time spent on initiating and carrying out the repairs which were necessary for your sale. Without repairs being made we would not have been able to sell your vehicle on your behalf.
Payment has been made to you for your vehicle.
With regards Kate Barker, Customer Relations Manager, Junction 17.
Kevin chilton in response to Bad experience
Hi,
I find myself in a similar position to you in as much as they owe me money too. Have they paid you yet?
I'm getting nowhere in trying to get my money back from them!!!
Kevin
John P, March 2017
"Sorted in the end"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From my previous review of the Company you can see I was more than a tad angry with them. Several things went wrong that should not and were never dealt with as they could have been, however the boss, Mr Colin Bacon got in touch personally and in a matter of ten short minutes had everything settled to my satisfaction. In the end the problems I was having with the cd changer in my Jaguar were less down to J17 and more to do with another garage. The gearbox problem the car developed was fixed and it now runs perfectly. The main problem was a simple lack of communication for which I have received ample apology and recompense. Would I use J17 again? Likely yes. Would I recommend them? Probably.
One thing that did stick out was the young lady in customer relations who remained calm and polite at all times. She deserves cheers.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Sorted in the end
Dear Mr Proctor, thank you very much for leaving this review, it means a great deal to Junction 17. We do strive to make our customers experience meet their expectations; but sometimes things may not go quite according to plan. Obviously, in your case this was the case, for which we do apologise and from your review realise that you have appreciated our actions to make amends. Mr Bacon does take our ‘Customer Service’ very seriously, with our aim being that our customers feel delighted with their car and the service they have received. Personally, I am very pleased that you would come back to Junction 17 again and thank you for your ‘Cheers’, they are very much appreciated. Junction 17 wish you many happy miles in your Jaguar. With kind regards Kate Barker, Customer Relations Manager, Junction 17.
Jon C, February 2017
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very nice team of staff at Junction 17 and very helpful. I bought my R8 over a year ago for here I love it.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Great service
Hi, thank you very much for your great positive review! R8’s are amazing cars, I can understand why you love it! We hope you cover many happy miles in it and that when it is time for a change you come back to see us, you are always very welcome. With kind regards Kate Barker, Customer Relations Manager, Junction 17.
Linda H, February 2017
"Extremely happy customers"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My husband and I had a fantastic experience at junction 17. I got a good feel from the start when I phoned up. We live in Cambridge so it was a fair distance to travel but the car was ready to drive away today and the whole sales process was very smooth. We purchased a Porsche Boxster from them. They gave us a very fair part exchange price on my mini and we got a very good finance rate. We'd be happy to recommend to anyone. The staff were excellent and the showroom is very well presented and the cars all look like amazing. Nice to see a garage doing it right. Linda and Graham xx
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Extremely happy customers
Dear Linda and Graham, thank you very much for your wonderful review. We are extremely pleased that you are happy with our service to you, it was a pleasure for us to help you in your choice of vehicle and finance. Here at Junction 17, we do offer a good selection of prestige cars and always like to be fair with the price in our part exchange; we feel it is all part of the service. Thank you for your business. We really appreciate you taking the time to do this review for us. Please do not hesitate in contacting me if I can be of any assistance in the future. With kind regards Kate Barker, Customer Relations Manager.
Ben I, January 2017
"Please read- Beware Beware Beware!"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
PLEASE READ - BEWARE BEWARE BEWARE.
Paid £600 deposit for a car based on an ''estimated quote'' (we advised beforehand of 1 active CCJ and previous adverse credit history). Finance offer came through and was way off estimate, changed our mind and phoned to ask for refund of £600 deposit, my mobile number was taken and was advised I'd receive a call back, low and behold, no call. £600 out of pocket, will have to see what the authorities and regulators think about this on monday. Reading reviews on various sites I can see that this is not the 1st time this has happened.
+2 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Please read- Beware Beware Beware!
