My car was requested for safety recall in June 2024, I booked it in (was told it would take 15 minutes) I was in the Mercedes centre for 2.5 hours. I also needed a new petrol cap to which they ordered the part. I phoned Mercedes on 15th August asking for an update, to which the petrol cap had already been delivered before 03rd August, but no one contacted me. While I was on the phone to book in the replacement of the cap, I was told the safety recall wasn’t complete. So I spent over 2.5 hours waiting at the centre in June for no reason? Booked in for 19th August to complete petrol cap change and complete safety recall (again). Took the car in at 07:30am. I then received a phone call at 16:00pm to say “it’s 16:00pm and they haven’t looked at your car can you bring in another day” I said no, I have a job and commitments, I can’t just drop my job because they didn’t fit a petrol cap (isn’t exactly a hard or time consuming job). 15 minutes later got a phone call back saying it had been complete. When I turned up at the centre to pick up my car (after they confirmed work had been done), I waited 20 minutes, for a woman to give me my key (I didn’t need to complete any paperwork or go through anything, literally just gave me my key). Overall very poor service, lack of communication.

Travelled all the way to the garage, they assured me they had the part, when arrived, they told they didn’t. The manager Jess was not sympathetic whatsoever. Stay well clear.

Having contacted the Solihull Branch for a part exchange today, when I questioned the value being offered for my vehicle, they called me back and offered an extra 1000 pound. This is a clear indicator to me that the Manager would have taken my car for far less than value, and then when challenged, miraculously was able to increase the price offered. Totally disingenuous in my view, and not the type of business or ethics that I would wish to deal with,

Without a doubt this is the worst experience I have ever encountered buying a used car from an Authorised dealer. Prices are reasonable but this is intentional to sell a car of a lower quality knowing they can push the fixes to warranty and not take any ownership. Use another Mercedes Dealer to buy your car and part with your hard worked cash with a more trust worthy establishment.

Absolutely Shambles, nobody has any clue, what's going on, I booked my Mercedes E class AMG for a health check over the phone, and the day before my appointment, I received a call from their service team to let me know that they had a network issue and now they wanted to reschedule my appointment for a different date which I did over the phone but later on evening time I started receiving text messages to check in, I ignored messages initially but messages couldn't stop, I rang up this morning to explain what I was told over the phone and my appointment was rescheduled for a different date, they said, no they don't have this information on their system and they are expecting me to turn up for the appointment. I cancelled my work and turned up on site, everything was running smoothly, once again I made the receptionist staff aware that I received a call yesterday and my appointment was rearranged for a different date, the receptionist staff said no I need to check in, they don't have any new information, they made me to check in and I left the key with them, I left the place and on my way back to home I received a voicemail message that I need to come back to collect my car, they can't see me until the next appointment date. I don't think that there was anything wrong with their network, I reckon there is a method to someone's madness, they probably wanted to book someone else in. They need to get their act together, as right now everyone seems to be on a different plannet.

I regret dropping my car off. I was called after I dropped my car that I wasn’t going to get my car the next day, I wasn’t happy but happy but it was bearable. Before the day ended I tried to call and was on wait for 45 mins with no answer. The day has ended and I haven’t had a call back or any update of my car!

Please stay away from this branch totally fraud , they took my money £1000 , had to return 5 weeks ago but still money in no where , stay away from salesman Ben , he is totally fraud

Booked my car in for fault with window at 8am. I was told at 4.30 that they haven't had a chance to look at my car and asked if I could leave with them for an extra day. Kicked off and they finally took a look to discover I did have a fault and have to re-book to replace a window seal on a new car. Still waiting for a call back from manager Matthew Tuffy who is never in or very busy. So disappointed.

Fantastic service exceptional quality of service provided. A Mr Brian Blake dealt with me and even provided a taxi to the train station after dropping off my car, above and beyond any other dealer experience, kept updated and vehicle ready when they said it would be Would definitely recommend Mercedes Solihull.

