2017 - Took my car in for a £1,000 repair job - the electronic steering lock that is a known and never rectified fault which can only be repaired by a main dealer. Shrewd move. In the process they damaged the headrest. Refused to rectify it free of charge. Quoted for replacement with 'goodwill discount' based on 3 hours labour. Bought a new one and fitted it myself in 10mins with no specialist tools. Also found out the special price they quoted was significantly higher than the normal price from Lookers in Brighton. Frankly the way it was handled by Jamie Weir in the service team was disingenuous and pathetic. Customer Services head office were helpful but not willing to intervene. Overall a really poor exanple of customer service with no regard for the common sense approach. Will sooner sell the car for scrap than take it back to my friends at Lookers in Crawley. Highly recommend considering other options and benchmarking their quotes with other garages even Mercedes ones.