Dear Sir, I was rather dismayed to read your review and have spoken to our Sales Manager regarding this. He does inform me that you have now sorted out this misunderstanding. Please do not hesitate in contacting if I can be of assistance in the future. I do hope that you can reassess your initial review and will be pleased with our customer service. With kind regards Kate Barker, Customer Relations Manager, Junction 17 Cars.
Ben Ince in response to Please read- Beware Beware Beware!
Eventually bought the Focus ST3 225 - Slight hicup along the way due to my misunderstanding, Jamie, Luke and Neil all did a great job in helping us and advising accordingly. Whoever reads, please disregard the above review, I jumped to a conclusion without assessing the whole picture. The wife and I are very happy with our purchase and will definitely be returning in future. Thanks again
Kate Barker from Junction 17 Cars Peterborough in response to Please read- Beware Beware Beware!
Dear Ben, we are so pleased that all is well now and you are enjoying your new vehicle. Thank you for updating your review too! Please do not hesitate in contacting me or any one of our team if we can be of any assistance in the future. With kind regards Kate Barker, Customer Relations Manager.
S B, January 2017
"Great service from a genuine garage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service from beginning to end, did exactly what they said they would. Junction 17 were a pleasure to do business with.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Great service from a genuine garage
Thank you very much for your 5 star review, we do appreciate you doing this for us. You were a pleasure to do business with too and hope we can again in the future! With kind regards Junction 17 Cars.
Nina D, January 2017
"Fancy Bambinos"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thank you so much for such a lovely experience with purchasing my new car, I had read some Poor reviews with regards to your garage. But I can honestly say there is no issue with the way I was treated,very professional and great array of cars. Please don't believe what you read given the chance and see for yourself.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Fancy Bambinos
Dear Nina thank you for your lovely review. It was a pleasure to meet you and we hope that you had a safe journey back to Northern Ireland. I know it was quite a distance for you to travel to purchase your BMW, but I know you felt it was worth the miles travelled! I am very pleased that you enjoyed the buying experience here at Junction 17. I am afraid it is often easy to write a bad review when annoyed; which is why we are always so pleased when our customers take the time to leave a positive review. We do strive to sort any issues our customers may have as we value their business greatly. Thank you again, with kind regards Kate Barker, Customer Relations Manager, Junction 17 Cars
William, January 2017
"Will"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great place, people, deal. Bought a super Fiesta, reasonably priced, as advertised, finance arranged no problem. Very easy, informed sales and they called me when they said they would. Their Customer Services called to make sure I was happy with everything too. Have recommended. Good outfit, will go back.
+0 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Will
Dear Will, thank you for your review, we really do appreciate you taking the time to do so. It sounds like you are enjoying your car! Our customer service if very important to us so it is very pleasing to hear we did a good job all round with our sales team and the finance options. Thank you for recommending us and we look forward to seeing you again when you are ready for a new vehicle. With kind regards from Kate Barker, Customer Relations Manager, and all the staff at Junction 17 Cars.
Christopher F, January 2017
"Chris"
0.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I went to look at a peugeot was happy they said if you pay 100£ deposit it will secure the car but if you changed your mind for what ever reasons we wil give it you back my father was helping me out to buy the car but he got rushed into hospital I explained this and said can i have my money back they are not interested what a joke of a company
+12 Found this review helpful
Kate Barker from Junction 17 Cars Peterborough in response to Chris
Please would you contact me, I am the Customer Relations Manager at Junction 17 on 01733 247222. Our deposits are refundable and would like to know more details on this review which is not our policy. I would appreciate your details on this issue as soon as possible please. With kind regards Kate Barker
christopher foster in response to Chris
I would like my first review removed I have just been on the phone to junction 17.they were extremely understanding and sorted everything out for me.I would have know hesitation of buying a car from them,and recommending them.thankyou for an excellent service.10 out 10.
kate from Junction 17 Cars Peterborough in response to Chris
Chris I was so pleased to be able to sort everything out for you and are extremely happy to have been of help.
With kind regards, Kate Barker, Customer Relations Manager, Junction 17 Cars.
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