I took my S5 to Leicester Audi with an issue with the SOS system. The issue was resolved swiftly, efficiently, and with top class service. The service from the client facing staff at Leicester Audi was some of the best I’ve ever been lucky enough to have in any car repair experience. The brilliant professionals are caring, courteous, considerate and thoughtful, as well as brilliant at their jobs. Genuinely lovely people whom really care about ensuring you walk away with the technical issues resolved and a positive experience to boot. They were in touch regularly with updates on the work’s progress, which was a significant job, and kept me well informed throughout. The issue itself was resolved and the car handed back in beautiful condition having benefited from a top class valet. It was almost like driving away a new car again at the end of the experience. I can’t thank the team enough for turning what I had thought was originally going to be a nightmare into a genuinely positive experience. Absolute first class five star service from fantastic people. Thank you!!!

I enquired about the explore Q2 SUV, the sales rep was very informative and answered all my questions. I felt like I was respected and wasn't treated any different to the male customers there. Sometimes it can be daunting going to a car dealership as a female, but I was made to feel comfortable from the minute I stepped in.

Exceptional start to finish, couldnt fault a person or thing, highly recommend them

Brilliant people and place, a couple of issues in service but all sorted fine. As usual these sort of sites have most of the haters on. Take the negative reviews with a pinch of salt

need some warranty work done for around a year on a car supplied new by them but told no loan cars available, after a objection told its due to covid and the sytner group policy as they are following government guidance!!!! so maybe all other dealers and hire companies are breaking gov guidance ??? i have waited hoping covid would of gone away by now and car only done 3000 miles, but still no loan car,so asked audi uk on facebook who advise that by law they don't have to, and recommended another franchise, AND I HAVE THE REPLY TO PROVE IT ! it is purely a way of using covid as a money saving excuse, i got over it and excepted this fact only to be told by a friend had a loan car from a different sytner outlet ! not amused i went on their trust pilot review site to find some sytner outlets give them, if the face fits at other sites you can have one ?!! go figure

They lost the locking wheel nut key at the last service when the front tyres were replaced and would not accept responsibility for it. Would not replace FOC with a good will gesture. Therefore, all future servicing will NOT be carried out at this Dealership. If it was possible to issue no stars they would definitely qualify. Avoid This Dealership like the plague!

I had just bought a new 70 plate Audi A3 from Leicester branch l noticed the hazard lights were not working after a week just noticed the driver seal not put on correctly they give you a check list but l highly doubt they do any checks at all l hope Audi chef executive reads these reviews because no one seems to take it seriously at Audi I don’t think it even deserves one star