absolute joke . stay clear. all they want is your money . heath check is just washing your car . last health check i had i was told need new brake pads and discs . funny considering i had new ines fitted 2 week previous.

Two receptionists were very rude. I just needed help with app and was told to go home and bring my paperwork in. I actually bought my mercedes from this branch

I can not fault the staff at Bury I can not fault the staff at Bury. From the first contact with them they made me feel welcome. I made my first contact by phone and turned up the next morning , and John Rushton came out recognising the car i had told him i would be driving and invited me in. I felt comfortable from the word go. I placed my order with John and true to his word he kept me informed through the whole process right up until the day for me to collect my first new car. Olivia made all the arrangements and in true Mercedes Fashion on the day both me and my wife felt it was Special to us. I would like to thank John and Olivia for the work they put in and for making the whole experience just what buying a new Mercedes should be (special) 5 Star from the start to finish

Nothing but a load of cow boys

Ordered a spare metal key using the vin number. Was told this would take about 2 weeks but after 3 weeks no news. I called for an update and each time was kept on hold by 5 or 10 minutes then told no one was available, but someone would get back to me. Each time no one had the common courtesy to call me back to inform me of an unfortunate delay or an updated ETA. Disappointing to have been treated with any respect, professionalism or courtesy and at this rate I fear I will need to go back and get a refund then go to another mercedes dealer.

Just been into your showroom with a view to purchasing a vehicle from you and was left standing about waiting for a salesman after being told by the receptionist that someone would be down to see me. Terrible customer service. Now on my way to your Stockport branch to see if they want my money.

Ok so I purchased a Mercedes AMG A45s in matte grey from Mercedes Benz of whitefield online. When I called them the following after paying a deposit and reserving the car they told me “ oh we just sold that “ I was very annoyed so they then offers me a yellow one and they would transfer the deposit money over so I did! I went through the finance and all went through fine and then I said I want to pay no deposit. The guy say “ we need to take the other deposit up to £1000.00! I said, you have a deposit and the finance is in place. He started getting very shirty with me over the phone about company policy! I then spoke to his colleague who repurposed the finance and then took £1000.00 deposit total. (£99+£901.00) He said I’ll call you Tuesday with a delivery date but that car has been located to you! I missed a call Tuesday and then slant all day trying to get through to them. Eventually I spoke to the manager ( Jake ) actually sounded like a boy out of school! So he starts on about ( ah right so you pains £99 deposit on this date blah blah blah) I said what is going on?????? “ ah well we sold the car over the bank holiday!!!!! At this point I’ve got steam coming out my ears!!!!😡😡😡😡😡 He then offers me a grey one again! Hmmmmm only to tell me it might turn up in June!!!!!!! These people are total clowns and don’t care who they sell to as long as it’s sold! They do t care that you have been through finance and 2 deposits for the same car. They will just sell it from under your feet the offer no apology what so ever! Even going through Mercedes customer service there still blaming me. They are totally weak people and I would never ever recommend using them again. This kind before you part with a deposit because they will shaft you if they can! Total clowns 🤡 in my opinion!