UPDATES REVIEWS PHOTOS ABOUT CALL DIRECTIONS SAVE WEBSITE 299, 299-301 Warwick Rd, Solihull B92 7AB Map of mercedes-benz of solihull sales See other locations You visited in October 2019 Open ⋅ Closes 6:30PM Make appointment · lshauto.co.uk 0121 514 0644 Suggest an edit Manage this listing Offers From Mercedes-Benz of Solihull Sales The GLB now with 3 years' free servicing.* You can now take advantage of 3 Years' Servicing when purchasing a NEW GLB from LSH Auto UK so there's never been a better time to get a new premium SUV. For a limited time only we're offering 3 years' free servicing.* To view the full range of offers available click below to search and compare all GLB cars in stock today, or book a test drive at your nearest LSH Auto UK Retailer. 1 Aug - 30 Sep View offer OFFER From Mercedes-Benz of Solihull Sales The New Mercedes-Benz A250e from LSH Auto UK See the A-Class in a whole new light. 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For a limited time only we're offering 3 years' free servicing.* To view the full range of offers available click below to search and compare all new GLA cars in stock today, or you can book a test drive at your nearest LSH Auto Retailer. 1 Aug - 30 Sep View offer OFFER From Mercedes-Benz of Solihull Sales Save 20% when you buy a ServiceCare plan online.* Save 20% when you buy a ServiceCare plan online.* For more information >> https://bit.ly/3haEepk *Applicable to all ServiceCare plans purchased in full online between 01.07.20 – 30.09.20. Private and small fleet customers only. Offer cannot be used with other ServiceCare offers. #LSHAuto #MercedesBenz #ServiceCare #Offer 20 Jul - 30 Sep View offer OFFER Inside this place Add photos View all Know this place? Share the latest info OK CLOSE 311+ Photos Add a photo Questions & answers Ask the community See questions (1) Reviews from the web Facebook 4.2/5 8 votes Car Dealer Reviews 3.5/5 6 reviews Popular times Wednesdays 3 pm: Usually a little busy PLAN YOUR VISIT People typically spend 20 min here Review summary 5 4 3 2 1 4.0 137 reviews Rommel Navarrette "Staff are courteous and they offer a wide choice of cars" Poppy Roberts "UPDATED :- A response from the owner saying this isnt the usual experience?" Roma Sarwar "He still gave us a very genuine, perfect service." NathanNathan-Edit just now More Google reviews Nathan Rate and review Share your experience to help others From Mercedes-Benz of Solihull Sales 'Solihull Sales Located in Ulverley Green on the A41 (Warwick Road), Mercedes-Benz of Solihull is a New & Approved Used Mercedes-Benz dealership. With a dedicated after sales department offering Servicing, MOT and parts you will find everything you... 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Overview · Customer Types · Fleet After Sales · Fleet Awards · Fleet Tools . www.mercedes-benzofsolihull.co.uk › pa... Mercedes-Benz Solihull - Passenger cars Mercedes-Benz Solihull - Passenger cars. www.autotrader.co.uk › dealers › solihull Mercedes-Benz of Solihull - Used car dealership in Solihull - Auto ... Browse 58 cars from Mercedes-Benz of Solihull who is a used car ... He was our point of contact during the entire sale and we couldn't have asked for ... Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 11 Sep 2020 The New Mercedes-Benz A250e from LSH Auto UK Valid 11 Sep 2020 - 30 Sep 2020 See the A-Class in a whole new light. Enjoy lower running costs, up to 44 miles of electric range, and hybrid driving modes to go further. Check out the… More View offer Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 14 Aug 2020 /// Stand out with the new 70's plates /// With the imminent arrival of the new 70 reg plate on 1st September, there has never been a better time to… More Learn more Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 14 Aug 2020 The GLB now with 3 years' free servicing.* Valid 1 Aug 2020 - 30 Sep 2020 You can now take advantage of 3 Years' Servicing when purchasing a NEW GLB from LSH Auto UK so there's never been a better time to get a new… More View offer Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 14 Aug 2020 The GLA now with 3 years' free servicing* Valid 1 Aug 2020 - 30 Sep 2020 There's never been a better time to get a new or Approved Used GLA. For a limited time only we're offering 3 years' free servicing.* To view the full… More View offer Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 20 Jul 2020 Save 20% when you buy a ServiceCare plan online.* Valid 20 Jul 2020 - 30 Sep 2020 Save 20% when you buy a ServiceCare plan online.* For more information >> https://bit.ly/3haEepk *Applicable to all ServiceCare plans… More View offer Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 20 Jul 2020 Hours were updated. Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 17 Jul 2020 1/8 Book your next service online with LSH Auto UK. Book now at >> https://bit.ly/2WuxNpa Booking your next vehicle service with LSH Auto is as simple as… More Book Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 15 Jul 2020 1/10 The absolute pinnacle of the AMG GT family: The new Mercedes-AMG GT Black Series. the Affalterbach designers have pulled out all the sto… More Learn more Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 14 Jul 2020 730 reasons to watch this AMG special! The most powerful production AMG of all time is the focus of the sixth episode of the Meet Mercedes DIGITAL… More Learn more Mercedes-Benz of Solihull Sales Mercedes-Benz of Solihull Sales 6 Jul 2020 Hours were updated. Reviews from the web Facebook 4.2/5 8 votes Car Dealer Reviews 3.5/5 6 reviews Google review summary 5 4 3 2 1 4.0 137 reviews Nathan Rate and review Share your experience to help others Google reviews Sort All professional 13 test drive 7 team 7 pay 7 +6 NathanNathan 4 reviews just now I ve been recommended to buy the new gle 7 seats which supposed to be a very good car and in perfect condition of course as it it NEW. I had several problems with the car including the air conditioning which has been "repaired" twice and it's still not working properly,the seat belt ,the navigation,the back seats can be folded only when they want to..I have to try several times and if I am lucky enough they will fold .. long story short I ve complained a few times and I be been told that it's normal with new models as haven't been tested enough,which they ve should tell me at the beginning because I wouldn't choose this model...not to mention that they were answering my emails when I was thinking to buy a car but when was time to complain about my car they wouldn't answer and after a few calls they were sending me to a different department ..almost a year since I be brought it and I still go to the service because it's still not working properly. Good job Mercedes!