This review is post sale, nothing is a problem prior to signing on the dotted line, Service Department: Lack of communication internally leading to conflicting information When booked in for repairs, on more than one occasion they don't look at or complete all items on the list Over a week to return a phone call Car in garage for over 10 days and subsequently booked in again to carry out repairs that were originally highlighted and not rectified No returning customer phone calls or calling customer when promised After 3 months of ownership , I am still waiting on faults being rectified that were highlighted pre sale. From a premium brand, the lack or customer care and empathy is astonishing. I have been a customer at this dealership for many years. Stay well clear , I have learned my lesson the hard way and paying the price of my last car to be purchased from MB Giffnock.