Unfortunately, I had a very poor experience purchasing a used Mitsubishi L200 (SL70 RJZ) from North Star Sussex. After covering only around 3,000 miles, the vehicle developed serious faults and ultimately became unusable. North Star disputed responsibility and, although I was told an independent engineer would be arranged, an inspection was not ultimately arranged through the dealer. After considerable delay, my finance company took over the process and commissioned its own independent inspection. That independent engineer concluded that the faults had been developing at the point of sale, were not my responsibility, and that the vehicle had not demonstrated reasonable durability during my ownership. The report identified possible engine replacement, subject to further investigation. From the faults emerging to the vehicle finally being returned took around seven months. My finance company ultimately upheld my complaint, the vehicle was collected and the financial matters were eventually resolved. I appreciate that used vehicles can develop problems, and that alone isn’t why I’m leaving this review. My disappointment is with what happened afterwards and how much time and effort it took to reach a resolution. After the experience I subsequently had, however, I would not buy another vehicle from North Star Sussex.

I went to North Star in April and came away with a Ford Focus. This is not the first car I have had from them they are so reliable! They guys at the dealership are really professional and friendly and the car has had absolutely no issues at all. I would Highly recommend this dealership to absolutely anyone. So pleased.

Will use this dealership for my next car..